Nasiphi Mbengwana

Key Responsibilities:

• Maintain two Senior Executive's calendar, scheduling meetings and appointments.
• Prepare and organize documents for meetings, including agendas, reports, and presentations.
• Draft and reply to correspondence on behalf of the Senior Executives.
• Act as the primary point of contact for internal and external communications, including customer inquiries and supplier correspondences.
• Facilitate effective communication between the Senior Executives and staff to ensure alignment on objectives and tasks.
• Assist the Senior Executives in planning and coordinating special projects, ensuring timelines and deliverables are met.
• Monitor progress on projects and provide updates to the Senior Executives.
• Support financial tracking and reporting processes, including invoices and budget management.
• Ensure compliance with industry regulations and company policies.
• Help manage customer relationships and follow up on service feedback to ensure high satisfaction levels.
• Assist in the resolution of customer complaints or issues in coordination with relevant departments.
• Oversee office supplies and inventory, ensuring all materials are stocked and maintained.
• Coordinate logistics for staff meetings, team events, and training sessions.

Personal Attributes:

• Professional demeanor and appearance.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Team player with a positive attitude and a strong work ethic.

• Played a vital role in providing administrative and operational assistance to the receptionist, while managing over 100 incoming calls and 80 to 100 emails a day
• Ensuring the smooth functioning of front desk activities
• Managing communications, supporting visitors
• Performing various clerical tasks to enhance the overall efficiency of the office environment
• Assisted with performing check in lists for vehicles and additional request forms
• Answers incoming phone calls, directs caller to appropriate department or individual or takes a thorough message
• Communicates with callers and visitors in a professional, friendly and efficient manner
• Communicates messages to the appropriate parties in a timely manner
• Types memos, correspondence, reports and other documents
• Assists service customers during the morning and afternoon rush whenever possible
• Assists with clerical duties as requested
• Maintains a professional appearance
• Other tasks as assigned

• Acting as primary clients point of contact, answering their questions, and addressing their concerns
• Building and maintaining relationships with clients, ensuring customer satisfaction with services is guaranteed
• Identifying and addressing any issues or problems that clients may have and working to find solutions
• Keeping clients informed of parts ordered, progress made on their cars and when their cars are ready for collection
• Gathering and analyzing client feedback to inform business decisions and strategies
• Collaborating with internal teams, such as estimators, workshop manager, costing clerk and quality officer, to ensure clients receive the best possible service
• Keeping accurate and detailed records of client interactions, including contact information and communication history
• Meeting or exceeding customer satisfaction targets
• Continuously expanding knowledge of the industry and clients
• Collaborated closely with management on strategies to improve overall client satisfaction and engagement within the company.
• Provided valuable insights for process improvements, leading to more efficient operations within the organization.
• Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.

• Played a vital role in planning, execution, and completion of the project with the department of transport
• Coordinating with various, managing project documentation, ensuring compliance with regulations and assisting in budget management to ensure successful project delivery
• Coordinated project meetings, minutes and agendas
• Collaborated with project managers and team members ensuring project milestones are achieved
• Served as a liaison between international departments, external agencies, contractors and the public