QuickBooks, Xero, Microsoft Office, Google Work suite, Canva, Social Media
Naomi Nomvelo Shoko
Pretoria,GP
Summary
Proven Business Administrator with a track record of driving continuous improvement and fostering team development at Good News For Life Care Agency. Skilled in financial reporting and effective communication, adept at managing multiple projects to enhance operational efficiency and stakeholder satisfaction. Achieved significant advancements in marketing strategy and gap analysis, demonstrating a keen eye for detail and conflict resolution abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Administrator
Good News For Life Care Agency
Cape Town, South Africa
2023.01 - 2024.06
- Coordinated travel arrangements for staff members.
- Oversaw HR training, coaching, mentoring and staff retention.
- Fostered strong rapport with clients and stakeholders through consistent follow-up and communication.
- Developed strong relationships with clients ensuring timely communication and issue resolution.
- Enhanced financial reporting accuracy through meticulous attention to detail and thorough review of accounting records.
- Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
- Created comprehensive reports on business performance, presenting findings to senior management for strategic decisionmaking.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- Managed a team of administrative professionals, providing guidance and support to ensure successful completion of daily tasks.
- Represented company at conferences and seminars to boost outreach.
- Translated business priorities into implementable actions.
- Oversaw employee onboarding processes, ensuring seamless integration into the company culture from day one.
- Processed employee expense reports quickly to prevent delays in payouts.
- Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience.
- Drove specification, scheduling, status and review processes.
- Conducted market research to identify industry trends and competitor strategies, informing business decisions accordingly.
- Executed training programs.
- Served as executive staff liaison to several committees.
- Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses.
- Prepared operational and salary budgets.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Spearheaded marketing initiatives.
- Developed monthly reports.
Executive Assistant
Labourwise Human Resources
Cape Town, South Africa
2018.11 - 2022.11
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Used advanced software to prepare documents, reports, and presentations.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Improved office efficiency by implementing new filing systems and document management processes.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Facilitated training and onboarding for incoming office staff.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Bookkeeping Administrative Assistant
Bare Foot Breaks
Cape Town, South Africa
2016.09 - 2018.10
- Developed customized financial reports tailored to meet specific needs of various stakeholders within the organization.
- Assisted with budget preparation and monitoring, providing valuable input to decisionmakers.
- Conducted periodic internal audits to identify potential areas of improvement within the bookkeeping process.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Provided timely financial data to assist managers in making informed decisions about business strategy and operations.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Increased profitability through careful expense tracking and analysis of cost-saving opportunities.
- Collaborated with accounting team members on special projects, contributing valuable insights to achieve desired outcomes.
- Facilitated effective communication between finance department staff members through clear documentation practices and regular updates on progress toward goals.
- Reduced discrepancies in financial statements by conducting thorough reconciliations on a regular basis.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
- Supported company growth by implementing scalable bookkeeping procedures for future expansion.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Coordinated with external auditors to resolve discrepancies.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
Voluntary Assistant
The Message Trust
Cape Town, South Africa
2015.08 - 2016.08
- Contributed to the development of program materials, leading to more effective communication with stakeholders.
- Facilitated collaboration among volunteers by fostering a supportive environment and open lines of communication.
- Evaluated program success through data analysis, identifying areas for improvement or growth opportunities.
- Managed inventory of supplies necessary for successful operations, ensuring cost-effective procurement practices were followed.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Worked closely with management to provide effective assistance for specific aspects of organisational operations.
- Proofread and edited documents for accuracy and grammar.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Personal Assistant
Equity Works
Cape Town, South Africa
2007.07 - 2015.09
- Accomplished project deadlines by assisting with task completion whenever required.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Served as point of contact between clients and managerial staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained appropriate filing of personal and professional documentation.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
Human Resources Consultant
BeB Management Consultants
Harare, Zimbabwe
2003.01 - 2006.12
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Liaised between multiple business divisions to improve communications.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Led conflict resolution efforts between employees, fostering improved working relationships among staff members.
- Advised senior leadership on best practices for managing organizational change while minimizing disruption to employees'' daily operations.
- Streamlined recruitment processes for faster and more efficient hiring of top talent.
- Collaborated with department heads to identify staffing needs and develop appropriate workforce planning strategies.
- Ensured compliance with all relevant employment laws and regulations through proactive policy development and rigorous internal audits.
- Wrote, developed and delivered successful presentations and facilitated training to individuals and groups.
- Assessed client feedback and delivered information to management for corrective action.
- Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
- Conducted thorough job analyses to create clear and concise job descriptions, facilitating improved candidate selection.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Completed human resource operational requirements by scheduling and assigning employees.
Education
Bachelor of Science - Psychology
University of Zimbabwe
08.2002
Skills
- Marketing strategy
- Gap analysis
- Project Oversight
- Driving continuous improvement
- Financial Reporting
- Team Development
- Eye for detail
- Digital banking products and services
- Conflict Resolution
- Long-term business planning
- Effective Communication
- Managing multiple projects
- Training documents
Certification
Quickbooks Online
Quickbooks Desktop
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Advanced (C1)
Xhosa
Upper intermediate (B2)
REFERENCES
Available upon request
Timeline
Business Administrator
Good News For Life Care Agency
2023.01 - 2024.06
Executive Assistant
Labourwise Human Resources
2018.11 - 2022.11
Bookkeeping Administrative Assistant
Bare Foot Breaks
2016.09 - 2018.10
Voluntary Assistant
The Message Trust
2015.08 - 2016.08
Personal Assistant
Equity Works
2007.07 - 2015.09
Human Resources Consultant
BeB Management Consultants
2003.01 - 2006.12
Bachelor of Science - Psychology
University of Zimbabwe
Quickbooks Online
Quickbooks Desktop
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