Summary

Overview

Work History

Education

Skills

Certification

Interests

Timeline

NASTASSIA CARMIN ABT

Banking service administration

Emmerdale Extension 1

Summary

Banking service administration Standing of 8 years' experience in Banking, with excellent Client facing and leasing, Recruiting consultant standing of one year experience in booking and recruiting consultant experience,numeric analysis and communications, skills, client, consultant skills, the Ability to work well under pressure, good team player, punctual and very much happy with challenges.

Overview

years of professional experience

Certifications

Work History

Office Administrator / Bookings Consultant

Nursetec Recruiting Agency

04.2024 - Current

Greet walk in and assist accordingly
Handling all office requests and replacement.
Updating information on excel spreadsheets and reports
Monitoring time and attendance on biometric system and updating record
Handle incoming and outgoing communication via email, phone calls, and in-person interactions
Work as a team
Attention to detail
Coordinate training activities
Ensure all required documentation and signatures accompany a recruitment approval form follow up where documentation is outstanding
Capturing weekly timesheet on excell
Provide admin support to the Relationship Managers as required for running of the portfolio
Provide general support to team members as needed
Maintained accurate and up-to-date records of applicant information, ensuring compliance with company policies and legal requirements.
Undertake special projects and assignments as directed
Handle incoming and outgoing communication via email, phone calls, and in-person interactions
compensation data.
Communicated effectively with candidates and employees, providing clear and concise information regarding hiring processes, compensation, and benefits.
The achievement of business strategy
Proofread all documentation and reports, ensuring they were error-free and presented a professional image of the company

Finance Administrator

Standard Bank

01.2015 - 01.2019

Routine administration and reporting duties, and process routed to the line manager, record, copy, and invoices task related decision set policies and clients to needs service in line with Standard Bank values
Responsible for filing and updating employee files and online filing system
Update Relationship Manager reports including CRM
Collaborate with internal and external customers by building relationships to improve customer service delivery
To maintain a high level of telephone etiquette at all times
To liaise with the relevant specialists in situations where specialized information is required in order to assist customers
To ensure the timeous resolution of customer care and client policies, procedures and processes
Level Agreement is adhered to with minimize risks dating month-end dates on the system for easy accessibility of data for all relevant departments

DHL Administrator

Standard Bank (CIB)

01.2011 - 01.2014

Coordinating and monitoring service delivery operations to ensure that services are delivered on time and to the required standard
Timely reports and prepare presentations/proposals signed
Supervise administrative staff and divide responsibilities to ensure smooth running of the company
Provide high-quality customer service to clients, resolving complaints
Monthly report verify from the system to ensure departmental compliance adhered to
Carry out adhoc duties and special projects as per Management
Handling inbound and outbound queries via phone calls and correspondence (e-mail, letters, packages etc.)
Developing and implementing new service delivery strategies
Maintaining accurate records of service delivery activities, including monitoring and reporting on key performance
Reason for leaving - retrenchment

Education

Biometric Agent - MIE Agent

Management Integrity Evaluation

Sandton

08.2024

Grade 12 -

Fred Norman Secondary School

Ennerdale

Human Resources - HR Administrator

IQ Academy

Pretoria

Skills

Interpersonal skills

Leadership skills

Management skills

Team motivation

Proficiency in Microsoft Office

Banking communication

Stress management skills

Time-management skills

Labor law knowledge

Employment equity knowledge

HR administration

People management

Onboarding

Payroll

Excel proficiency

Communication etiquette

Ability to work under pressure

Skills development methodology

Training design

Technology knowledge (FMCG, SAP, Sage, Pastel) Visio

ERS Biometrics MIE