Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nasosenkosi Kutwana

Nasosenkosi Kutwana

Sales Advisor
Khayelitsha Kwezi Park 12 Apolloway Cape Town

Summary

Dynamic customer service professional with proven success at Clicks, excelling in client relationship management and upselling. Adept at utilizing CRM software to enhance communication and drive sales. Recognized for strong decision-making and adaptability, consistently achieving high customer satisfaction and fostering trust through effective problem resolution.

Overview

10
10
years of professional experience

Work History

Sales Advisor

TFG Call Centre
05.2020 - Current
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Increased sales by establishing rapport with customers and identifying their needs.

Reference Z. Mjekula +27 21 753 9659

Sales Assistant

Amazon
04.2019 - 05.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Reference Mr NB Cabane

Data Capturer

Home Affairs
01.2018 - 01.2020
  • Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
  • Maintained strict confidentiality while handling sensitive client information and records.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified accuracy and validity of data entered in databases
  • Obtained scanned records and uploaded into database.

Reference: Ms Phisizwe +27 76 865 3132

Customer Service Sales Agent

Clicks
02.2015 - 03.2017


  • Built trust with customers by delivering on promises made during the sales process.
  • Utilized persuasive communication skills to negotiate favorable contract terms for both the company and its clients.
  • Utilized CRM systems to track interactions, enabling more efficient communication with clients for improved results.
  • Mentored junior team members on best practices for handling difficult situations or challenging customer interactions.

Reference: Ms Mathabo 047 532 2700

Education

Diploma - Hospitality Management

Walter Sisulu University
Eastern Cape
05.2021

Higher Certificate - Business Studies

Nelson Mandela Metropolitan University
Eastern Cape
03.2014

Grade 12 NCS - High School

National Diploma NCS
Khanyisa High School
2012

Skills

Goal oriented

CRM software

Call center experience

Customer service

Time management

Decision-making

Client relationship management

Adaptability and flexibility

Verbal and written communication

Critical thinking

Upselling

Point-of-sale system

Timeline

Sales Advisor

TFG Call Centre
05.2020 - Current

Sales Assistant

Amazon
04.2019 - 05.2020

Data Capturer

Home Affairs
01.2018 - 01.2020

Customer Service Sales Agent

Clicks
02.2015 - 03.2017

Diploma - Hospitality Management

Walter Sisulu University

Higher Certificate - Business Studies

Nelson Mandela Metropolitan University

Grade 12 NCS - High School

National Diploma NCS
Nasosenkosi KutwanaSales Advisor