Natalie Kayla Gibson
Systems Co-ordinator Supervisor
Summary
Experienced with managing and coordinating sophisticated systems to ensure optimal functionality. Utilizes technical expertise to streamline processes and enhance overall performance. Track record of leveraging problem-solving skills and effective communication to drive team success.
Overview
11
11
years of professional experience
Work History
Systems Co-ordinator Supervisor
RAM Hand-to-Hand Couriers
09.2021 - Current
- To manage analytics and tools that enable visibility on inefficient processes and enhance Service Delivery.
- To manage and oversee the correct and appropriate completion of tasks on various systems in the business
- Weekly and monthly reporting and meetings with Vodacom and various trade partners
- Improved system efficiency by streamlining processes and implementing automation tools.
- Managing a team that works daily on various systems
- Assisted in the development of IT policies and procedures to ensure consistent practices across all departments.
- Implemented monitoring tools to track system performance metrics, enabling proactive response to potential issues before they escalated into major problems.
- Daily distribution & monitoring of Overtime in the business and cost saving where applicable
- Continuous follow up with managers and branches to ensure processes are followed
- Liaise with Stakeholders of System Enhancements
- Monthly cost saving status report to Head of Operations
- Salesforce monitoring
- Liaise with IT and Operations to raise issues relating to system or process and ensure it is addressed
- Liaise with the change team and managers to address any people issues that might arise
- Build dashboards and reports for Internal & External users
- Add new system workflows
- Liaising with clients on systems
- Weekly / Monthly updates on system and process adoption
Credit Card Warehouse Administrator & Corporate Services Team Leader
RAM Hand-to-Hand Couriers
06.2018 - 08.2021
- Manage courier's activity ensuring that all deliveries are conducted also managing potential non deliveries
- Customer communication
- Provide updates on delivery statuses
- Compiling daily reports of status updates and presentations
- Respond promptly to client inquiries and resolve issues.
- Ensure accurate processing of client orders, including shipment details, delivery addresses, and preferred time frames.
- Handle special client requests (Complaints, investigations, expedited delivery)
- Address and resolve any service issues, such as delays, lost items, or damages during transit
- Provide reports and updates to clients about their deliveries, and ensure all necessary paperwork is completed
- Ensure that all scheduled deliveries are forwarded to the respective hubs on a daily basis, assisting in successful deliveries
- Address any feedback and implement improvements based on client suggestions.
- Be available to resolve any operational issues that the team members may encounter, such as delays, mechanical issues with vehicles, or staffing shortages
- Offer guidance on how to handle special deliveries, manage customer interactions, and maintain professionalism
- Complete all general administration tasks relevant to the department
Trainee WMS Support Technician
Apex Real Time Solutions
07.2017 - 03.2018
- Assisting on warehouse system's escalations and errors
- Handling basic and intermediate support calls and emails for clients on the WMS system
- Assigning calls to various support technicians for resolutions
- Daily follow ups on calls to ensure the client is informed of the progress
- Engage with clients on when the errors have been resolved and to ensure the client is satisfied with the resolution
- Compile daily, weekly and monthly reports required by each client
- Demonstrate the operation of all major functional processes within the WMS software application
- Learned new materials, processes, and programs quickly.
Junior Conveyancing Secretary/Assistant
G&C Van Der Merwe Attorneys
04.2016 - 04.2017
- Controlling the switchboard, typing of statements and client profiles filing
- Adding new clients on the system, general administration duties of clients and arranging meetings
- Signing transfer duties agreements with clients
- Drafting documents such ad Draft Deed, Guarantee requirements and rates and taxes applications.
- Enhanced client satisfaction by providing timely and accurate updates on property transaction progress.
Admin Clerk
Grand Prix Models
02.2014 - 03.2016
- Liaising with clients coming into the store
- Managing the switchboard
- Typing of documents
- Assisting with costing and stocktakes
- General filing
Education
High School Diploma -
Boksburg High School
Boksburg, South Africa 04.2001 -
Certificate in Bookkeeping To Trial Balance - Bookkeeping
Academy of Commerce And Accounting
04.2014 - 09.2014
Certificate of Advanced Excel -
Udemy
05-2021
Fundamentals of Business And Systems Analysis -
MasterStart
09-2023
Skills
IT asset management
Application support
Service delivery
Business analysis
End-user training
Performance optimization
Software testing
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Analytical thinking
Data management
Motivation
I am a fast learner and enjoy being busy. I like to assist where I can as it contributes to my knowledge and experience. I have a bubbly personality and am trustworthy and reliable. I have the necessary certificates for courses done and if needed, can be forwarded to you. I thrive on challenges and excel on general admin related duties. I trust my application will be looked upon favorably.
Full Names
NATALIE KAYLA
Home Address
3 VOYAGER STREET, BOKSBURG, EAST VILLAGE, 1459
Health
EXCELLENT
Transport
OWN CAR
About Me
EAGER TO LEARN, HONEST, RESPECTFUL, HARD-WORKING
Computer Literacy
- MICROSOFT OFFICE: WORD
- EXCEL
- OUTLOOK
- POWERPOINT
- ADVANCED EXCEL COURSE
Personal Information
- ID Number: 950206 0124 084
- Date of Birth: 02/06/95
Timeline
Systems Co-ordinator Supervisor
RAM Hand-to-Hand Couriers
09.2021 - Current
Credit Card Warehouse Administrator & Corporate Services Team Leader
RAM Hand-to-Hand Couriers
06.2018 - 08.2021
Trainee WMS Support Technician
Apex Real Time Solutions
07.2017 - 03.2018
Junior Conveyancing Secretary/Assistant
G&C Van Der Merwe Attorneys
04.2016 - 04.2017
Certificate in Bookkeeping To Trial Balance - Bookkeeping
Academy of Commerce And Accounting
04.2014 - 09.2014
Admin Clerk
Grand Prix Models
02.2014 - 03.2016
High School Diploma -
Boksburg High School
04.2001 -
Certificate of Advanced Excel -
Udemy
Fundamentals of Business And Systems Analysis -
MasterStart
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