Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Core Values
Languages
References
Timeline
Generic
Naomi O'Reilly

Naomi O'Reilly

Cambridge West

Summary

As an orientated and highly motivated individual who can provide a high level of administrative support to enable the smooth running of a busy working environment. I am a proactive office administrator always eager to lend a helping hand ensuring that all runs efficiently, professionally and safely. As a quick and keen learner who is always ready to make the most of my opportunities that arise hoping that I can join a growing and successful company. I am knowledgeable in providing friendly yet thorough service to all clients, family as well as fellow professionals. Having sound ability to network with public organizations and businesses to create successful partnerships by adapting to handling confidential and sensitive information. Skilled in providing friendly, informative customer interactions and administration duties, including handling sensitive paperwork and preparing meeting rooms. I'm keen to put my skills in organization and diplomacy to work in any administrative role. Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.

Overview

8
8
years of professional experience

Work History

Booking Clerk / PSE Agent

Thekwini Toyota
Kokstad
01.2020 - 01.2022
  • "Face of Service Department" Meet & Greet
  • Directing clients to Customer lounges / seating areas - Arranging transport for clients to drop off & pick up points
  • PSE Agent - Calling clients daily to determine service/sales experiences
  • Booking Clerk - Booking clients onto Toyota system
  • Department filing - Done daily (service plans, cash & fleet job cards)
  • T81 - GIS & COD - Ensuring that all is up to date on a daily basis for department - knocking off of cash on COD
  • Processing of manual orders
  • PC of sublet orders to outside suppliers
  • Attending to Client Complaints
  • Assisting Service Advisors - Booking in client vehicles to go into workshop (manual & tablet experience)
  • Preparing of Cheque requisitions for suppliers who need payments
  • Handling of Client Courtesy list - Ensuring that farmers receive courtesy vehicles on desired dates
  • Reception Experience - Answering of telephone, transferring of calls, directing clients, handling of demo keys
  • In charge of workshop drivers - ensuring that drivers are attending to clients on various needs
  • 2IC to Service Manager
  • Cash up experience - Clients paying for parts - services - deposits
  • Sending emails on a daily - Fleet Companies, Suppliers, In House
  • Well versed on Toyota & Kerridge
  • Building a trusted working environment with farmers, clients and staff members
  • Ensuring that respect is given at all times
  • Going the extra mile and ensuring that I give my best at all times to gain client smiles

Administrative Assistant

Senza Yonke Plumbing & Maintenance
Kokstad
04.2017 - 09.2019
  • All administrative duties & PA to Director
  • Dealing with debtors & creditors
  • Following up with suppliers
  • Processing of wages

Front Desk Receptionist

Dr NN Myeni
Port Shepstone
01.2015 - 11.2016
  • Providing administrative support to all patients, doctors and hospitals
  • Greeting patients and visitors
  • Checking all patients in providing directions within the establishment
  • Answering phones, scheduling appointments, directing calls to relevant depts
  • Providing assistance to all patients when necessary
  • Maintaining patient records
  • Processing payments to medical aids

Admin Assistant & PA

Kokstad Primary School
Kokstad
01.2014 - 11.2016
  • Providing administrative support to education facilitators, parents and learners
  • Maintained strict confidentiality regarding sensitive queries and personal matters
  • Served as a
  • Key player
  • For all admin duties
  • Principal - processing correspondences as directed by the principal (phoning of parents, emailing, typing of letters, updating school messenger, etc.)
  • Registration - Coordinating annual registration procedures materials and performing appropriate record keeping on SASAMS and school databases
  • Office files - Organizing, updating and maintaining files all files as necessary
  • Student files - Maintaining, updating and organizing files such as academic, health, cumulative progress as well as testing records
  • Staff - preparing of staff lists, class attendance registers, correspondences such as PowerPoint presentations, letters, emailing, photocopying, faxing etc
  • Sales - assisting with uniform sales, returns and order purchasing for both parents and learners
  • Re-strutted & improved office areas to make it work and look better
  • Increased and provided loyalty to parents
  • Communicated positively to parent queries and complaints

Education

Certificate - Business Computing

Varsity College
Westville, Durban
04.2008

Senior Certificate -

Mount Currie Senior Secondary
Kokstad, KZN
12.2006

Skills

  • Microsoft Office Suite
  • Administrative Support
  • Customer service
  • Record maintaining
  • Team Building
  • Customer experience
  • Telephone reception
  • Phone and email etiquette
  • Toyota system booking
  • Data entry
  • Customer relationship management
  • Administrative support
  • Attention to detail
  • Team collaboration
  • Payment processing
  • Upselling strategies
  • Teamwork

References

  • Mr. BJ Marnce, 072 603 6373
  • Mr. QM Beeton, 076 432 8280
  • Mr. EL Harper, 073 189 9142

Languages

Very Good, Good, Good, Good

Personal Information

  • Date of Birth: 09/12/86
  • Nationality: South African
  • Marital Status: Single

Core Values

  • Strong work ethic
  • Professionalism
  • Dependability
  • Responsibility
  • Optimism
  • Adaptability
  • Integrity

Languages

English
First Language
Afrikaans
Upper Intermediate (B2)
B2
Xhosa
Intermediate (B1)
B1

References

References available upon request.

Timeline

Booking Clerk / PSE Agent

Thekwini Toyota
01.2020 - 01.2022

Administrative Assistant

Senza Yonke Plumbing & Maintenance
04.2017 - 09.2019

Front Desk Receptionist

Dr NN Myeni
01.2015 - 11.2016

Admin Assistant & PA

Kokstad Primary School
01.2014 - 11.2016

Certificate - Business Computing

Varsity College

Senior Certificate -

Mount Currie Senior Secondary
Naomi O'Reilly