Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nape Mangoale

Technical Support Analyst
Kempton Park

Summary

Skilled team player with strong background in Web Application environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good Research abilities.

Overview

5
5
years of professional experience

Work History

Technical Test Analyst

Sterling Pharmaceuticals
11.2023 - Current
  • Reviewed all test cases and test scripts for quality and identified additional areas to review.
  • Reduced production issues by implementing rigorous regression testing before each release.
  • Optimized test cases to maximize success of manual software testing.
  • Facilitated quick issue resolution through clear defect reporting, providing precise steps to reproduce along with relevant screenshots or logs when needed.
  • Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes. Provide support to business users and investigate data discrepancies and application errors, and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise
  • Coordinate with teams and resolve all complex application and system issues
  • Administer and resolve member issues, provide updates and perform root cause analysis
  • Plan, execute and implement configuration changes to ensure all applications are functioning optimally
  • Supervise all alerts related to application and system procedures and provide services proactively
  • Perform root cause assessment and debug all issues on server domain, and availability of applications
  • Provide Level 3 support for the applications and products
  • Prepare appropriate documentation of all known issues and workarounds
  • Daily monitoring and maintenance activities
  • Attending to issue tickets and resolving them, providing feedback to the reporter
  • Assist in the day-to-day operations to keep products and systems up and running
  • Participate in regular meetings to discuss, feedback and advise on current issues
  • Knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management
  • Escalation Level Production Support duties
  • Databases Queries (SQL), ETL,
  • Atlassian tool suite (Jira, Confluence)
  • Set up and controlled user access levels across databases to protect important data.
  • Reduced software bugs by conducting thorough unit testing and debugging, ensuring a smooth user experience.
  • Reviewed all test cases and test scripts for quality and identified additional areas to review

TECHNICAL SPECIALIST I

LexisNexis
10.2022 - 11.2023
  • Troubleshoots and diagnoses a broad range of scientific instrumentation and equipment
  • Investigate, fix, test and migrate system bugs' fixes through the prescribed change management procedures
  • Providing technical assistance, instruction, and consultation for the resolution of problems
  • Investigating exceptions (data duplication, incorrect data, and incomplete data
  • Advises on product design
  • Providing customer support for programs and applications
  • Learning about new products and technologies.

JUNIOR .NET DEVELOPER (C# DEVELOPER / TECHNICAL CONSULTANT)

Sword-SA
11.2019 - 10.2022
  • Conducted informational sessions to train personnel on use of software, hardware and systems
  • Monitored daily performance of existing computer systems
  • Collaborate with internal teams to produce software design and architecture
  • Test and deploy applications and systems
  • Revise, update, refactor and debug code
  • Improve existing software
  • Develop documentation throughout the software development life cycle (SDLC)
  • Serve as an expert on applications and provide technical support.
  • Debugged complex software issues, leading to a more stable product release.
  • Collaborated with cross-functional teams to ensure seamless integration of new features.
  • Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
  • Worked closely with clients to gather requirements and translate them into technical specifications for implementation.

LEARNERSHIP (SOFTWARE DEVELOPER)

Amoctec
07.2019 - 10.2019
  • Supporting of System Hardware and software
  • Troubleshooting technical issues
  • Resolving network issues
  • Installing and configuring hardware and software
  • Speaking to customers to quickly get to the root of their problems.

Education

NATIONAL DIPLOMA - COMPUTER SCIENCE

Tshwane University Of Technology

Skills

Familiar Programming languages: C#, NET, NET core, CSS, jQuery, HTML5/CSS3, angular js, Javascript, C (EMBACDERO)

Time Management

Technical support expertise

IT Troubleshooting

Familiar with: Azure Web Apps, Azure DevOps, Azure Analytics, RESTful web API's, AZURE AD, Windows Server(2012,2016,2019,2022), Dynatrace(Database monitoring), Citrix, Forticlient, IIS, AI Machine Learning, Chatbots, Sharepoint,

Databases: MYSQL, PLSQL, Oracle

Familiar Programming languages: C#, NET, NET core, CSS, jQuery, HTML5/CSS3, angular js, Javascript, C (EMBARCADERO)

Defect tracking

Functional Testing

End-to-End Testing

Software development life cycle

User Acceptance Testing

Application Development Methodology

Languages

English, Fluent
Spedi, Fluent

Timeline

Technical Test Analyst

Sterling Pharmaceuticals
11.2023 - Current

TECHNICAL SPECIALIST I

LexisNexis
10.2022 - 11.2023

JUNIOR .NET DEVELOPER (C# DEVELOPER / TECHNICAL CONSULTANT)

Sword-SA
11.2019 - 10.2022

LEARNERSHIP (SOFTWARE DEVELOPER)

Amoctec
07.2019 - 10.2019

NATIONAL DIPLOMA - COMPUTER SCIENCE

Tshwane University Of Technology

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Nape MangoaleTechnical Support Analyst