Natalie Saville

Processing and submitting VAT201 returns

• Liaise with sales department regarding monthly invoicing
• Opening of bank accounts for new businesses
• Updated reports, managed accounts, and generated reports for company database.
• Coordinated special projects and managed schedules.
• Maintained computer and physical filing systems.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed office operations while scheduling appointments for department managers.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Controlled finances to lower costs and keep business operating within budget.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Reported to senior management on organizational performance and progress toward goals.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Responsible for hiring, training and evaluating administrative team members
• Responsible for creating and implementing process flows within the procurement and logistic business units.
• Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
• Oversaw corporate events designed to connect and support employees at work and outside of work.
• Built excellent employee experience through culture of service and execution of employee assistance programs.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Met department budgets by monitoring and reporting on office expenses.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Coordinated customer, vendor and stakeholder relations for smooth communication flows.
• Delivered performance reviews, recommending additional training or advancements.
• Streamlined and improved administrative operations by identifying automation opportunities.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Developed and implemented improved filing systems for enhanced order and accuracy.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.

• Assisted distribution staff with financial options, service choices and array of support.
• Answered telephone calls to provide information, resolve issues and schedule appointments.
• Completed administrative tasks such as receiving and processing documents, submitting payments and distributing correspondence.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Responded to customer calls and emails to answer questions about products and services.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Collaborated with other departments to develop ways to increase customer satisfaction.
• Communicated with clients regarding account services, statements, and balances.
• Developed and implemented customer satisfaction surveys to measure customer service quality.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Monitor back orders and keep customers updated.
• Coordinate the shipping of all international orders.
• Management system (QMS) updated.
• Ensure sales targets are met and report on any deviations
• Research new products and features within the industry

• Maintained appropriate filing of personal and professional documentation.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Displayed absolute discretion at handling confidential information.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Documented and distributed meeting notes to identify, analyze, and improve workflows.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Experienced with productivity tools such as Microsoft Teams, Zoom, Google Docs and Sheets, .
• Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
• Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
• Attended meetings, took notes and tracked action items.
• Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Served as point of contact between clients and managerial staff.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Participated in team meetings and staff training sessions.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Encouraged clients to take part in activities tailored to individual needs.
• Coordinated all department events.
• Compiled weekly operational reports.
• Raising of purchase orders on the Buildsmart system.
• Preparing of factory staff wages every fortnight.
• Assisting with all factory HR duties.
• Procuring of factory consumables, tools, fuel, gas, PPE and safety equipment.
• Uploading all documents and information onto the Docwise system.
  

• Oversaw all daily office operations and equipment maintenance.
• Inspected cleanliness of common areas and offices.
• Interviewed, hired, and trained new workers.
• Used critical thinking to break down problems, evaluate solutions and make decisions thereby providing exceptional service.
• Developed strong organizational and communication skills through coursework.
• Applied effective time management techniques to meet tight deadlines.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Procurement of fuel and stock for the site.
• Coordinated all convenient store promotions.
• Keeping health and safety records updated.
• Responsible for the daily shift changes.
• Responsible for day to day banking.

• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Responded to inquiries from callers seeking information.
• Maintained confidentiality of information regarding clients and company.
• Managed multiple tasks and met time-sensitive deadlines.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.
• Assisted with onboarding new clients and securing paperwork completion.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Scheduled office meetings and client appointments for staff teams.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Handled assignments independently with good judgement and critical thinking skills.
• Helped office staff prepare reports and presentations for internal or client-related use.

• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Ensured safety and comfort of customers onboard aircraft.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Resolved passenger conflicts and medical emergencies during flights.