Natasha De Kock
Telesales Consultant
Cape Town
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
9
9
years of professional experience
2
2
Languages
30
30
years of post-secondary education
Work History
Telesales
Tactile Technologies
Cape Town
11.2021 - Current
- Internal Sales
- Tactile technologies
- Of website address & websites
- Cold calling
- Opened new accounts and documented personal, demographic and payment information in system.
- Recorded contact information of customers and potential customers in internal database.
- Informed current and prospective customers of promotions and new or upgraded products.
- Built relationships with customers using strong persuasion and active listening skills.
- Recorded and updated customer information in online systems.
- Followed up with customers to solicit further sales.
- Completed daily and weekly sales reporting using assigned tools.
Tele Sales
Baypoint Trading
Cape Town
03.2021 - 11.2021
- Telesales of website address & websites
- Cold calling
- Opened new accounts and documented personal, demographic and payment information in system.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
- Followed up with customers to solicit further sales.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Recorded and updated customer information in online systems.
Telesales Consultant
ETR Telemarketing
Cape Town
06.2017 - 08.2020
- Tele Sales
- ETR Telemarketing
- Fund raising for 3 Non-profit organizations
- Processing of debit orders for sponsorship
- Reactivating previous sponsorships
- Accurately, recording details of calls & account details
- Having a professional& friendly manner at all times
- Sending emails to potential sponsors & enquiries
- Making between 150 – 200 calls daily
- Upgrades for all 3 companies
- Manual payments
- Mentored new team members on sales software system operation.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Mince Maker
Pick n Pay
Cape Town
02.2015 - 01.2016
- Pick n Pay
- Assisted Customers
- Operated till point & performed daily cash –ups
- Trimmed and prepared meat for sale
- Wrapped and labeled meat for sale
- Performed special meat cuts for customers upon request
- Assisted in cutting meat on the ban saw
- Made sausage, polony and Mince
- Mix mince and tenderized meat
- Maintained a safe & secure, clean, hygienic working environment
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Sausage Maker & Cashier
Kwikspar
Cape Town
02.2012 - 12.2013
- Made sausage, Polony & Mince
- Hot foods deli assistant, M & M’s Meat market
- Made sausage, Polony and Mince
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
Sausage Maker & Cashier
J's meat Market
Cape Town
01.2010 - 04.2011
- Jae’s Meat market
- Made sausage, Polony and Mince
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored company inventory to keep stock levels and databases updated.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
Education
Std 8 -
De Grendal, High School
Skills
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Timeline
Telesales
Tactile Technologies
11.2021 - Current
Tele Sales
Baypoint Trading
03.2021 - 11.2021
Telesales Consultant
ETR Telemarketing
06.2017 - 08.2020
Mince Maker
Pick n Pay
02.2015 - 01.2016
Sausage Maker & Cashier
Kwikspar
02.2012 - 12.2013
Sausage Maker & Cashier
J's meat Market
01.2010 - 04.2011
Std 8 -
De Grendal, High School
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