Natalie Henel
Lenasia, JHB
Summary
Proven leader at Dr. Ngidi Oncology Inc., adept in Microsoft Office and self taught in billings through many years of experience in the medical administration field. Go getter, display skills of professionalism and focused. Enhanced patient satisfaction and streamlined billing. Demonstrated exceptional teamwork and solely. Excellent communication skills and relationships with patients, doctors and staff members.
Detail-oriented and methodical practice manager/ billings clerk/ administrator offering 25 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Billing Executive
Dr. Ngidi Oncology Inc.
01.2019 - 02.2025
- Demonstrated compassion while addressing and resolving patient inquiries.
- Managed daily practice operations to optimize appointment scheduling, patient records management and daily billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front administration office and nursing staff.
- Evaluated practice workflows to identify areas for improvement and implement necessary changes efficiently.
- Was included in the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team.
- Coordinated with doctor and receptionist to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements in the office.
- Provided office support to director.
- Boosted staff morale by offering constructive feedback and specific direction from director.
- Improved practice revenue through effective negotiations for cost reductions on all office supplies and services.
- Implimented, created effective administrative and organizational policies and procedures.
- Increased patient satisfaction by streamlining time between appointment scheduling.
- Provided support to staff.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Negotiated with suppliers to secure cost-effective purchasing agreements for medical supplies.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Practice Manager
Dr. Ngidi Oncology Inc.
01.2019 - 02.2025
- Demonstrated compassion while addressing and resolving patient inquiries.
- Managed daily practice operations to optimize appointment scheduling, patient records management and daily billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front administration office and nursing staff.
- Evaluated practice workflows to identify areas for improvement and implement necessary changes efficiently.
- Was included in the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team.
- Coordinated with doctor and receptionist to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements in the office.
- Provided office support to director.
- Boosted staff morale by offering constructive feedback and specific direction from director.
- Improved practice revenue through effective negotiations for cost reductions on all office supplies and services.
- Implimented, created effective administrative and organizational policies and procedures.
- Increased patient satisfaction by streamlining time between appointment scheduling.
- Provided support to staff.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Negotiated with suppliers to secure cost-effective purchasing agreements for medical supplies.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Education
Mariannridge Senior Secondary School
Durban 1993
Skills
- Microsoft office
- Deadline oriented
- Accounts receivable
- Cash flow management
- Invoice management
- Good time management
- Work beyond call of duty
- Able to work alone or as a team
Languages
English
Advanced (C1)
Zulu
Upper intermediate (B2)
Afrikaans
Elementary (A2)
Xhosa
Elementary (A2)
Timeline
Billing Executive
Dr. Ngidi Oncology Inc.
01.2019 - 02.2025
Practice Manager
Dr. Ngidi Oncology Inc.
01.2019 - 02.2025
Mariannridge Senior Secondary School
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