Natalie Carmen Kallam
Central Collections - Administrative & External Collections Manager
Cape Town
Summary
Meticulous Collections professional offering exceptional communication combined with assertive yet personable demeanor. Leverages strong organizational, technical and interpersonal skills to address and resolve delinquent accounts.
Detail-oriented Administrative & External Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Familiar with scripted mandates and collections guidelines. Proficient in both business and personal credit areas.
Accounting task adept at collaborating with cross-functional departments and personnel. Familiar D365f&o
Overview
6
6
years of professional experience
Work History
Administrative & External Collections Manager
Curro Holdings LTD
03.2018 - Current
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Followed prescribed mandates and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Performed administrative tasks such as resolving debtor management system issues, account enquiry resolutions for both internal and external
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Maintained compliance with regulations governing debt collections practices.
- Monitored industry trends and best practices to continuously improve collections operations.
- Reconciled accounts and completed due diligence to resolve collection problems.
- Managing a diverse team in resolution practices for external and internal collections to optimize collection efforts and minimize losses.
- Conducted and make informed decisions on initiating collections actions.
- Researched accounts and completed due diligence to resolve collection problems.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
- Adhered to established guidelines to increase profits and collect account payments.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Created daily and weekly reports for accounting management.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Prepared internal and regulatory financial reports.
- Provide training in debtor management systems and edc soft and legal practices to maintain up-to-date knowledge involving collection practices.
- Analyzed financial data to identify trends, risks, and opportunities for improved collections strategies.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Established strong relationships with internal and external customers, fostering open communication channels for effective debt resolution.
- Established procedures for collection of past due amounts.
- Supported financial managers with special projects and additional job duties.
- Collaborated with C-level executives and stakeholders to develop long-term collections mandates.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in central collections, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Some College (No Degree) - General Management
The Production Management of Southern Africa
Cape Town 04.2001 -
Skills
Excellent Communication
Customer Service Management
Report Preparation
Interpersonal Skills
Service Optimization
Department management
Team building
Account Reconciliation
Team Building Leadership
Reliability
Empathy and Tactfulness
Continuous Improvement
Decision-Making
Critical Thinking
Compliance Assessment
Fluent user in D365f&o accounts receivable, Collectsmar, Synergy and other Curro relevant systems.
I am a fluent user in my day to day task required in collections for the following systems;
Collectsmart - User Navigation, System Administrator & Reporting Portal
D365f&o - Accounts receivable e.g General Journals, Interest Reversal & Credit notes
Synergy - Updating of accountholder systems, sms sending and reporting etc.
Omada Dashboard - Managing vendor access and relationships
Timeline
Administrative & External Collections Manager
Curro Holdings LTD
03.2018 - Current
Some College (No Degree) - General Management
The Production Management of Southern Africa
04.2001 -