Naomi Gibson Sanga
Dar Es Salaam
Summary
Experienced banker that brings along a working experience of more than 12 years in the Banking Industry from International, Local and Pan- African banks which includes Exim Bank Tanzania, Ecobank Tanzania and lastly Standard Chartered Bank Tanzania where I have worked from the year 2020. I have also acquired a BA Accountancy (Hons) Degree from the University of Wales, United Kingdom.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior Relationship Manager, Priority Banking
Standard Chartered Bank
04.2025 - Current
- Successfully managing client relationships to attain sales targets for assets, liabilities, and wallet share of a portfolio of around Tsh. 30 Billion.
- Contributing to expanding digital penetration to more than 90% of the portfolio to utilize the digital platforms.
- Proactively sought new opportunities by thoroughly understanding the marketing and economic environment.
- Ensuring higher Net Promoter Score by adhering to the Client Engagement tracker (CET) on a daily basis.
- Conducting regular account reviews in compliance with FCC and CDD requirements.
Relationship Manager, Priority Banking
Standard Chartered Bank
03.2020 - 03.2025
- Delivered set targets for deposits, assets, transactions, and revenue through effective client management.
- Achieved a "4" Products-Per-Client penetration to ensure retention
- Ensured proper booking of all customer transactions, including account openings, deposits, loans, revenues, and costs, to maintain and grow the existing portfolio.
- Collaborated with internal stakeholders to anticipate key issues, identify opportunities, and offer professional solutions.
- Regularly accounts reviews with accordance to FCC and CDD requirements and triggers.
SME Account Manager
Ecobank (T) Limited
04.2017 - 02.2020
- Maintained a strategic relationship between customers and the bank, ensuring long-term partnership and satisfaction.
- Developed and implemented an annually approved target market document, detailing customer segmentation, target names, products, services, revenues, and profitability.
- Tracked and maintained allocated performance records, including sales trackers, deposits, risk assets, provisions, incomes, costs, and all relevant performance indicators on a daily, weekly, monthly, quarterly, and annual basis, ensuring accurate reconciliation with Financial Control.
- Ensured maximum Non-Performing Loan (NPL) ratio of 3% of the portfolio and 1% of portfolio revenues.
Assistant Relationship Manager
Exim Bank (T) Limited
07.2014 - 03.2017
- Maintained and strengthened relationships with High Net-Worth Individuals (HNWI) in the portfolio of more than 240 clients, becoming their primary point of contact for banking needs.
- Met fee income goals through effective management of existing clients’ portfolios.
- Provided personalized banking services, including facilitating mortgages, personal loans, SME accounts, and increasing deposits.
- Utilized referrals from existing clients to open new client accounts and expand the portfolio.
Relationship Officer
Exim Bank (T) Limited
07.2013 - 06.2014
- Coordinated with branches to generate leads for product features and attract new customers.
- Undertook key initiatives to drive positive growth in product portfolios, ensuring consistent performance.
- Managed the daily operations of the MIS (Management Information System) for school fees collection accounts.
- Delivered presentations and marketing strategies related to the bank’s products to drive customer engagement and awareness.
- Oversaw all NGO and educational product offerings, ensuring effective management and growth.
- Led negotiations on interest rates and other product costs to ensure competitive and attractive offerings for clients.
Education
BA Accountancy -
University of Wales
01.2010 - 01.2013
Association of Business Executive - Certificate in Business Management
Certificate of Secondary Education - undefined
Marian Girls Secondary School
01.2005 - 01.2008
Skills
- Relationship and Portfolio Management
- Sales
- Problem-solving
- Resourcefulness
- Upselling
Certification
- Certificate in Bancassurance, IFM
- Certified Financial Educator, Bank Of Tanzania
- Ongoing- ATE Female Future Programme- Leadership and Board competence(ESAMI)
Accomplishments
- AME ( Africa and Middle East) Certificate Of Good Conduct Gold Award, Standard Chartered Bank
- 91% NPS (Net Promoter Score) December 2024
- Preferred Banking Pilot and successful Launching- Exim Bank
- Acting Value Chain Head- Ecobank Tanzania
Custom
Climate Policy Analyst in Sustainable Finance Function, Standard Chartered Bank, 01/01/24, 04/30/24, Poland (Remote), This project was to create unique opportunity of developing new ESG and Sustainability skills and knowledge by in depth research of current and new climate policy and regulations. Subject Matter Expert & Business Analyst - Records Management, Standard Chartered Bank, 01/01/23, 06/30/23, Poland & India (Remote), Regulatory driven project to support business & functions in leading and designing operationalizing of the bank’s records Management Standards by defining controls by testing Microsoft purview system.
Languages
English
Fluent
Swahili
Native
References
References available upon request.
Timeline
Senior Relationship Manager, Priority Banking
Standard Chartered Bank
04.2025 - Current
Relationship Manager, Priority Banking
Standard Chartered Bank
03.2020 - 03.2025
SME Account Manager
Ecobank (T) Limited
04.2017 - 02.2020
Assistant Relationship Manager
Exim Bank (T) Limited
07.2014 - 03.2017
Relationship Officer
Exim Bank (T) Limited
07.2013 - 06.2014
BA Accountancy -
University of Wales
01.2010 - 01.2013
Certificate of Secondary Education - undefined
Marian Girls Secondary School
01.2005 - 01.2008
Association of Business Executive - Certificate in Business Management
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