Naome Ngwarati
Administrative Assistant
Capetown,WC
Summary
Dedicated and customer-centric professional with a focus on providing exceptional service to leave a lasting impact on clients. Utilizing skills and passion for customer service, consistently striving to create memorable experiences that exceed expectations and foster loyalty.
Overview
2
2
years of professional experience
Work History
Call Representative
Khusela
01.2019 - 01.2021
- Handling inbound calls from customers regarding product inquiries
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
- Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction ratings
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills
Education
Bachelor of Commerce - Information Technology Management
Mancosa
04.2001 -
Associate of Science - • General Studies
Southern New Hampshire University
04.2001 -
Introduction to Data Science -
Cisco
01-2024
Information Systems Auditing, Control and Assurance -
Coursera
01-2023
Receptionist course -
Africa Ithemba Network
01-2021
Cambridge Advanced Level -
British Council
01-2019
Skills
Additional Information
Reference
Gavin Almazen - Operations, HR & Training Manager, Khusela
Phone: 021 762 0039 / 071 0359 9235
Timeline
Call Representative
Khusela
01.2019 - 01.2021
Bachelor of Commerce - Information Technology Management
Mancosa
04.2001 -
Associate of Science - • General Studies
Southern New Hampshire University
04.2001 -
Introduction to Data Science -
Cisco
Information Systems Auditing, Control and Assurance -
Coursera
Receptionist course -
Africa Ithemba Network
Cambridge Advanced Level -
British Council
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