Naomi Kibala
Administration Assistant/ Réception/ Switchboard Operator
Cape Town
Summary
Administration and Customer Service is fundamental to a company, and I relish the opportunity to play such a crucial role. I am an exceptional team player and always put my best foot forward in everything I do. My moto: Consider the next person more important than myself, and treat others the way I want to be treated. These are my golden rules to always achieve the best results in my work execution and help my loyalty to those around me in order to produce an excellent workforce.
Overview
22
22
years of professional experience
Work History
Administration Support/ Réception/ Switchboard
Cerpio Sarl
Ngaliema
03.2013 - 06.2023
- Received and welcomed clients and Guest
- ·Provided Administration Support to Personal Assistant
- Kept physical files and records organized for easy updating and retrieval.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Provided administrative support during periods of employee absences ensuring seamless continuation daily operations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Cabin Crew
SOUTH AFRICAN EXPRESS AIRLINES (SAX)/ OR Tambo International Airport
Kempton Park
04.2010 - 05.2011
- Served as a dedicated Flight Attendant for both SAX and Congo Express Airlines
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Addressed passengers' concerns about delayed and canceled flights and resolved issue through
- Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Cleaned and serviced aircraft interiors including cabin, galleys and lavatories.
- Stocked cabin with all necessary supplies, including safety guides, airsick bags and cleaning products after every flight.
Cabin Crew
CONGO EXPRESS AIRLINES
Gombe
10.2009 - 03.2010
- Served as a dedicated Flight Attendant for both SAX and Congo Express Airlines
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Promoted safety, comfort and welfare of passengers
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Addressed passengers' concerns about delayed and canceled flights and resolved issue through
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Secretary/ Records Clerk
CAPE TOWN CHILD WELFARE SOCEITY- DIRECT SERVICES/LOTUS RIVER/OTTERY REGION
Cape Town
02.2008 - 07.2009
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Basic office duties, Screening all telephonic queries,
- Purchase of equipment, Stationary supplies
- Distribution of information to all team members,
- Assisting Manager with collation of Monthly Reports
- Completed accurate documents, reports and invoices.
- Collating Monthly, Quarterly and Annual Statistics.
- Typing of Children Court Inquiries.
- Opening Court Enquiries and Liaising with Children’s court
- Drafting documents and letters.
- Providing all Office Staff with Supported documents and Administration support
- Assisting with securing Placements for Abandoned/ Neglected children.
- Controlling office Petty cash.
- Responsible for Record Keeping and
- Opening and Closing of Files
- Transferring Cases to Allocated Regions
- Other general office duties; Faxing, Copying Emails, Scribing all meetings/ handovers
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Drafted agendas, recorded minutes and created documents for meetings.
Base Station/ Radio Control Centre
CAPE TOWN CHILD WELFARE – ATHLONE/THORNTON REGION
Cape Town
10.2007 - 01.2008
- ·Radio Control, Monitoring and controlling fleet,
- Report writing, Liaising with other Organization such as Protocol and SAPS,
- Resolved emergencies, logistical problems, improved operations and provided exceptional support to Field workers
- Supervising Interns
- After hours support to Head Office
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Receptionist/ Switchboard Operator
CAPE TOWN CHILD WELFARE SOCEITY- GATESVILLE Head Office/ Administration Department
Cape Town
04.2006 - 09.2007
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance, and direct visitors to designated personnel within the organization
- Answered and directed incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel, routing to best-qualified department.
- Collected, sorted, and sent outbound mail and packages .Routed incoming mail and messages to relevant personnel without delay.
- Provide preliminary information regarding the organizations services and redirected clients to respective offices in their regions.
- Take messages from callers in cases of unavailability of recipients and ensure that they are relayed to them as soon as possible
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept reception area clean and neat to give visitors positive first impression.
Secretary
A's AUTO BMW SPARES aND REPAIRS
Cape Town
02.2003 - 10.2005
- General Office Administration duties, Screening all Incoming clients
- Handling All incoming Calls, Booking cars for Repairs, Ordering of Parts, and
- Communicated with suppliers via phone to confirm deliveries.
- Communicated with customers via phone and to respond to inquiries.
- Other General Office duties. Invoicing, Faxing, and Copying
BSP Clerk (Accounting Agent) and Reception Duti
CLASSIQUE TRAVEL (South African Airways City Centre)
Cape Town
03.2001 - 11.2001
- Billing and Settlement for Airline/ Agency
- Settling Accounts and Payments for Respective Airline Companies
- Handling Client Queries and Transferring Calls to Respective Agents
- Increased customer satisfaction by resolving issues.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Certificate Of Completion - Basic Computer Course
Cursa Online Skills Training Course
Online Short Courses 02.2024 - 03.2024
Certificate Of Completion - Hospitality Management
Cursa Online Skills Training Courses
Online Short Courses 02.2024 - 03.2024
Certificate Of Completion - Customer Service
Cursa Online Skills Training Course
Online Short Courses 02.2024 - 03.2024
High School Diploma -
Ned Doman Secondary School
Cape Town/ South AfricaMs Word Perfect - Computer Training
ALWURUUD COMPUTER TRAINING CENTRE
Landsdowne: Cape Town/ RSABilling And Settlement Plan Procedures/ Airl - Travel And Tourism
DAMELIN
Darling Street/ Cape Town CBD/ RSAExcel - Computer And Information
PST: SOFTWARE TRAINING
Montrose Place/ Bellville, Cape Town, RSA 06.2007 - 07.2007
Air Cabin Crew Licence - Air Operations
South African Civil Aviation Authority
Midrand/South Africa 10.2009 - 12.2009
Skills
Work order administration
Meeting minute taking
Customer Service
Multiple Priorities Management
Deadline Adherence
Multi-Line Phone Systems
MS Office
Interpersonal Skills
Organizational Skills
Problem-Solving
Filing and data archiving
Additional Information
References
Cerpio Manager
Mr Gil Meshack
+243 82 5839 193
Cape Town Child Welfare Director
Penelope Whitaker
021 638 3127
Timeline
Certificate Of Completion - Basic Computer Course
Cursa Online Skills Training Course
02.2024 - 03.2024
Certificate Of Completion - Hospitality Management
Cursa Online Skills Training Courses
02.2024 - 03.2024
Certificate Of Completion - Customer Service
Cursa Online Skills Training Course
02.2024 - 03.2024
Administration Support/ Réception/ Switchboard
Cerpio Sarl
03.2013 - 06.2023
Cabin Crew
SOUTH AFRICAN EXPRESS AIRLINES (SAX)/ OR Tambo International Airport
04.2010 - 05.2011
Cabin Crew
CONGO EXPRESS AIRLINES
10.2009 - 03.2010
Air Cabin Crew Licence - Air Operations
South African Civil Aviation Authority
10.2009 - 12.2009
Secretary/ Records Clerk
CAPE TOWN CHILD WELFARE SOCEITY- DIRECT SERVICES/LOTUS RIVER/OTTERY REGION
02.2008 - 07.2009
Base Station/ Radio Control Centre
CAPE TOWN CHILD WELFARE – ATHLONE/THORNTON REGION
10.2007 - 01.2008
Excel - Computer And Information
PST: SOFTWARE TRAINING
06.2007 - 07.2007
Receptionist/ Switchboard Operator
CAPE TOWN CHILD WELFARE SOCEITY- GATESVILLE Head Office/ Administration Department
04.2006 - 09.2007
Secretary
A's AUTO BMW SPARES aND REPAIRS
02.2003 - 10.2005
BSP Clerk (Accounting Agent) and Reception Duti
CLASSIQUE TRAVEL (South African Airways City Centre)
03.2001 - 11.2001
High School Diploma -
Ned Doman Secondary School
Ms Word Perfect - Computer Training
ALWURUUD COMPUTER TRAINING CENTRE
Billing And Settlement Plan Procedures/ Airl - Travel And Tourism
DAMELIN