Hi, I’m
Nariska Elizabeth Dunn
Krugersdorp
Summary
Results-driven sales professional with a proven record of exceeding revenue goals and expanding client bases. Experienced in developing strategic sales plans, maintaining strong customer relationships, and leveraging CRM tools (Pipedrive, HubSpot, Zoho, Freshdesk) to drive business growth. Adept at contract negotiation, market research, and lead generation. Passionate about improving internal processes and streamlining sales operations to enhance efficiency and profitability. Consistently exceeded sales targets and improved client retention through strategic account management and marketing initiatives.
Overview
13
years of professional experience
Work History
United Business Solution
Senior Account Manager
11.2023 - Current
Job overview
- Presented sales pitches and demonstrations to clients, upper management, and junior sales associates.
- Built strong relationships with business representatives, working closely to identify needs and align them with available solutions.
- Provided comprehensive support in sales, technical, and business areas for key accounts.
- Mentored junior account management professionals, fostering skill development and driving revenue growth.
- Sold new products and services while developing new accounts to maximize revenue potential.
- Stayed updated on company offerings and industry trends to maintain competitive advantage.
- Set and achieved sales goals as defined by the company.
- Engaged with customers to identify needs, tailor solutions, and close sales.
- Created marketing materials and managed social media posts to generate leads and boost brand visibility.
- Streamlined internal processes and implemented operational programs to enhance efficiency.
- Managed and updated the quoting system to ensure ease of use for customers.
- Utilized HubSpot CRM for sales tracking, lead management, and marketing automation.
- Trained sales team members on product knowledge, CRM tools, and sales strategies.
- Monitored market trends and competitors to refine sales strategies and uncover new opportunities.
- Collaborated with the marketing team to develop campaigns that align with business objectives and effectively target the right audience.
- Hosted monthly strategy meetings with the Sales Director to enhance solutions and explore new sales opportunities.
Euphoria Telecom (Pty) Ltd
Sales Executive
09.2020 - 11.2023
Job overview
- I am a results-driven VoIP Sales Executive with a track record of exceeding sales targets
- I am proficient in developing sales strategies, acquiring new clients, and providing tailored VoIP solutions
- I have a strong product knowledge and excellent relationship-building skills
- I am skilled in contract negotiation, market research, and CRM utilization
- I am committed to delivering exceptional client service and contributing to revenue growth
- Identified new opportunities and customers with continuous monitoring of market and pipelines
- Met deadlines consistently, working effectively under pressure to achieve all targets
- Recaptured revenue by contacting old accounts and restoring business relationships
- Coordinated with product developers, engineers and client service representatives
- Collaborated with marketing to support promotions and enhance product relevance
- Handled incoming telephone calls and requests for information
- Offered top-notch customer support to boost loyalty and sales
- Documented sales activity and interactions in CRM system
- Conducted cold calling to present company offerings to potential customers
- Attended conferences and workshops to build professional knowledge
- Updated team regarding prospect and sales activities
- Handled stressful situations professionally and multitasked with ease
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections
- Improved sales process by delivering feedback to management
Euphoria Telecom
Sales Administrator
12.2018 - 09.2020
Job overview
- Dedicated Sales Administrator with a proven track record in providing critical support to sales teams
- Proficient in order processing, customer support, and sales reporting
- Exceptional organizational and communication skills
- Experienced in Freshdesk CRM software and adept at maintaining accurate records
- Strong team player committed to ensuring smooth sales operations and delivering excellent customer service
- Order Processing of clients or for sales executives
- Customer Support
- Database Management
- Sales Support - Loading of new deals and invoicing clients accordingly
- Sales Coordination
- Creating Quotations for clients
- Follow-Up with clients regarding quotations
- Training and Onboarding of new Sales Administrators
- CRM Software Management - Freshdesk
- General Administrative Tasks
- Promoted to Junior Sales Executive then to Senior Sales Executive
CIM Chemicals
Internal Sales Representative
01.2018 - 12.2018
Job overview
- Sourcing new clients and new sales opportunities
- Capturing and processing new orders onto SAP
- Office admin support
- Support to external sales rep - talking to clients on behalf of the reps
- Placing orders for external sales reps etc
- Assisting with stock queries and stock take
- Maintaining relations between head office and warehouse
- Accomplished multiple tasks in a fast-paced environment
- Answered customers' questions about products, prices and availability
- I have received an opportunity that allowed growth
CIM Chemicals
Warehouse Administrator
08.2017 - 12.2017
Job overview
- Capturing stock once it arrives at the warehouse into SAP
- Office admin support
- Assisting with stock queries and stock take
- Maintaining relations between head office and warehouse
- Established operational procedures to verify incoming and outgoing shipments
- Produced regular stock and inventory management updates and reports
- Conducted daily shipping audits, verifying documentation and correct handling to reduce losses
- Promoted to Internal Sales Representative
Cassey's Auto Benoni (PTY) Ltd (Supergroup)
Junior Internal Sales Administrator
07.2016 - 03.2017
Job overview
- Received leads from head office and distributed them to the sales team
- Maintained the leads database and sourced new ways to distribute them
- Followed up with the sales team and clients to ensure that the lead was handled correctly
- Kept sales floor organized and orderly, frequently verifying pricing, promotional signage and product availability
- I left due to an offer I received to work in the UK but failed to get a work Visa
Equipage Insurance Brokers (PTY) Ltd
Internal Insurance Consultant
07.2013 - 06.2016
Job overview
- Cross-checked and met policy requirements to fast-track request processing
- Networked at events and dinners to obtain new clients
- Set up clients with new policies, calculated premiums and established payment methods
- Sought information from clients for claim processing
- Contacted policyholders and modified plans to reflect changing requirements and preferences
- Helped clients obtain funds via completed and filed policy claims
- Getting new clients and managing existing clients by contacting them every month when their policy is up for renewal
- Responsible for handling the claims when claims manager is away
- I left as I was offered an opportunity to gain experience outside of the equine industry
Bambi Stables CC
Horse Riding Instructor
01.2012 - 06.2015
Job overview
- Provided equestrian training to children and adults
- I left because I sold my horse
Equipage Insurance Brokers (PTY) Ltd
Finance Administrator
07.2013 - 07.2014
Job overview
- Responsible for debtors
- Handled company marketing
- Responsible for keeping the database up to date
- Loading new clients and updating existing clients
- Responsible for administrative duties in the office such as sending invoices to the clients as well as their policies
- Filing all documentation
- Balancing the Debit orders at the end of each month
- Being admin support for the other sales executive's
Education
Hoerskool DinamikaAlberton, South Africa
High School Diploma
12.2012
Skills
- Strategic planning & business development
- Sales follow-up & lead prospecting
- Customer needs assessments
- Upselling & cross-selling strategies
- Market research & contract negotiation
- CRM Software (Freshdesk - Intermediate, Pipedrive - Advanced, HubSpot - Advanced, Zoho - Intermediate)
- Microsoft Office (Word - Advanced, Excel - Intermediate, PowerPoint - Intermediate)
- Google Workspace - Advanced
- Social media management & content creation
- Marketing automation & email campaigns
- Work planning & attention to detail
- Effective communication & relationship-building
- Goals and performance
- Excellent negotiation skills
- Cold calling
- Digital marketing
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Senior Account Manager
United Business Solution
11.2023 - Current
Sales Executive
Euphoria Telecom (Pty) Ltd
09.2020 - 11.2023
Sales Administrator
Euphoria Telecom
12.2018 - 09.2020
Internal Sales Representative
CIM Chemicals
01.2018 - 12.2018
Warehouse Administrator
CIM Chemicals
08.2017 - 12.2017
Junior Internal Sales Administrator
Cassey's Auto Benoni (PTY) Ltd (Supergroup)
07.2016 - 03.2017
Internal Insurance Consultant
Equipage Insurance Brokers (PTY) Ltd
07.2013 - 06.2016
Finance Administrator
Equipage Insurance Brokers (PTY) Ltd
07.2013 - 07.2014
Horse Riding Instructor
Bambi Stables CC
01.2012 - 06.2015
Hoerskool Dinamika
High School Diploma
Hobbies
My hobbies include horse riding, painting, and reading. I also enjoy expanding my knowledge through books and taking Udemy courses to enhance my skills.
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