Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nastassia Stevens

Nastassia Stevens

Uitenhage

Summary

Dynamic administrative professional with a proven track record at The Book Corner, excelling in inventory management and customer service. Adept at database management and document handling, I consistently enhance operational efficiency and foster strong customer relationships, ensuring high-quality service and satisfaction.

Overview

17
17
years of professional experience

Work History

Admin Assistant

The Book Corner
Helderberg
02.2023 - 02.2024
  • Assisted in maintaining inventory records for books and supplies.
  • Provided excellent customer service by answering inquiries and resolving issues.
  • Supported bookkeeping tasks, including processing invoices and receipts.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.
  • Directed customer inquiries to appropriate department personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Tuckshop Manager and Cashier

Mondeor Eco School
Somerset West
01.2015 - 11.2022
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed daily kitchen operations to ensure efficient food preparation and service.
  • Developed menus that aligned with seasonal ingredients and customer preferences.
  • Coordinated inventory management to minimize waste and optimize supplies.
  • Ensured compliance with health regulations through regular inspections and audits.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Processed customer transactions using point-of-sale systems.
  • Maintained accurate cash drawer throughout shifts.
  • Assisted customers with product inquiries and recommendations.
  • Handled customer complaints and resolved issues promptly.
  • Engaged in promotional activities to enhance product visibility.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.

Cashier

Big Daddy's Liquor
Port Elizabeth
03.2013 - 12.2014
  • Processed customer transactions using point-of-sale systems.
  • Maintained accurate cash drawer throughout shifts.
  • Assisted customers with product inquiries and recommendations.
  • Handled customer complaints and resolved issues promptly.
  • Trained new cashiers on operational procedures and customer service standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Worked closely with front-end staff to assist customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Cashier

Algoa Park Engen Garage
Port Elizabeth
01.2012 - 11.2012
  • Processed customer transactions using point-of-sale systems.
  • Maintained accurate cash drawer throughout shifts.
  • Assisted customers with product inquiries and recommendations.
  • Managed inventory restocking and organization on the sales floor.
  • Collaborated with team members to ensure efficient service delivery.
  • Handled customer complaints and resolved issues promptly.
  • Trained new cashiers on operational procedures and customer service standards.
  • Engaged in promotional activities to enhance product visibility.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Cashier

Jennys Takeaways
Port Elizabeth
02.2011 - 12.2011
  • Processed customer transactions using point-of-sale systems.
  • Maintained accurate cash drawer throughout shifts.
  • Assisted customers with product inquiries and recommendations.
  • Handled customer complaints and resolved issues promptly.
  • Trained new cashiers on operational procedures and customer service standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Collected payments and provided accurate change.

Cashier

Bread and Cake Shop
Uitenhage
03.2007 - 12.2010
  • Processed customer transactions using point-of-sale systems.
  • Maintained accurate cash drawer throughout shifts.
  • Assisted customers with product inquiries and recommendations.
  • Managed inventory restocking and organization on the sales floor.
  • Handled customer complaints and resolved issues promptly.
  • Collaborated with team members to ensure efficient service delivery.
  • Collected payments and provided accurate change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Westview High School
Port Elizabeth
12-2004

Skills

  • Inventory management
  • Bookkeeping support
  • Customer service
  • Database management
  • Document handling
  • Customer relationship management

Timeline

Admin Assistant

The Book Corner
02.2023 - 02.2024

Tuckshop Manager and Cashier

Mondeor Eco School
01.2015 - 11.2022

Cashier

Big Daddy's Liquor
03.2013 - 12.2014

Cashier

Algoa Park Engen Garage
01.2012 - 11.2012

Cashier

Jennys Takeaways
02.2011 - 12.2011

Cashier

Bread and Cake Shop
03.2007 - 12.2010

High School Diploma -

Westview High School

Similar Profiles

CREATE PROFILE
Nastassia Stevens