NATALIE ANDERSON
Belhar, Cape Town
Summary
Overview
2
2
Languages
16
16
years of professional experience
Work History
Team Leader
THE FOSCHINI GROUP (TFG) FINANCIAL SERVICES
02.2019 - Current
- Lead and manage a collections team to consistently achieve individual and departmental targets.
- Monitored team performance to align with business KPIs and drive departmental success.
- Conduct regular coaching, mentoring, and development sessions to improve employee performance and productivity.
- Conducted performance reviews and facilitated career development planning to enhance team capabilities.
- Handle complex customer escalations and resolve issues efficiently.
- Implement motivational initiatives to improve morale and team engagement.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Compiled performance reports with actionable recommendations for continuous improvement initiatives.
- Key Achievements & Responsibilities
Credit Advisor / Collections Agent
THE FOSCHINI GROUP (TFG) FINANCIAL SERVICES
03.2014 - 02.2019
- Achieved collection targets through effective communication and relationship management.
- Assisted customers in resolving account-related queries and identifying suitable payment solutions.
- Delivered professional customer service and tailored financial support to enhance customer satisfaction.
- Maintained accurate customer information and records.
General Administrator
UNIVERSITY OF THE WESTERN CAPE
01.2013 - 11.2013
- Facilitated office administration processes to enhance workflow efficiency.
- Supported staff and students by streamlining administrative tasks.
- Assisted research projects through effective documentation management.
- Recorded and organised data in a central database.
Cashier
MR PRICE
12.2010 - 01.2011
- Processed transactions with precision, minimising errors and ensuring customer trust.
- Delivered personalised customer service, enhancing customer satisfaction.
- Assisted customers with product and service enquiries, providing tailored solutions to meet their needs.
- Assisted in managing daily store tasks to ensure smooth operations.
Education
Bachelor of Arts (BA) -
University of the Western Cape
Completed Secondary Education -
Robinvale High School
Skills
- Operational Management
- KPI Monitoring & Reporting
- Performance Management
- Employee Development
- Employee Engagement
- Coaching & Mentoring
- Team Leadership
- Leadership & People Management
- Compliance Management
- Quality Assurance
- Process Improvement
- Workforce Performance Improvement
- Conflict Resolution
- Problem Solving
- Reporting & Analytics
- Data Capturing
- Microsoft Office
- Recruitment & Onboarding
- Administrative Management
- High-performing teams
- Operational excellence
- Relationship Management
- Relationship building
- Communication skills
- Results under pressure
- Collaborative leadership
- Strategic solutions
- Collaborative leadership
Languages
English
First Language
Afrikaans
Intermediate
B1
REFERENCES
- Chad, Van Zyl, Coordinator - Financial Services, 021 938 7887, 078 872 0179, The Foschini Group
- Martin, Nel, Operations Manager - Financial Services, 021 938 4503, The Foschini Group
Timeline
Team Leader
THE FOSCHINI GROUP (TFG) FINANCIAL SERVICES
02.2019 - Current
Credit Advisor / Collections Agent
THE FOSCHINI GROUP (TFG) FINANCIAL SERVICES
03.2014 - 02.2019
General Administrator
UNIVERSITY OF THE WESTERN CAPE
01.2013 - 11.2013
Cashier
MR PRICE
12.2010 - 01.2011
Bachelor of Arts (BA) -
University of the Western Cape
Completed Secondary Education -
Robinvale High School