Road Running and Hiking
Nasereen Mahomed
Senior Administrator | Culture Officer
Rosebank, Johannesburg
Summary
Accomplished Senior Administrator and Office Manager enthusiastic about supporting the needs of departments, offices and leadership with abilities in streamlining processes and managing clerical tasks. Key strengths include relationship building, communication and organization of plans, people and materials. Ready to apply 10 years of experience within the Start-up, Corporate, MNC industries to challenging a new role with room for advancement.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Senior Administrator & Chief Culture Officer
DiDi Global
Johannesburg
01.2021 - Current
- Responded to, researched and resolved issues from internal staff, external departments and global teams - Beijing, South America, Egypt, KSA, Russia and KSA
- Communicated with all department functions to facilitate improvements to collaboration between departments.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Leveraged SAP, Success Factor, IB2P and automated processes to reduce errors and guide colleagues.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed invoicing and budgeting to decrease financial inconsistencies.
- Managed Executive agendas and calendars, boosting productivity and improving organizational initiatives.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Coordinated with human resources department to handle cash advances and personnel databases.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Aided colleagues, executive management through regular communication and assistance.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
Personal Assistant to Director
Elysian Group
Johannesburg
09.2020 - 12.2020
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Attended meetings, took notes and tracked action items.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Served as point of contact between clients and managerial staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Collaborated in cloud environments such as Google Workspace, Wordpress and Meta
- Updated spreadsheets and created presentations to support executive and boost team productivity.
- Sourced and ordered office equipment and supplies.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Used discretion when handling confidential information.
- Experienced with productivity tools such as Zoom, Google Docs and Sheets.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Office Administration Assistant and Facilitator
Super Nannies SA
Johannesburg
06.2017 - 09.2020
- Provided amdmin support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Executed record filing system to improve document organization and management.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Prepared meeting rooms and materials and recorded important information.
- Secured essential information and determined logistics to coordinate meetings and travel.
- Streamlined document processing to improve traceability.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Interacted with customers by phone, email or in-person to provide information.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors to purchase and set up equipment and services.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
High School Diploma -
Overport Secondary
Durban 01.1996 - 12.1999
Higher Diploma - Oxford Brookes University - Marketing And Business Management
Damelin Business School
Durban 01.2000 - 12.2002
No Degree - Outbound Sales And Insurance Training
Gijima Training Institute
Johannesburg 04.2001 -
Skills
Operations oversight
undefinedInterests
Volunteering and Community Involvement
Culture, People and Places
Timeline
Senior Administrator & Chief Culture Officer
DiDi Global
01.2021 - Current
Personal Assistant to Director
Elysian Group
09.2020 - 12.2020
Office Administration Assistant and Facilitator
Super Nannies SA
06.2017 - 09.2020
No Degree - Outbound Sales And Insurance Training
Gijima Training Institute
04.2001 -
Higher Diploma - Oxford Brookes University - Marketing And Business Management
Damelin Business School
01.2000 - 12.2002
High School Diploma -
Overport Secondary
01.1996 - 12.1999
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