Natasha Lefember

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

I've been working for food lovers market for almost 20 years and I've gained alot of experience

Ranging from admin clerk,cashier,receiving clerk,grocery Manager,assistant store manager,currently I was working as a store Manager

• Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
• Engaged customers and provided very high level of service and support, helping find desired products and items.
• Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
• Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
• Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
• Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.

• Entered data into system and updated customer contacts with information to keep records current.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Input data and processed system change to generate accurate reports.

• Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
• Quickly and accurately counted drawers at start and end of each shift.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
• Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
• Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.