Naomi Perrins
Scheduling Coordinator/Personal Assistant- Remote
Cape Town
Summary
Highly organized and results-driven Scheduling Coordinator with a proven track record of meeting SLA requirements and keeping projects on schedule, even under tight timelines and high workloads. Expertise in coordinating and optimizing daily schedules for in-house technicians, electricians, and contractors enables teams to complete multiple jobs daily while effectively managing routine tasks and SLA call-outs. Extensive experience in end-to-end project coordination, incident management, service desk oversight, and operational control across multiple regions contributes to improved workflow efficiencies and seamless office operations. Demonstrated ability in inventory and stock level management ensures zero stock losses, guaranteeing that all jobs are fully resourced and completed on time while maintaining high levels of customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
PA to MD/ Operations and Scheduling Coordinator
SB Power (PTY) Ltd
03.2023 - 11.2025
- Overseeing daily operational activities to ensure smooth workflow and timely completion of tasks.
- Implementing strategies to enhance productivity and reduce operational costs.
- Coordinating with various departments to streamline processes and improve service delivery.
- Monitoring performance metrics to identify areas for improvement and optimize resources.
- Operations management, focusing on process efficiency and operational effectiveness.
- Monitored schedules of 10 contractors nationally, ensuring all information relating to jobs are added and modified on Google Sheets.
- Follow ups to ensure work is on schedule and to solve any issues before it becomes a problem for the customer.
- Open, track and close services on in-house CRM and SLA customers' platform, ensuring every job is fully documented before closing.
- Coordinate with vendors and external contractors to schedule installations and services.
- General office administration which included purchasing stock, processing orders, invoicing, reconciling accounts, inventory control and working with external accountants to ensure all documentation is up to date for financial year end. This included reconciling the VAT account for SARS.
Office and Admin Manager/Scheduling Co-ordinator
Powermode
07.2019 - 03.2023
- Oversaw comprehensive office management functions, including incident resolution, service desk operations and warehouse oversight across multiple regions.
- Coordinated and scheduled daily jobs, project work, and SLA obligations for a team of six technicians and two electricians
- Consistently met all SLA and service delivery requirements through proactive planning and workload balancing.
- Maintained accurate project timelines and ensured all projects remained on schedule, even during high pressure periods and tight deadlines.
- Managed installation timeline for a large national retail store and completed installations for 165 stores in one year exceeding customer expectations- this led to securing the next phase of the project which included approximately 140 new stores and 150 upgrades, all completed on or before the deadline.
- Implemented efficient scheduling workflows that improved response times and technician utilisation.
- Communicated daily priorities, job updates, and project progress to technicians and electricians, management and clients.
- Resolved scheduling conflicts quickly and effectively to minimise downtime and ensure uninterrupted downtime.
Administrative Office Manager
Landmark Computers
04.2012 - 08.2018
- Managed inventory, including ordering and maintaining stock levels for stationery, packing materials and stock.
- Updated the company website on a daily basis by adding at least 5 new products and deleted obsolete products to reflect current offerings and information.
- Handled financial records to ensure accounts were accurate and up to date.
- Negotiated with distributors to secure competitive pricing and stay informed on technological advancements.
- Provided customer support through sales assistance and advice via telephone and online chat.
- Oversaw the daily operations of the office, ensuring efficiency in various administrative tasks and customer service.
Sales Consultant
Channel Data
03.2009 - 01.2011
- Promoted and sold UPS systems and Internet security appliances to the Reseller channel and Corporate sector.
- Executed marketing initiatives in alignment with management directives, adhering to set budgets and sales objectives.
- Achieved targeted sales goals through effective outreach and relationship management within the Reseller community.
- Focused on sales and marketing of UPS systems and Internet security solutions for both Reseller and Corporate clients.
- Managed approximately 20-30 incoming calls, emails and quotations on a daily basis.
Channel Representative
Vertex-Kapele (Intel Corporation)
05.2005 - 05.2008
- Built and maintained strong relationships with key channel partners to drive sales growth and market presence.
- Supported and executed partner marketing initiatives, helping 16 resellers and 2 distributors achieve their sales and performance targets.
- Assisted with planning and preparation for Intel’s annual national channel events, including coordination of presentations, product showcases, and partner engagement activities. Participated actively in three channel events, by presenting our new product roadmap to between 150 and 400 Resellers.
- Collaborated with internal teams to communicate new technology launches, product updates, and quarterly strategies to the channel network.
- In the role of Channel Representative, responsibilities centered around sales and marketing Intel Corporation's' CPU and motherboard product range.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Contributed to team sales goals by upselling products and services to customers.
- Maintained up-to-date knowledge of product and service changes.
Education
Senior Certificate - English First Language, Mathematics, History, Business Economics, Accounting, Biology
Bethelsdorp Senior Secondary School
Port Elizabeth01.1988
Skills
- Financial Record Keeping
- Scheduling
- Performance Monitoring
- Process Improvement
- Customer Service
- Office Management
- Teamwork and collaboration
- Strong work ethic
- Time management skills
- Project tracking
- Attention to detail
Certification
- TEFL - 120 Hour course - In Progress - January 2026
- Time Management Fundamentals - LinkedIn November 2025
- Operations Strategy for Business - LinkedIn November 2025
- Operations Management Foundations- LinkedIn November 2025
- Introduction to Google Sheets - LinkedIn November 2025
- Google Sheets Advanced Topics - LinkedIn November 2025
- Google Docs Essential Training - LinkedIn November 2025
- Health and Safety Representative - CBM October 2022
- Dealing with Difficult People - CBM February 2022
- Practical Business Report Writing - CBM November 2021
- Time Management to Maximise Productivity - CBM October 2021
- Business Fundamentals - Intel Corporation June 2005
- Intel Sales Training - Intel Corporation August 2005
- Cisco Sales Associate - Westcon March 2001
- 3Com 3Star Networking - 3COM March 2002
Languages
English Native Speaker
Afrikaans Good
Timeline
PA to MD/ Operations and Scheduling Coordinator
SB Power (PTY) Ltd
03.2023 - 11.2025
Office and Admin Manager/Scheduling Co-ordinator
Powermode
07.2019 - 03.2023
Administrative Office Manager
Landmark Computers
04.2012 - 08.2018
Sales Consultant
Channel Data
03.2009 - 01.2011
Channel Representative
Vertex-Kapele (Intel Corporation)
05.2005 - 05.2008
Senior Certificate - English First Language, Mathematics, History, Business Economics, Accounting, Biology
Bethelsdorp Senior Secondary School
References
- Joan, Janjies, +27 464 2399, UPS Warehouse
- Gavin, Brooker, +27 83 560 8005, The Lamphouse
- Riaan, Kriel, +27 82 447 4226, Self Employed