Summary
Overview
Work History
Education
Timeline
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Natasha Booysen

ADMIN ASSISTANT
CAPE TOWN,WC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

14
14
years of professional experience

Work History

ADMIN ASSISTANT

ANNOUR TRADING
09.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Package Dispatch Supervisor

UVP/VELTOPAK
02.2014 - 06.2022
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Answered phone calls and responded to customer emails.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Provided customers with information on products and services.
  • Received new orders, prepared documentation, and assigned personnel.
  • Tracked and monitored vehicle performance and maintenance.
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.
  • Communicated with customers to provide delivery updates and resolution.

CLEANER ASSISTANT

BIDVEST PRESTIGE
02.2010 - 02.2011
  • Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
  • Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
  • Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
  • Delivered exceptional floor care services including vacuuming, mopping, and polishing to enhance the overall appearance of spaces walked upon daily by clients and employees alike.

Education

No Degree - SCHOOL CERTIFICATE

TAFELSIG SSS
CAPE TOWN
04.2001 -

Timeline

ADMIN ASSISTANT

ANNOUR TRADING
09.2022 - Current

Package Dispatch Supervisor

UVP/VELTOPAK
02.2014 - 06.2022

CLEANER ASSISTANT

BIDVEST PRESTIGE
02.2010 - 02.2011

No Degree - SCHOOL CERTIFICATE

TAFELSIG SSS
04.2001 -

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Natasha BooysenADMIN ASSISTANT