Natasha Kasonka
Human Resource Management
Belle Vernon
Summary
A Human Resource Management Specialist with a very ambitious character with a view to prosper an organization through the involvement of accurate human resource required. Strong intellectual work culture and able to work in a multi-cultural work environment. Self-motivated and goal oriented young woman who requires little or no supervision in the execution of tasks and assignments. High level of initiative. Fast learner and always willing to learn new things. Team player. Strong interpersonal, presentation and communication skills. High level of attention to detail. Leadership skills. High proficiency in computer application packages. Very good presentation and report writing skills. Ability to handle pressure and meet due dates or deadlines. Taking ownership of all the tasks and willing to go an extra mile to deliver and exceed expectations where possible. The current job role involves supporting production operations in several areas; therefore prioritizing the work activities is a key strength have acquired and developed throughout job life
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Director of Human Resources
Sinohydro Zambia Limited
Lusaka
02.2020 - 11.2023
- Recruiting, Training and developing staff
- Developed and implemented policies for company
- Participate in company affairs, include been part of new Contract signing, RDA meetings and writing letters
- Registering of all expatriate Engineering employees at Engineering Institute of Zambia (EIZ)
- Sorting out problems that arise from all different company project sites in Zambia
- Ensuring that Supervisors are managing their staff by monitoring staff efficiency
- In charge of payroll management
- Developed evaluation forms to properly assess employee performance
- Daily filing of employee personal files
- Ensures that company is compliant with country's labor laws
- Making sure That All staffs Get paid Immediately and on time
- Making sure that health and safety for employees as well as the welfare of employees is prioritized
- In charge of immigration E-service system for company
- Taking care of all expatriate visa entry and work permits as well as handling of all matters that may arise
- Sending out Probation remainder emails to Line Managers and making sure all employees are under contracts
- Completing and submitting paperwork to external agencies including ZEMA, workers compensation claims
- Participating in disciplinary and termination meetings for employees
- Maintaining and updating of 50 employee files
- Ensuring that company annual returns with PACRA are remitted on time as well as Monthly returns for NAPSA, NHIMA and PAYE respectively.
- Managed complex employee relations issues, reducing legal risks and maintaining positive work environment.
Customer Service Executive
Varun Food and Beverages
12.2018 - 12.2019
- Managed over 50 calls and provide information about products and services resulting in 20% increase in the daily sales
- Complaint handling
- Keeping records of customer interactions and transactions, recording details of inquiries, contracts and comments as well as action take
- Process orders, forms and applications
- Follow up to ensure that appropriate actions were taken on customers' requests
- Refer unresolved customer grievances or special requests to head of department and HR
- Working hand in hand with company technicians around Zambia and providing them with what's needed in towns
- Preparing month end reports and daily attendance reports for department and send to HR Department.
Receptionist
Andrews's Motel
09.2018 - 11.2018
- Responsible for welcoming guests at the hotel
- Checking guests in and out of the hotel as well as issuing keys
- Taking reservations by telephone and email
- Preparing bills and dealing with payments
- Providing guests with information answer their queries and deal with complaints.
Education
Diploma Human Resources - Human Resources Management
National Institute of Public Administration
Lusaka , Zambia 01.2016 - 12.2017
High School Diploma -
Willows High School
Lusaka , Zambia 01.2011 - 11.2014
Skills
Honest and Dependable
undefinedMembership
Associate member of the Zambia institute of Human Resource management
Personal Information
Date of Birth: 01/25/94
References
- Mr Kabaghe, National Institute of Public Administration, Principal Lecturer, 0977727076
- Mr. Joseph Mounir, Andrews motel, Manager, 0961912349
- Mr. Richard Kajokoto, Pepsi Varun Zambia Limited, Human Resources Director, 0966712512
- Mr. Song Xiaoshi, Sinohydro Zambia Limited, Assistant General Manager, 0961879579
- Daniel Nangle, 2679906367
- Ellena Banda, 2036851840
- Elizabeth Dillon, 4123300796
Timeline
Director of Human Resources
Sinohydro Zambia Limited
02.2020 - 11.2023
Customer Service Executive
Varun Food and Beverages
12.2018 - 12.2019
Receptionist
Andrews's Motel
09.2018 - 11.2018
Diploma Human Resources - Human Resources Management
National Institute of Public Administration
01.2016 - 12.2017
High School Diploma -
Willows High School
01.2011 - 11.2014
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