Nasisipho Nduku
Customer Service Representitive
Cape Town,WC
Summary
Dynamic Customer Service Representative with a proven track record at CCI Global, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively address concerns, ensuring high satisfaction levels and repeat business. My product knowledge empowers me to provide accurate information, fostering trust and reliability.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
CCI Global
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Bridgetown High School
Cape Town, South AfricaSkills
Customer service
Problem-solving
Active listening
Product knowledge
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
Timeline
Customer Service Representative
CCI Global
02.2024 - Current
High School Diploma -
Bridgetown High School