Naroeweyah Alexander
Cape Town
Summary
Driven International Travel Agent from Arfa Travel & Tourism, excelled in client relationship building and itinerary planning. Leveraged cultural awareness and destination knowledge to enhance travel experiences, leading to significant improvements based on customer feedback. Expert in coordinating group logistics and resolving travel issues, ensuring high client satisfaction.
Overview
7
7
years of professional experience
Work History
International Travel Agent
Arfa Travel & Tourism
01.2017 - Current
- Assisted clients in handling travel-related issues such as lost luggage or flight cancellations, providing prompt resolutions.
- Worked closely with colleagues to share knowledge of destination offerings and provide seamless support during periods of high demand.
- Evaluated customer feedback surveys post-trip completion to identify areas for improvement-ultimately adopting changes to enhance the overall travel experience.
- Organized group travel experiences, coordinating logistics and addressing individual needs of participants.
Education
Camps Bay High School
Cape Town South AfricaSkills
- Client Relationship Building
- Itinerary Planning
- Cultural Awareness
- Destination knowledge
Timeline
International Travel Agent
Arfa Travel & Tourism
01.2017 - Current
Camps Bay High School
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