Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Naome Ngwarati

Administrative Assistant
Capetown,WC

Summary

Dedicated and customer-centric professional with a focus on providing exceptional service to leave a lasting impact on clients. Utilizing skills and passion for customer service, consistently striving to create memorable experiences that exceed expectations and foster loyalty.

Overview

2
2
years of professional experience

Work History

Call Representative

Khusela
01.2019 - 01.2021
  • Handling inbound calls from customers regarding product inquiries
  • Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
  • Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction ratings
  • Participate in ongoing training and development programs to enhance product knowledge and customer service skills

Education

Bachelor of Commerce - Information Technology Management

Mancosa
04.2001 -

Associate of Science - • General Studies

Southern New Hampshire University
04.2001 -

Introduction to Data Science -

Cisco
01-2024

Information Systems Auditing, Control and Assurance -

Coursera
01-2023

Receptionist course -

Africa Ithemba Network
01-2021

Cambridge Advanced Level -

British Council
01-2019

Skills

Information Systems Auditing

IT Support & Troubleshooting

Data Entry & Management

Strong organizational and multitasking abilities

Administrative Support

Teamwork and Collaboration

Time Management

Strong Organizational and Multitasking Abilities

Project Coordination

Business Operations

Project Coordination

Business Operations

Additional Information

Reference
Gavin Almazen - Operations, HR & Training Manager, Khusela
Phone: 021 762 0039 / 071 0359 9235

Timeline

Call Representative

Khusela
01.2019 - 01.2021

Bachelor of Commerce - Information Technology Management

Mancosa
04.2001 -

Associate of Science - • General Studies

Southern New Hampshire University
04.2001 -

Introduction to Data Science -

Cisco

Information Systems Auditing, Control and Assurance -

Coursera

Receptionist course -

Africa Ithemba Network

Cambridge Advanced Level -

British Council
Naome NgwaratiAdministrative Assistant