Adept at enhancing guest experiences, I excelled as a Hotel Front Desk Receptionist at Radisson Hotel and Convention Center ORT, where my problem-solving skills and cash handling prowess significantly increased repeat guest rates. Known for exceptional teamwork and customer service, I consistently resolved complaints, boosting satisfaction and hotel prestige.
Hi, I’m
Naomi Dimakatso Ndhlovu
Hotel Receptionist
Kempton Pak,Gauteng
Summary
Overview
2
years of professional experience
Work History
Radisson Hotel and Convention Center ORTBedell
Hotel Front Desk Receptionist
01.2023 - Current
Job overview
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Radisson Hotel ortBredell, Gauteng
Hotel Housekeeper
05.2022 - 01.2023
Job overview
Education
Jão José Beira
Grade 10
12.2010
University Overview
Skills
Cash Handling
Languages
English
Upper intermediate (B2)
Portuguese
Advanced (C1)
Setswana
Advanced (C1)
Zulu
Intermediate (B1)
Spanish
Elementary (A2)
Interests
Sports and cooking
Timeline
Hotel Front Desk Receptionist
Radisson Hotel and Convention Center ORT
01.2023 - Current
Hotel Housekeeper
Radisson Hotel ort
05.2022 - 01.2023
Jão José
Grade 10
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