Naszly Martin

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.

Reference:

Manager, Adin Chetty, 084 409 7953

• Maintained a clean and organized work environment, promoting safety and productivity.
• Trained new employees on proper packing and labeling techniques and to apply best practices.
• Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
• Played key role in peak season by managing increased packing volume, ensuring no backlog.

Reference:

Manager, Grisel Diergaard, 071 065 8717

• Worked with teachers to design lesson plans and coordinate activities for classes.
• Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
• Assisted in implementation of new learning tools, systems and materials.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Organized successful fundraising campaigns to support neighborhood initiatives and improvements.
• Monitored grant opportunities closely resulting in additional funding secured for various improvement projects.