Natalie Mouton
Cape Town
Summary
I am a ambitious ,multi-lingual professional with strong customer service and administrative experience. I am passionate about working with people and making a positive impact. I am also self-motivated and a team player who thrives under pressure and adapts quickly to new challenges. Once I have my feet planted and goals set, I get confident in what I do and thus am able to work under pressure. The consideration of my application will be highly appreciated.
Overview
11
11
years of professional experience
Work History
Receptionist
Africa Direct
Cape Town
02.2023 - 05.2026
- Greeted incoming visitors and potential clients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Customer Service (call Center Agent)
Teleperformance
Cape Town
03.2021 - 01.2023
- Customer service.
- Handling billing of gas and electricity enquiries.
- Providing the emergency contact line for after hours.
- The above mentioned job description was for prepaid customers.
Hostess & Server
RESET Night Club
11.2017 - 01.2020
- Welcome customers
- Provide great customer experience
- Provide menus and make sure customers are comfortable
- Keep tables clean and tidy
- Service preparation for the next day
- Working during special events
Research Administration
WITS Health Consortium/ National Institute for Communicable Diseases
03.2016 - 05.2016
- Reason for leaving: Fixed term contract
Marketing Internship
Elizabeth Arden
09.2015 - 11.2015
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Education
Good Clinical Practice Certificate -
CREDE Teaching Clinical Research to All
01-2016
Public Relations Management - Public Relations 1, Communication Science 1, Media Studies 1, Psychology, Law, Accounting, Public Relations 2, Communication Science 2
Cape Peninsula University of Technology
Cape Town 01-2012
High School Diploma -
Stonefountaion College
Cape Town01-2009
Skills
- Customer relationship management
- Communication facilitation
- Multilingual communication
- Confidentiality maintenance
- Administrative support
- Phone etiquette
- Positive demeanor
- Multitasking and prioritization
- Team collaboration
References
- Sininki Vena, HR, Africa Direct, 0871474480
- Nombulelo Tshokotsha, Operations Manager, Reset Night Club, 021 422 0202
- Melanie, Human Resources, Elizabeth Arden, 084 384 0665
- Washiefa Isaacs, Project Coordinator, WITS Health Consortium/National Institute for Communicable Diseases, 021 6585517 / 0843371639
- Inga Smayile, Quality Assurance, Teleperformance, 0628417388
Timeline
Receptionist
Africa Direct
02.2023 - 05.2026
Customer Service (call Center Agent)
Teleperformance
03.2021 - 01.2023
Hostess & Server
RESET Night Club
11.2017 - 01.2020
Research Administration
WITS Health Consortium/ National Institute for Communicable Diseases
03.2016 - 05.2016
Marketing Internship
Elizabeth Arden
09.2015 - 11.2015
Good Clinical Practice Certificate -
CREDE Teaching Clinical Research to All
Public Relations Management - Public Relations 1, Communication Science 1, Media Studies 1, Psychology, Law, Accounting, Public Relations 2, Communication Science 2
Cape Peninsula University of Technology
High School Diploma -
Stonefountaion College