Salesforce
Nastassja Dowman
Instructional Supervisor
Cape Town,WC
Summary
Nastassja is an Instructional Supervisor with over 3 years of experience in live media and online-education. Has an excellent reputation for efficient problem solving, improving customer satisfaction and instructional quality. Currently supports a team of 150+ instructors who teach a range 15 languages.
Overview
4
4
Languages
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Instructional Supervisor
Berlitz Corporation
Cape Town, Western Cape
04.2018 - Current
- Facilitate On-line Global Trainings
- Leading On-line Global workshops
- Ensuring Quality assurance
- Guaranteeing client satisfaction and ensuring language development results by tracking student progress and assisting/mentoring instructors to meet the individual needs of struggling students.
- Guaranteeing client satisfaction and ensuring language development results by tracking student progress and counseling students for optimum language development.
- Mentoring and supervising new instructors to reach required quality levels.
- Rehabilitating instructors who have lost morale and are struggling to meet quality standards by identifying true weaknesses and core misinterpretations of company methods, visions and best practices.
- Salesforce Operations.
- Processing and resolving customer, instructor and internal staff cases.
- Operating the Newrow E-Learning Platform
- Operating Adobe Connect
- Operating Internal Online Systems
- Offering 360 degree support to a team of 150+ instructors globally on all daily challenges from online operating systems and company development/teaching resources to teaching advice and tips.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
English Instructor
Berlitz Corperation
Cape Town, Western Cape
04.2018 - Current
- Online English Instructor to adult working professionals in the European, Northern and Latin American markets.
- I am an expert at meeting the language needs of both my private and group classes.
- Thoroughly experienced with true beginners and advanced levels of English learning.
- Proficient in an extensive range of topics/spheres:
Daily English
English for traveling
Business English
English Speaking for Leading Business Meetings/Presentations.
English for Leading Negotiations which touches on business ethics on a diverse and global scale. - Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Employed diverse teaching approaches to help students of all abilities understand material.
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
Assistant Director
Black Brain Pictures
Johannesburg, Gauteng
01.2018 - 04.2018
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Ensuring daily production runs on time.
- Managing talent on set according to shooting times and scene slots.
- Keeping crew and talent updated with changes or delays in script and production times.
- Assistant set directing and placement of talent in scenes.
- Coordinating and casting extras.
- Approving wardrobe for extras.
- Briefing extras before and on set.
- Coordinating leads on set.
Professional Actress
Lady Ssja Media
Cape Town, Western Cape
02.2013 - 04.2018
- Various Television Acting and Presenting Roles - Artist CV sent on request.
Live Television Presenter
Okuhle Media
Cape Town, Western Cape
01.2012 - 02.2013
- Co-presenting an hour long, live youth show week days from 4pm to 5pm, on SABC 2.
- Leading Live Television Interviews on range of topics from community based projects to individuals living with disabilities.
- Facilitating DIY arts and crafts, cooking recipes and doing physical challenges on Live television.
- Idea generation for show content.
- Script analyses and briefing/prepping interviewees/guests before the live show rehearsal.
Education
Bachelor of Science - Chemical Engineering
Cape Peninsula University of Technology
Cape Town 01.2010 - 06.2010
Associate of Arts - Professional Acting For Film And Stage
City Varsity School of Creative Media And The Arts
Cape Town 01.2011 - 12.2013
Skills
Flexible & Adaptable
undefinedSoftware
Power BI
MS Office
Newrow
Adobe Connnect
MS Teams
Interests
Hiking
Art Exhibitions
Philosophy/Self improvement/Tech/Leadership Content - Podcasts, Audio books, Online lectures
Timeline
Instructional Supervisor
Berlitz Corporation
04.2018 - Current
English Instructor
Berlitz Corperation
04.2018 - Current
Assistant Director
Black Brain Pictures
01.2018 - 04.2018
Professional Actress
Lady Ssja Media
02.2013 - 04.2018
Live Television Presenter
Okuhle Media
01.2012 - 02.2013
Associate of Arts - Professional Acting For Film And Stage
City Varsity School of Creative Media And The Arts
01.2011 - 12.2013
Bachelor of Science - Chemical Engineering
Cape Peninsula University of Technology
01.2010 - 06.2010
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