Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Personal Information
Timeline
Generic

NATALIE GEORGE

Port Elizabeth

Summary

Dear Prospective Employer

I am interested in applying for a vacancy within your company. I feel I would fit in well with your team as I have required practical and theoretical skills in the beauty and retail industry. I aspire to work in a field where my professionalism and ethical work standards would be to my advantage, I believe my experience will prove that I can be an asset to your business. I am tenacious, resilient and dedicated to every role within my career industry. I have completed Seta Accreditation as a qualified Aesthetic Therapist. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

25
25
years of professional experience
2
2
years of post-secondary education

Work History

Front Desk Receptionist

Shambala Wellness Day Spa
06.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Streamlined check-in processes, reducing wait times for guests.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Beauty Consultant

Edgars Greenacres
1 1997 - 1 2000
  • Selling of brand, Daily contact with clients, Promotions, Housekeeping, Stocktaking, Recommending & Advising correct skin care according to skin type, Attending regular workshops & training
  • Reason for leaving: Offered permanent position
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
  • Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
  • Identified client needs and recommended products based on preferences and requirements.
  • Achieved personal sales goals consistently through effective time management and prioritization of tasks.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Maintained counter and display areas for cleanliness and organization.

Aesthetic Therapist

Beautiful You
09.2023 - 03.2024
  • Advanced Facials, Chemical Peels, Dermapen, Massage, Bellabacci Massage, Lymph Drainage, Waxing, Spray Tanning, Manicures, Gel pedicure overlays, Medi heel, Ozone Therapy, Admin and Reception duties, Greeting and welcoming clients, Reason for leaving: Offered probation salary
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.

Beauty Therapist

Don & Leo Hair / Beauty
04.2022 - 06.2022
  • Advanced Facials, Chemical Peels, RF Facials, Waxing, Massage, Medi heel, Marketing
  • Reason for leaving: Commission based
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.

Admin Manager

Brofix Retail Projects
08.2018 - 11.2021
  • Daily Admin, Quotes and Invoicing Clients, Tracking of parcels, Handling Queries, Wages, Staff Scheduling, Booking Accommodation
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Reason for leaving: Business could not sustain due to Covid
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Manager / Beauty Therapist

Beauty Dynamix
01.2017 - 06.2018
  • Daily Admin, Reception duties, Advanced Facials, Hair Laser Removal, Waxing, Massages, Spray Tanning, Sunbed, Training of students, Medi Heel
  • Reason for leaving: Relocated to Bloemfontein
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Provided expert advice on home skincare routines, recommending suitable products based on each client''s unique requirements and preferences.

Beauty Therapist

Dischem Cape Road
09.2013 - 12.2016
  • Advanced Facials, Massage, Waxing, Manicures, Pedicures, Spray Tanning, Mediheel Treatment, Microdermasion Teatments, Monthly Report, Housekeeping, Stocktaking
  • Reason for leaving: Better Prospects
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Improved client satisfaction by providing personalized beauty treatments and consultations.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
  • Educated clients on care processes and advised on further care and products.
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Processed payments, entering sales in register for prompt customer service.
  • Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.

Clarins BA

Edgars Walmer Park
02.2010 - 08.2013
  • Selling Skin care brand, Advising and executing correct skin routine, Make Overs, Promotions, Beauty Fairs, Daily sales recordings
  • Reason for leaving: Offered therapist position
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
  • Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
  • Achieved personal sales goals consistently through effective time management and prioritization of tasks.
  • Maintained counter and display areas for cleanliness and organization.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Conducted consultations to understand client's desired look.

Beauty Therapist

Placecol Walkerdrive
01.2006 - 12.2009
  • Advaced Facials, Chemical Peels, Non Surgical Face & Body Lifts, Massage, Waxing, Manicures, Pedicures, Hot Stone Massage, Admin / Reception
  • Reason for leaving: Maternity
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Processed payments, entering sales in register for prompt customer service.
  • Streamlined salon operations by implementing effective organizational systems that improved overall efficiency and service quality.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.

Manager / Beauty Therapist

Dr Baumann Skin Care Centre
01.2003 - 12.2005
  • Daily staff scheduling, Cash up, Run daily reports, Running end of month reports, Budgets, Admin & Reception duties, Assisting therapists with all beauty treatments
  • Reason for leaving: Retrenched
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Beauty Therapist

Aloe Pharmacy
02.2000 - 06.2002
  • Advanced Facials, Chemical Peels, Ionithermie Body Treatments, Waxing, Massage (Aromatherapy & Swedish), Manicures, Pedicures
  • Reason for leaving: Maternity
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Improved client satisfaction by providing personalized beauty treatments and consultations.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.

Education

High School Lawson Brown High
01.1995 - 01.1995

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PE College (N3)
01.1995 - 01.1997

Skills

Customer Service

Languages

English/Afrikaans

References

  • Don, 0797628094
  • Leo, 0763838530
  • Michael Grobler, Brofix Retail Projects, 0619790128
  • Jolene Hartzenburg, Elizabeth Arden Area Manager, 0844412155
  • Geta, Beautiful You, 0723241778
  • Lauren Rudolph, Dischem Store Manager, 0787152277

Personal Information

Date of Birth: 08/09/1977

Timeline

Front Desk Receptionist

Shambala Wellness Day Spa
06.2024 - Current

Aesthetic Therapist

Beautiful You
09.2023 - 03.2024

Beauty Therapist

Don & Leo Hair / Beauty
04.2022 - 06.2022

Admin Manager

Brofix Retail Projects
08.2018 - 11.2021

Manager / Beauty Therapist

Beauty Dynamix
01.2017 - 06.2018

Beauty Therapist

Dischem Cape Road
09.2013 - 12.2016

Clarins BA

Edgars Walmer Park
02.2010 - 08.2013

Beauty Therapist

Placecol Walkerdrive
01.2006 - 12.2009

Manager / Beauty Therapist

Dr Baumann Skin Care Centre
01.2003 - 12.2005

Beauty Therapist

Aloe Pharmacy
02.2000 - 06.2002

High School Lawson Brown High
01.1995 - 01.1995

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PE College (N3)
01.1995 - 01.1997

Beauty Consultant

Edgars Greenacres
1 1997 - 1 2000

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NATALIE GEORGE