Natalie Bornman
Nelspruit
Summary
Dynamic administrative and management professional with 25 years of diverse experience. Recognized for a proven ability to implement best practices and enhance operational efficiency through resourceful problem-solving. Demonstrated expertise in planning and prioritization, combined with a strong commitment to accountability, has consistently contributed to successful outcomes. A self-motivated individual with a collaborative spirit, I thrive in team environments while also driving individual initiatives to completion.
Overview
38
38
years of professional experience
Work History
Branch Manager
Cartrack Pty Ltd
Nelspruit
02.2014 - Current
- Best performing Branch 2015
- Moved to Cartrack Nelspruit 01 Aug 2017
- Best performing Branch 2018
- Staff Recruitment
- Staff Management (people)
- Team of 5 Key Account managers
- Team of 7 Administrators
- Team of 23 Technicians
- Performance Appraisals
- Budgets
- Personal wellbeing of Staff
- Strategic Planning and Implementation
- Training and Development
- IR Management
- Implementation and Monitoring of Company Policies and Procedures
- Fleet Management of 25 Vehicles
Head: Fastlane / Medical Payment Department
Momentum Life Insurance, Head Office
Centurion
01.2004 - 12.2013
- Staff Recruitment
- Staff Management (people)
- Team of 28 Administration Staff
- Team of 38 Medical Nurses
- Team of 10 Medical Doctors
- Team of 2 Staff Members in the Laboratory
- Team of 8 Tele-underwriters
- Team of 6 Medical Payment Administrators
- Team of 2 Nurses in Namibia
- Performance Appraisals
- Budgets (R59 000 000)
- Personal well-being of Staff
- Conference Planning
- Strategic Planning and Implementation
- Training and Development
- IR Management
- Implementation and Monitoring of Company Policies and Procedures
- Fleet Management of 50 Vehicles
- Laboratory - in charge of the Momentum Laboratory including the Lab staff
- The Lab is responsible for the collecting and processing of blood
- Tele-underwriting Call Centre
Investment Portfolio Manager
Momentum Life Insurance, Head Office
Centurion
01.2002 - 12.2004
- Training and Managing of Staff
- New Business
- Delegating work to relevant Administrators
- Statistics
Administration Manager
Momentum Life Insurance
Sandton
01.2000 - 12.2002
- Handling and Processing of all New Business
- Liaising with Brokers
- Handling queries - existing and new business
- Development of sound working relationships with Brokers
- Liaising with various Product Suppliers
- Keeping records of Brokers, New Business & Enquiries General Office Administration
- Keeping of Statistics, monitoring thereof and Reporting thereon
- Training of Staff
- Managing office expenses
Broker Liaison Officer
Momentum Life Insurance
01.1999 - 12.2000
- Broker Liaison Officer to top Consultant in the Company
- New Business
- Existing Business
- Policy Servicing
- Servicing a Panel of 15 Brokers
Broker Consult
Old Mutual Life Insurance
01.1998 - 12.1999
- New Business
- Existing Business
- Policy Servicing
- Servicing a Panel of 15 Brokers
- Marketing of Products
Broker Liaison Officer
Momentum Life Insurance
Benoni
01.1996 - 12.1998
- New Business
- Existing Business
- Policy Servicing
- Servicing 2 Consultants and 30 Brokers
- All Broker related Queries and Quotations
Clerk
Momentum Life Insurance
Johannesburg
01.1995 - 12.1996
- New Business
- Policy Servicing
- Servicing a Panel of 18 Brokers
- All Broker related Queries and Quotations
Clerk / Receptionist
Momentum Life Insurance
01.1989 - 12.1994
- Switchboard
- New Business Clerk
- Policy Servicing
- Typing
Typist
Saambou Bank
01.1988 - 12.1989
- Typist for 8 People
Receptionist - Legal Department
Stannic Finance Corporation
01.1987 - 12.1988
- Answering and Screening of Calls
- Administration of Leases
Education
National Senior Certificate - Afrikaans, English, Office Practice, Communication and Deportment, Typing
South AfricaFleet Management Certificate -
South AfricaSkills
- Strategic Planning
- Problem Solver
- Fleet Management
- People Skills
- Implementation and Monitoring policies and procedures
- Coaching and Mentoring
- Operational Reports
- Relationship building and management
- Interviewing and Hiring
- Reporting familiarity
- Staffing optimization
- Customer Service
- Process Improvement
- Performance Reviews
- Business Developmen
- Excels in team leadership
- Risk Mitigation
- Branch Operations Management
- Customer Relationships
- Goals and performance
- Staff recruitment
- Information Security
- Customer and vendor relations
- Excellent communication skills
- Proficient in MS Office
- Excellent work ethic
- Operations Management
- Staff Management
References
- Mr Iqbal Mansoor, Momentum, 082 802 5401
- Sean Houlson, Cartrack, 071 672 9196
Languages
- English
- Afrikaans
Personal Information
- ID Number: 6811160167080
- Marital Status: Married
Languages
Afrikaans
First Language
English
Upper Intermediate
B2
Timeline
Branch Manager
Cartrack Pty Ltd
02.2014 - Current
Head: Fastlane / Medical Payment Department
Momentum Life Insurance, Head Office
01.2004 - 12.2013
Investment Portfolio Manager
Momentum Life Insurance, Head Office
01.2002 - 12.2004
Administration Manager
Momentum Life Insurance
01.2000 - 12.2002
Broker Liaison Officer
Momentum Life Insurance
01.1999 - 12.2000
Broker Consult
Old Mutual Life Insurance
01.1998 - 12.1999
Broker Liaison Officer
Momentum Life Insurance
01.1996 - 12.1998
Clerk
Momentum Life Insurance
01.1995 - 12.1996
Clerk / Receptionist
Momentum Life Insurance
01.1989 - 12.1994
Typist
Saambou Bank
01.1988 - 12.1989
Receptionist - Legal Department
Stannic Finance Corporation
01.1987 - 12.1988