Natasha Fillis

• Process and invoice customer orders.
• Welcome and respond to customer complaints immediately, resolving them in a no-fault manner, exceeding customer expectations.
• Ensure the latest changes and amendments to PPN (Provider Payment Notification) and medical aid tariffs are accurately reflected.
• Manage the pricing and quoting of jobs in Calico, ensuring accurate pricing for frames, lenses, and add-ons.
• Confirm medical aid benefits telephonically, or via the website.
• Communicate and confirm all patient portions on quotes
• Directly submit claims to contracted medical aids.
• Schedule appointments and answer calls, performing daily follow-ups for "No Shows" as needed
• Capture data, print labels, and process receipts efficiently.

Seasonal worker.

• Assist with stock-taking when required, to maintain inventory accuracy.
• Prepare transport waybills, and coordinate collections efficiently.
• Capture data accurately, and maintain updated records.
• Achieve and exceed weekly and monthly sales targets set by management.
• Undertake general administration duties, including filing, printing, and uploading information/documentation into the system.
• Assist with the review and preparation of insurance claims, ensuring all necessary documentation is submitted accurately.
• Greet and assist customers promptly, addressing inquiries and providing product information.

Reason for Leaving: Career growth to further my education.

• Welcome customers and visitors by greeting them, determining their needs, and directing them appropriately.
• Answering, screening, and forwarding incoming phone calls in a prompt and polite manner.
• Prepare waybills for courier parcels.
• Cashier responsibilities include balancing petty cash, receiving payments, issuing receipts, and managing the cash register.
• Perform administrative duties such as generating quotes, data capturing, filing, processing invoices, and being responsible for store sales.

Business closure.

• Appointing, inducting, and mentoring inexperienced staff members.
• Opening and closing procedure of the restaurant.
• Answer customer inquiries, and resolve issues promptly.
• Adhering to food safety standards. (Health and safety regulations)
• Purchasing new stock, supplies, and equipment as stock is damaged, needs replacement, or is depleted.
• Daily and monthly stock takes, making sure delivery orders are correct.
• Recording all income and expenses, and ensuring that the cash register is balanced, and daily cash ups.
• Basic administration duties.
• General waitress duties.

Business closure