Natasha Alexander
Administration Clerk
47 Estoril Way, Fairview, Gordons Bay
Summary
Proven administrative expert from Stellenbosch Municipality, adept in data entry proficiency and fostering professional relationships, significantly enhanced operational efficiency. Achieved tight cost controls and streamlined document processing, showcasing exceptional time management and interpersonal skills. Continuously sought improvement, leading to a positive and efficient work environment.
Overview
21
21
years of professional experience
Work History
Administration Clerk
Stellenbosch Municipality
12.2000 - 04.2022
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over 500 calls each day on multi-line telephone systems, supporting communication needs of 10 staff members.
- Documented all cost - plus, time and material contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Monitored and tracked budgets and expenses.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Supported staff on special assignments and ad hoc projects.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
- Purchased and maintained office supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Directed day-to-day program delivery with utmost efficiency and tight cost controls to consistently achieve budget targets.
Administrative Assistant
Stellenbosch Municipality
06.2009 - 12.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
C-Life Developers Network
Stellenbosch 05.2001 -
High School Diploma -
Stellenzicht Senior Secondary
Stellenbosch, South Africa 05.2001 -
Skills
Data entry proficiency
Additional Information
REFERENCES
1. Mrs. Johan Fullard : Stellenbosch Municipality
Manager : 021 808 8207 (work)
: 072 829 2779 (cell)
:Johan.Fullard@Stellenbosch.gov.za
2. Mrs. Heidi Coffee : Stellenbosch Municipality
Administration Officer : 021 808 8227 (work)
: 082 990 9604 (cell)
Heidi.Coffee@Stellenbosch.gov.za
3. Mr. Justin Leitch : Stellenbosch Municipality
Superintendent : 021 808 8285 (work)
: 062 954 6455 (cell)
Justin.Leitch@stellenbosch.gov.za
Timeline
Administrative Assistant
Stellenbosch Municipality
06.2009 - 12.2010
C-Life Developers Network
05.2001 -
High School Diploma -
Stellenzicht Senior Secondary
05.2001 -
Administration Clerk
Stellenbosch Municipality
12.2000 - 04.2022
Similar Profiles
Quanita HarrisQuanita Harris
Door Duty Guard at Stellenbosch University, Erica ResidenceDoor Duty Guard at Stellenbosch University, Erica Residence
Johannes SmitJohannes Smit
Senior IT and Communications Technician at Stellenbosch UniversitySenior IT and Communications Technician at Stellenbosch University
Nyashadzashe ManyezaNyashadzashe Manyeza
Teacher’s Assistant at Stellenbosch UniversityTeacher’s Assistant at Stellenbosch University