Summary
Overview
Work History
Education
Skills
References
Personal Information
hockey, being outdoor, spending time with my family and friends
Timeline
Narriman Sampson

Narriman Sampson

Customer Service Representative
Mitchells Plain

Summary

I am a highly self-disciplined and motivated individual, able to work without supervision as well as being flexible in terms of working on my own or in a group environment. I am an effective communicator and am articulate and eloquent in the English and Afrikaans language. I am also a hands-on individual who is proactive in not only working in the clerical side of operations but also the physical side which enables myself to gain a greater knowledge and build a more sustainable relationship which the stakeholders of the organisation with which I am employed. I would also like to establish myself in a corporate organisation whereby growth potential is high and opportunity for upward movement within the organisation can be achieved through dedication, hard work and loyalty. Please find my Curriculum Vitae enclosed for your perusal. I am available on 073 215 9568 to set at an interview at your convenience. Yours Faithfully Narriman Sampson

Overview

26
26
years of professional experience
2
2
Language

Work History

Customer Sales Representative

Hirt and Carter
Cape Town
03.2023 - Current
  • The Customer Service Representative will be responsible to provide an efficient administrative service to the sales team and provide technical and administrative support to the estimating and production department for all trading divisions as well as exceeds the customer's expectations.
  • Statutory Requirements:
  • Basic Conditions of Employment Act
  • Labour Relations Act
  • Occupational Health and Safety
  • Group Policies and Procedures
  • Skills Development Act
  • BEE Strategy
  • Estimating and Quoting:
  • Where necessary to take briefs directly from clients and AE'S in relation to quote request or potential design briefs
  • Facilitate quote request directly with Estimators and Commercial Manager
  • Be the communication link internally and on client side
  • Processes general enquiries in accordance with organizational guidelines. Provides information to customer regarding products and services
  • Handle overall admin on the account
  • Developing trust and understanding of who the customer is (internally and externally) and what the customer requires
  • Assist in the day-to-day financial invoicing functions
  • Input zz codes, rate cards, quote templates and ensuring samples and proofs are quoted
  • Receive technical quote specification from the customer
  • Determine best processes and print technology to be quoted and brief estimators including any additional information or special instructions
  • Ensure quotes are implemented timeously from client to estimator
  • Contract pricing and check quotes to original request ensuring that the quotes are sent to client within 24 hours of receipt
  • Follow up with the client on the approval and accuracy of the quotes in WIP
  • Receive PO and verify PO to quote
  • Deal with any client changes or reverts or existing quotes/briefs in the system
  • Order Processing
  • Receive customer purchase orders via the AE's/customer and ensures prices and specs stated on orders agree with quotations or agreed price lists
  • Ensure all relevant information is supplied on order i.e. customer, machine and print details
  • Liaise with AE's/customer regarding any outstanding information supplied, or inaccurate prices and specs recorded on customer purchase order via quote, and request revised PO
  • Convert a quote request in NAV to a sales order (confirm that the status in NAV is on order)
  • Ensure input of correct specs on sales order
  • Ensure accuracy of the DI List (Addresses, Contact Numbers etc)
  • Brief the production controller on job with DI list and the requested delivery date from client
  • Control and monitor artwork and all work requirements between client and the departments through to production, delivery of execution
  • Create the required reports requested by client and management
  • Monitoring and Tracking
  • Liaise and handle queries from customers re: delivery dates, orders not processed, late deliveries and liaise with Production Controllers and ensure that the client is aware at all times
  • Proactive feedback on status of job through various phases of production
  • Invoicing
  • Receives job ticket from production controller once job is complete
  • Cost approval to job Costing, PO and Initial quotes
  • Track invoicing daily, ensuring that jobs are invoiced within five days of being despatched
  • Nature and Scope of the Job
  • The role will be a full administrative technical support to the department. The administrative responsibility falls across all trading divisions
  • Competencies Required
  • Skills and Knowledge:
  • General business skills (costs focus – profit driven)
  • Ability to analyse, interpret and action all requirements to effectively process the required work through to completion
  • Should ideally come from a printing background with strong office administration skills
  • Behavioural:
  • Strong communication skills
  • Creative, accurate and precise
  • Structured
  • Work well under pressure
  • Proven ability to meet and exceed deliverables
  • Good cross-cultural skills
  • Good people skills, ability to create and handle team
  • Performance and achievement oriented
  • Sharp, go-getter, innovative, goal oriented
  • Ability to handle deadlines and stress
  • Confident & Self motivated, mature
  • Resilient to criticism/rejection
  • Team player
  • Decision making skills
  • Dispute resolution skills
  • Results and goal orientated
  • Dedicated, hands on, well organised
  • Strongly deadline driven at achieving results
  • Maintained customer accounts and relationships.

Procurement Officer

RSA Litho
Cape Town
10.2018 - 07.2025
  • Managing of the Consumable Store (New Process put in place at RSA Litho).
  • Managing of Raw Material Store being manned by 3 people.
  • Procurement from requisition slips via Tharstern MIS and checking whether the cuttings slip supplied form the CSR replicates what is on the requisition slip. On average generate more than 50 such Purchase Orders per day.
  • Raw Material Price Negotiations with numerous suppliers.
  • Scrutinize Purchase Orders prices for obvious mistakes and comparing Purchase Orders prices to Invoices for mistakes.
  • Generation of Purchase Orders for Couriers used as well as any other ad hoc suppliers used when required.
  • Generation of Purchase Orders for Contract Maintenance Agreements.
  • Generation of Purchase Orders for Commission Clients.
  • Generation of Purchase Orders for consignment stocks such as plates, inks, paper and boxes.
  • Updating Purchase Orders daily and monitor for any mistakes.
  • Managing and coordinating stock counts at month-end and also responsible for supplying stock rollover report to company directors.
  • Coordinate paper samples for reps and clients upon requests.

Procurement Officer

ShumaniRSA Merge (Shumani Mills + RSA Litho)
Cape Town
07.2019 - 02.2023
  • Worked on Shuttleworth switched over to Prinect
  • Ordering of paper on Work Ticket
  • Negotiating Pricing with paper suppliers.
  • Ordering of monthly consumables list from stores all requirements
  • Ordering and sending away of Guillotine Blades to supplies with PO
  • Ordering of part for a machine
  • Ordering of all consumables from Different Suppliers (Alcohol, Blanket wash, Printcom etc.)
  • Doing orders on suppliers' online system to match our Prinect PO to them
  • Ordering of Consumables for cleaning and staff (Toilet paper, handwash etc.)
  • Raw Material Price Negotiations with numerous suppliers.
  • Scrutinize Purchase Orders prices for obvious mistakes and comparing Purchase Orders prices to Invoices for mistakes.
  • Generation of Purchase Orders for Contract Maintenance Agreements.
  • Generation of Purchase Orders for Commission Clients.
  • Generation of Purchase Orders for consignment stock such as plates, inks, paper and boxes.
  • Doing the count with the suppliers who we have consignment stock with.
  • Updating Purchase Orders daily and monitor for any mistakes.
  • Coordinate paper samples for reps and clients upon requests.
  • Arranging meetings with suppliers if there's queries on their product that they have supplied us.
  • Investigate any queries sent from General Manager
  • Update new product codes on the computer system
  • Ensure that the costing of all raw materials is kept up to date
  • Establish and maintain approved supplier list
  • Liaise with suppliers on their BBBEE status & ensure they submit certificates on time
  • Manage and control new product trials in conjunction with Estimating Manager prior to purchase of new raw materials
  • Monitor and maintain all expenditure
  • Manage all store related issues and resolve
  • Ensure that claims are submitted for all damaged material
  • Get quotes for uniforms for employees and order accordingly
  • (Order and manage all clients’ birthday gifts)
  • (Ensure that all info for Commission POs is in order and signed off to create a PO)
  • To do a stock count on all consignment stock with suppliers and raise PO
  • To ensure that all monthly PO’s that falls under the buyer are raised
  • To raise all Staff training POs for training that has happened or should happen
  • Generating of POs for Contract Maintenance Agreements
  • To ensure that credit apps are completed for new suppliers
  • Processing of Job Profiles for staff
  • Filing
  • Assisting of Payslips for staff members
  • Assisting of IRP5 Forms for staff members
  • Assisting of company letters to staff members
  • Assisting of UI19 Forms for casuals
  • Assisting Contracts for Casuals and Permanent Staff
  • Improved supplier relationships through regular communication, timely payments, and transparent dealings.
  • Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
  • Achieved cost savings by conducting thorough market research before initiating the purchasing process.
  • Maintained current understanding of pricing structures, market conditions and trends in industry.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Monitored market trends closely to identify potential shifts in pricing or availability that could affect procurement decisions.
  • Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.

Procurement Officer

USS Graphics International (PTY) LTD
Cape Town
08.2013 - 09.2018
  • Pastel and Quick Easy
  • Making out Orders on Pastel and Loading Po onto Quick Easy for stores to view and receive
  • Making out Purchase Orders for STORES (tapes, Glue, acetate etc)
  • Making out Purchase Orders for Litho (Blankets, inks, All solvents, channelling Packing, etc)
  • Checking every month end on consignment stock from Huber Group. Making out a purchase order and letting them know to top up stock.
  • Making out Purchase Orders for machine parts required and services done on certain machines in the Litho Dept.
  • Making out orders for Digital Department (All inks (Diff Suppliers), Filters, Consumables, Proofing paper (Diff suppliers), Maintenance Tanks, etc)
  • Making out Purchase orders for machine parts required and services done in the Digital department.
  • Making out Purchase orders for Despatch (Boxes, AC Packing Board, Bubble wrap, Strapping, Glue sticks, Palletwrap, etc)
  • Arranging with Seyfert to deliver Call Off Stock
  • Ordering all types and sizes required Corrugated Board (confirming lead-time on stock to be available to Call Off)
  • Negotiate pricing with different suppliers for Different stock
  • Negotiate pricing with different outwork Suppliers
  • Making out orders for Sharpening of Blades
  • Making out orders re-stealing of Dies
  • Making out orders for Re-stretching/ mesh of Screens
  • Do Purchase orders on all Service Reports
  • Making out Purchase orders slitting of Reels organizing to get the reels back so that I can make out another Purchase order for the sheeting of the reels and meeting deadlines for stock to arrive from outwork
  • Scheduling meetings with different suppliers
  • Ordering of indent stock (Getting pricing from all paper suppliers and sees whose price is in to do the order to)
  • Coordinating
  • Getting Quote and Artwork from Rep
  • Sent Artwork to DTP for Pre-flight (Ticket, Epson + Lores will come back to me)
  • I will check on stock and with Production for Lead-time and revert to the Rep
  • Once approved by Rep or Client a Blue ticket will be open and job will be sent into Production
  • Ticket will be sent for plate, positives if necessary and will also check if there's standing Artwork + Die
  • Will mail Despatch with the DI if there's a campaign
  • Check on job until end
  • Forward Rep update the next morning on all his/her jobs that was dispatch or that's still in Production
  • Tharsten (New program from UK – 1 August – current)
  • Loading all stock on Tharsten
  • Showing all Coordinators/ Buyers how to do Purchasing on Tharsten
  • Showing them how to change their requisition before doing their purchasing
  • Loading correct pricing onto Tharsten that was sent from Suppliers
  • Having meetings with suppliers with regards to indent stock
  • Checking which supplier's price is in to do the Purchase order to
  • Checking up on monthly stock to order from different suppliers
  • Updating PO's on Tharsten for monthly reports
  • Updating all pricing from suppliers on a regular base
  • (Doing everything that I did on Patel on Tharsten without updating it on Quick Easy)
  • Keeping track on what stock went out for Sheeting and Converting to smaller reels.
  • Updating Excel Spreadsheet after Call Off of stock on our floor
  • Staying in touch with our supplier in China via email with regards to our Indent Stock and ETA on stock
  • Assisting in ordering of stock when a coordinator is off
  • Updating all necessary info in my Drop Box folder
  • Developed and strengthened supplier relationships.
  • Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
  • Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
  • Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
  • Improved supplier relationships through regular communication, timely payments, and transparent dealings.
  • Achieved cost savings by conducting thorough market research before initiating the purchasing process.
  • Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
  • Organized competitive bidding processes among suppliers to ensure fair pricing opportunities while maintaining high product quality standards.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Supported sustainability efforts within the organization by procuring environmentally friendly materials whenever possible.
  • Input, analyzed and reported on data covering all aspects of procurement operations.
  • Procured materials for squadron maintenance and repair services.
  • Optimized procurement processes by implementing streamlined strategies and efficient communication methods.
  • Managed database of vendor details and pricing information to maintain organization.
  • Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
  • Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
  • Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
  • Reduced production downtime by overseeing quality control and assembly.

Despatch Manager

R Giese Printing (Pty) Ltd t/a LOGO PRINT
Cape Town
06.2012 - 08.2013
  • Responsibilities: Despatch Manager
  • Invoicing of works orders via Pastel
  • Updating of delivery schedule daily
  • Managing of 2 driver and 2 assistants.
  • Planning of daily delivery routes for drivers as well as planning courier for provincial despatch
  • Allocating of stock to work tickets and invoicing accordingly
  • Completion of waybills for courier despatch and arranging overnight and express courier for clients when required.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Reported to management operational activities and maintained current records.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
  • Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
  • Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
  • Managed customer accounts and invoicing.
  • Answered phone calls and responded to customer emails.
  • Scheduled and organized delivery routes.
  • Received new orders, prepared documentation, and assigned personnel.

Receptionist Promoted to Telesales

Megaprint Network CC
12.2010 - 07.2012
  • Responsibilities: Receptionist/Admin:
  • Switchboard duties: 5 incoming and 12 extensions
  • Handling of visitors and walk in clientele
  • General orders of office equipment
  • Calculating and capturing clock cards
  • Admin: Matching and Processing supplier invoices and statements
  • Organizing of travelling arrangement for directors
  • Managing tea lady and cleaner
  • Screening director's calls and managing director's diary.
  • Responsibilities: Telesales for Shoprite Group
  • Heading telesales office
  • Managing orders from Shoprite Group
  • Liaising with approximately 300 U-Save and Medi-rite national stores
  • Ensuring order are put through production and dispatched timeously
  • Maintaining database (MS Excel) of expenditure by Shoprite brand by item per store
  • Managing of brand requirement for ne store openings with regards to marketing material
  • Maintaining stock levels in despatch and promoting replenishment order when required
  • Overseeing the despatch of large volume orders via courier delivery
  • Planning branding team routes for store visit nationally
  • Raising Purchase order directly with 3rd party suppliers and follow up on delivery
  • Preparing work ticket for invoicing and ensure payment loading details are accurate.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Organized, maintained and updated information in computer databases.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Receptionist Promoted to PA – Sales Consultant Promoted to Senior Telesales

Print Active CC
02.2010 - 01.2011
  • Responsibilities: Receptionist/Admin:
  • Switchboard duties: 5 incoming and 12 extensions
  • Handling of visitors and walk in clientele
  • General orders of office equipment
  • Calculating and capturing clock cards
  • Screening directors calls and managing director's diary.
  • Responsibilities: Sales Consultant & Telesales for Shoprite Group
  • Follow up on order on system
  • Follow up on client COD payments
  • Liaising with clients on artwork for jobs
  • Opening work tickets for production
  • Managing diary for sales consultant, booking appointments for new sales leads.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Receptionist / Admin

M Power Recruitment
08.2007 - 01.2008
  • Reason for Leaving: Temp position; contract expired

Front line receptionist

Raoul & Cavier Fashions
01.2000 - 11.2007
  • Reason for leaving: Retrenched

Education

Grade 12 -

Beacon Hill Senior Secondary School
  • Last school attended: Beacon Hill Senior Secondary School
  • Highest Grade Passed: Grade 12

ND - Office Management and Technology

Cape Peninsula University of Technology (CPUT)
  • Other courses completed: Introduction to Computers (2007)
  • Subjects: (MS Word; MS Excel; MS PowerPoint MS Outlook and Internet Explorer)

Secretarial Diploma - undefined

Imperial Underwood Campus
01.2001

Skills

References

Debbie, Khan, Manager, 082 577 2760, Mega Print cc and Print Active CC

Personal Information

  • Identification Number: 801012 0078 085
  • Nationality: South African
  • Languages: English & Afrikaans (speak, read & write)
  • Health: Excellent

hockey, being outdoor, spending time with my family and friends

I would like employers to know that I bring more than just the required qualifications. I am fluent in both English and Afrikaans, which allows me to communicate effectively with a wide range of people. In my current role, I work closely with well-known brands to ensure deadlines are consistently met, which has strengthened my ability to manage pressure and deliver results. I also have years of experience across administration, procurement, dispatch, and as a frontline receptionist, giving me a strong understanding of different areas of business operations. Outside of work, I enjoy continuous learning and developing efficient systems, which helps me add value by improving processes and supporting teamwork.

Timeline

Customer Sales Representative - Hirt and Carter
03.2023 - Current
Procurement Officer - ShumaniRSA Merge (Shumani Mills + RSA Litho)
07.2019 - 02.2023
Procurement Officer - RSA Litho
10.2018 - 07.2025
Procurement Officer - USS Graphics International (PTY) LTD
08.2013 - 09.2018
Despatch Manager - R Giese Printing (Pty) Ltd t/a LOGO PRINT
06.2012 - 08.2013
Receptionist Promoted to Telesales - Megaprint Network CC
12.2010 - 07.2012
Receptionist Promoted to PA – Sales Consultant Promoted to Senior Telesales - Print Active CC
02.2010 - 01.2011
Receptionist / Admin - M Power Recruitment
08.2007 - 01.2008
Front line receptionist - Raoul & Cavier Fashions
01.2000 - 11.2007
Cape Peninsula University of Technology (CPUT) - ND, Office Management and Technology
Imperial Underwood Campus - Secretarial Diploma,
Beacon Hill Senior Secondary School - Grade 12,

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Narriman SampsonCustomer Service Representative