Microsoft Office
Naomi Rossouw
Telemarketer
Johannesburg
Summary
I am a hardworking and enthusiastic job seeker with strong organizational skills, looking for an entry-level Virtual Assistant position. My ultimate goal is to assist individuals and businesses in achieving their objectives efficiently and effectively. I maintain a positive attitude and approach every task with dedication, completing it to the best of my ability. I am a team player with excellent communication skills, attention to detail, and a fast learner. I would love to secure a full-time position that will allow me to learn new skills and enhance my existing ones. I possess Complete Virtual Assistant Certification (TypeWhizz) and Working as a Virtual Assistant (Alison).
Overview
3
3
Certificates
2
2
Languages
5
5
years of post-secondary education
Work History
Telemarketer
UDM International (Pty) Ltd.
Hyde Park, Sandton, Gauteng
10.2023 - 11.2023
- Managed over 150 calls daily while maintaining professionalism and efficiency.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Recorded and updated customer information in online systems.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Developed extensive knowledge of products and services to better assist customers.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
Retail Shop Assistant
Galaxy Mobile (East Rand Traders Square Market)
Bardene, Boksburg, Gauteng
07.2023 - 10.2023
- Contributed to positive team atmosphere through effective communication and support of fellow associates.
- Handled cash transactions accurately and efficiently at point of sale, minimizing errors and discrepancies.
- Greeted customers entering store and offered assistance with requirements.
- Assisted over 20 customers per day in finding items and explaining benefits and services to increase sales and satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Remained calm and composed in tense situations involving angry or upset customers.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
Kitchen Helper
Lavender Post Garden Centre
Rynfield, Benoni, Gauteng
06.2023 - 07.2023
- Cleaned and maintained work areas, equipment and utensils.
- Assisted in setting up and breaking down kitchen stations.
- Learned other teammates' work tasks to train as backup.
- Transported food items from storage areas to kitchen for prepping.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Plated and presented, more than 4 plates of food each time, following chef requirements.
- Contributed to positive working atmosphere through excellent communication skills and collaboration with team members across all shifts.
Education
High School Diploma -
Bergvliet High School
Firgrove Way, Bergvliet, Cape Town 01.2017 - 12.2021
Skills
Computer Proficiency and Microsoft Office
Customer Assistance
Adaptability and Dependability
Phone Etiquette
Scripted calls
Outbound Calling
Sales Pitches
Teamwork and Collaboration
Friendly and Helpful
Strong Communication and Interpersonal Skills
Negotiation and Persuasion
Script Reading
Certification
Virtual Assistant Certification, TypeWhizz
Timeline
Working as a Virtual Assistant, Alison
04-2024
Learner's License
03-2024
Virtual Assistant Certification, TypeWhizz
02-2024
Telemarketer
UDM International (Pty) Ltd.
10.2023 - 11.2023
Retail Shop Assistant
Galaxy Mobile (East Rand Traders Square Market)
07.2023 - 10.2023
Kitchen Helper
Lavender Post Garden Centre
06.2023 - 07.2023
High School Diploma -
Bergvliet High School
01.2017 - 12.2021
Websites
Accomplishments
- Achieved landing my first sale in my first week of recruitment.
- Achieved positive customer feedback through effectively assisting customers and engaging in friendly conversation.
- Achieved equipment handling by using a Protective Film Cutter with accuracy and efficiency.
- Collaborated with team of 10 in the development of serving a catering event.
- Acquired basic barista skills that involve using a coffee machine.
Quote
You cannot heal in the same environment that made you sick.
Anonymous
Software
Word
PowerPoint
Excel
Outlook
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkInternshipLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementHealthcare benefitsFlexible work hoursWork from home optionWork-life balanceTeam Building / Company RetreatsPaid sick leaveInterests
Music
Writing
Travel
Reading
Baking
Video Games