Nasiphi Ngcobozi

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Life or soft skills
• End User Training
• Microsoft Teams MS 100
• Microsoft 365 Fundamentals MS 900
• Windows 10 MD 100
• Modern desktop Technician MD 101
• Service Desk Analysis SDA
• Microsoft Azure Fundamentals AZ 900
• Microsoft Administrator AZ 104
• CompTIA Cloud+

To monitor, track and coordinate all Technical Department functions including tickets, calls, complaints and mail queries from customers and or other staff. To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers.

• Planning and creating the lesson plan.
• Task management, motivating learners and managing the emotional culture of the group.
• Monitoring and assessing portifolios.