Natalie Rakobela

Dedicated, committed results orientated service advisor with over 6 years’ experience in the automotive industry, combining exceptional customer relations skills with comprehensive knowledge of vehicle repair and maintenance processes. Proven track record of delivering high quality customer service, resolving issues efficiently, and ensuring customer satisfaction at every interaction. Highly skilled in communication, recommending appropriate solutions and coordinating service appointments to meet customer needs effectively. Adept at building strong relationships with customers, service technicians, parts suppliers, and other team members to facilitate seamless service experience. Seeking to leverage expertise to enhance customer service operations and drive overall business success in the automotive industry.

• BB Motors Group, Service advisor - workshop, 02/2018 to present, Managing front line customer relations - greeting customers, scheduling appointments, and booking vehicles in for service, Opening job cards, loading customer and vehicle details to the system, Handling customer complaints and ensuring high customer satisfaction., Conduct data capturing for old and new clients., Vehicle inspection and recording defects before booking into workshop., Verifying warranty and service contract coverage by examining records and papers, explaining the policy, explaining provisions and exclusions to the client., Issuing and recording fuel orders, and ensuring payment to service providers for workshop vehicles, Co-ordinating with fleet managers regarding quotations and authorisations, Develop estimates by costing materials, parts, and labour., Obtaining authorization from customers and CST companies for repairs, Building and maintaining relationships with stakeholders and service providers, Calculating customer payments and invoicing job cards, Accepting payments and preparing receipts for clients, Consolidating all daily payments for banking with Finance department, Coordination of office functions with other support units/departments
• Polokwane Municipality, Local Economic Development Officer - Enterprise Development, 08/2012 - 08/2015, Administration (telephone calls, emailing, filing, typing and general admin), Compiling and typing of reports, Compiling agendas and writing minutes, Attending to enquiries from the public, Update and maintain database of co-operatives and SMMEs, Organising and management of exhibitions and events, Coordination of internal and external stakeholders, Promotion of SMMEs through financial and non-financial linkages, Marketing of SMMEs and co-operatives through capacity building sessions, Facilitate recruitment, selection, and training of incubators., Provide business opportunity information and refer businesses to other institutions
• Malebogo Convention Centre (MCC), Marketing officer, 01/2011 to 07/2012, Drafting of business plan and funding proposal, Presentations, Organising funding for the establishment of the organisation, Marketing of the organisation, Establish and maintain stakeholder relations, Coordination of public participation

Achieved over 80% CSI scoring through giving clients excellent service and resolving customer concerns

Service advisor of the year 2023 for the BBGroup - was judged on CSI scoring, rand value per job card and overall GP

Certified service advisor certification from Renault SA after successfully completing the three tiers of training with accuracy and efficiency