Nashief Abrahams
Line Manager
Cape Town
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Woolworths. Excelled in fostering innovation and creativity, alongside effective coaching and mentoring. Achieved significant cost reductions and improved quality control processes at Grapetek (Tesra), demonstrating exceptional operations management and verbal communication skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
First Line Manager
Woolworths
Cape Town
11.2010 - 10.2023
- Developed strong relationships with clients through excellent communication and problem-solving skills, resulting in increased customer satisfaction.
- Introduced innovative solutions to streamline operations while reducing costs significantly over time.
- Monitored budget expenditures closely, identifying opportunities for cost reduction without sacrificing quality or productivity levels.
- Conducted performance evaluations, identifying areas for improvement and providing constructive feedback to team members.
- Collaborated with other managers to share best practices, continuously improving departmental policies and procedures as needed.
- Facilitated cross-functional collaboration, fostering teamwork and improved communication among departments.
- Led by example in maintaining a positive attitude and strong work ethic, inspiring others to perform at their best level possible consistently.
- Motivated employees through regular recognition of achievements, fostering an atmosphere of accomplishment within the team.
Education
High School Diploma -
Arcadia Senior Secondary School
Cape Town, South Africa 01.1989 - 12.1996
Skills
Customer Focus
Innovation and Creativity
Coaching and Mentoring
Staff Development
Time Management
Team Leadership
Operations Management
Verbal and written communication
Performance Management
Workforce Management
Staff Management
Staff Training and Development
Strategic Planning
baking & creative art
Self taught baker for the past 15 years . The skill has led me to create a small business and over the year shave build myself a clientele that is loyal and happy with the service i have rendered them over the years. Self taught via watching videos and reading up on book to enhance my skill has led me to high quality of baking.
Creative Art is a new found skill which also led to myself being able to sell my creation to the general public with customer satisfaction.
Timeline
First Line Manager
Woolworths
11.2010 - 10.2023
High School Diploma -
Arcadia Senior Secondary School
01.1989 - 12.1996
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