Naome Mekgoe Serite
Human Resources Manager
Ruimsig,GP
Summary
Experienced Human Resources Manager with 20 years of HR Management experience in the Telecomms and Broadcast industries. Skilled in strategic planning, HR Development, Talent Management, Recruitment & Selection, Employee Relations, Compensation and Benefits. Currently serving as the Human Resources Service Delivery Manager for MTN Shared Services. Strong communication, planning, and organizational skills to exceed HR service delivery expectations. Proven ability to motivate teams and individuals to execute strategies effectively.
Overview
28
28
years of professional experience
2009
2009
years of post-secondary education
Work History
HR Service Delivery: Manager
MTN Shared Services Hub (Pty) Ltd
02.2015 - Current
- HR Strategy Architect
- Lead the creation of the strategy in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models and roadmaps
- Define the standards for performance across various activities and identify the parameters for measurement of performances
- Recruitment and Separations
- Design and Implement the Recruitment and Separations strategies and Policies
- Monthly and Annual reporting on staff movement
- Monitors and constantly reduces the costs of the recruitment process
- Monitors the labour legislation and implements required changes to keep the process compliant
- Manage the usage and implementation of psychometric assessments in recruitment practices
- Talent Management
- Design and Implement the Integrated Talent Management Methodology
- Design and Implement the Competency Framework
- Management and implementation of Job Rotation
- Designing of career paths and job rotations
- Knowledge of and application of Succession Management principles and processes
- Human Resources Development
- Designing and implementing Training Strategy for projects and day to day training
- Managing the needs analysis and the Workplace Skills plan
- Constituting Learning Forum
- Managing monthly and Annual Training reporting
- Management of design and delivery of classroom and e-learning training programmes for leadership development
- Designing of coaching and mentoring programs
- Designing and Implementing Graduate and Bursary schemes
- Organisational Development
- Designing and implementation of all people initiatives
- Management of job profiles and levelling
- Administration of all cultural diagnostic surveys
- Management of the Performance contracting and review processes
- Designing and implementation of all people initiatives
- Development and administration of change plan and readiness assessment
- Benefits and Compensations Management
- Monitoring of salary structures and benefits per job level
- Development of competitive packages
- Ensuring all packages and benefits are legally compliant
- Employee Relations
- Development and Implementation of the Employee Relations Strategy that is aligned with Business goals
- Advise and support all parts of the business on employee relations matters to ensure their effective management. Issues include: disciplinarians, grievances and performance issues
- Keep up to date with current ER legislation and ensure this is updated in the company's Human Resource policies
- Team Management
- Building and managing a high performing HR Operations function by providing leadership, role clarity, training and career development
- Ensure open communication channels with staff and implement change management interventions where necessary
- Providing definition of roles, responsibilities, individual goals and performance standards
- Set key performance indicators for the team and provide regular performance feedback
- Develop and implement training plan to build and develop skills within the team
- Budget Management
- Designing and deployment of HR Budget
- Vendor management
- Management of monthly spends and accruals
- Monitoring of cost centres to ensure proper costs allocation
Learning and Performance Manager: CFO and Shared Services
MTN SA (Pty) Ltd
05.2010 - 01.2015
- Designing and implementing Training Strategy for projects and day to day training
- Designing and implementation of all people initiatives
- Development and administration of change plan and readiness assessment
- Management of post change initiative and assessment of commitment curve
- Management of the Learning function to support business strategy
- Measurement of effectiveness of change and learning solutions
- Managing the needs analysis and the Workplace Skills plan
- Monthly and Annual reporting
- Skill development Facilitation and designing the framework of Learnership
- Management of design and delivery of classroom and e-learning training programmes
- Budget management
- Vendor management
- Designed and Implemented Integrated Talent Management Framework
- Designed and Implemented Culture Change programme known as SORTED
- Introduced technology in the Training environment
Training Manager: Consumer Channel
MTN SA (Pty) Ltd
02.2006 - 04.2010
- Co-development of training strategy
- Budget allocation vs. Performance
- Leadership and management of training team
- Management of design and delivery of training programmes
- Accreditation of HR skills courses
- Customer relationship development and management
- Measurement of effectiveness of training
- Monthly reporting on department activities
- Quality assurance system management.
- Recruitment of trainers and training team leads and coordinators
- Co-ordinate and facilitate OD interventions
- Provide HR customer service
- Design and implement People strategy
- Management of Contractors
- Implemented Smartphone Support Tool for MTN SP internal and external customers
- Established an advanced Data help desk
- Implemented over the air advanced data query
Training Manager: Customer Services
MTN SA (Pty) Ltd
09.2004 - 01.2006
- Co-development of training strategy
- Budget allocation vs. Performance
- Leadership and management of training team
- Management of design and delivery of training programmes
- Accreditation of HR skills courses
- Customer relationship development and management
- Measurement of effectiveness of training
- Monthly reporting on department activities
- Quality assurance system management.
- Recruitment of trainers and training team leads and coordinators
- Co-ordinate and facilitate OD interventions
- Provide HR customer service
- Design and implement People strategy
- Management of learnership programme
- Introduced Business Partnership model in CS Training
- Positioned training as a strategic partner and moved away from a reactive position to proactive one
- Championed the establishment of the nursery hubs in CS
HR Partner
MTN Sandton (Pty) Ltd
04.2004 - 08.2004
- Monitor and advise regarding Employment Equity
- Electronic Performance management
- Develop and deliver outcome based training interventions
- Facilitate and implement career development programme
- Facilitate recruitment and selection process
- Implement grievances and disciplinary procedures
- Implemented Employee Assistance Program
- Presided on disciplinary hearing
- Monitor and advise line on the use of HR approved vendors for training, teambuilding, etc.
- Co-ordinate and implement orientation programme for new staff
- Co-ordinate and facilitate OD interventions
- Provide HR customer service
- Design and implement People strategy
HR Partner
MTN Durban (Pty) Ltd
11.2001 - 03.2004
- Monitor and advice regarding Employment Equity
- Electronic Performance management
- Develop and deliver outcome based training interventions
- Facilitate and implement career development programme
- Facilitate recruitment and selection process
- Implement grievances and disciplinary procedures
- Implemented Employee Assistance Program
- Presided on disciplinary hearing
- Monitor and advise line on the use of HR approved vendors for training, teambuilding, etc.
- Co-ordinate and implement orientation programme for new staff
- Co-ordinate and facilitate OD interventions
- Provide HR customer service
- Design and implement People strategy
- Did a comparative analysis on Medical Aids schemes and made recommendation to the Remuneration manager
- Positioned HR as a strategic partner and moved away from a reactive position to proactive one
- Championed the establishment of the Brand Value Forum
HR Consultant (3 Months Contract)
Statistics South Africa
07.2001 - 10.2001
- Recruitment and Selection of Supervisors and numerators
- Develop and deliver outcome based training interventions
- Negotiate with local authorities
- Facilitate recruitment and selection process
- Implement grievances and disciplinary procedures
- Implemented Employee Assistance Program
- Presided on disciplinary hearing
- Put administration processes in place and streamlined response handling
- Coordination of local authorities to work together
HR Consultant
MultiChoice Durban (Pty) Ltd
12.2000 - 06.2001
- Monitor and advise regarding Employment Equity
- Electronic Performance management
- Develop and deliver outcome based training interventions
- Evaluation of Training and Development interventions
- Training needs analysis for the Organisation
- Designing and delivering training for MCK’S Africa
- Drawing up a skills plan
- Implementing Learnership and Training Forum
- NQF and Seta involvement
- Delivered feedback to Managers and Supervisors
- Facilitate and implement career development programme
- Facilitate recruitment and selection process
- Implement grievances and disciplinary procedures
- Implemented Employee Assistance Program
- Presided on disciplinary hearing
- Monitor and advise line on the use of HR approved vendors for training, teambuilding, etc.
- Co-ordinate and implement orientation programme for new staff
- Pioneered the implementation of change management team.
- Designed a retention strategy
- Wrote a research paper on remuneration trends
Training Specialist/HR Consultant
MultiChoice Randburg (Pty) Ltd
01.1998 - 12.2000
Billing Queries Representative
MultiChoice (Pty) Ltd
01.1997 - 12.1998
Education
MBA -
Durban Institute of Technology
Masters Diploma in Human Resources Management - undefined
Johannesburg University
BA - Psychology, English
UJ
Matriculated - Math, Physics, English, Afrikaans, Biology
Educational Program Centre
Human Resources Management
1999 Masters Diploma in Human Resources Managemen
Uiversity Of Johannesburg03-1999
Skills
Strategic HR planning
HR compliance assessments
Strategic planning
Regulatory compliance management
HR operations management
Operational management
Talent development
Workplace conflict resolution
Team leadership
Employee training
Workforce succession planning
Employee performance evaluation
Talent acquisition
Talent sourcing proficiency
Professional Relationships
- Institute for Personnel Management (IPM)
- Executive Board Council (CLC)
- American Society of Training and Development Practitioners (ASTD)
- Charted Institute of Personnel and Development (CIPD)
- Human Performance Improvement Professionals (HPIP)
Personality Skills
- Efficient and Organised
- Problem Solving Ability
- Great Communication Skills
- Multi-Tasking Ability
Personal Information
- Gender: Female
- Nationality: South African
Further Training And Development
- Train the Trainer
- Change Management
- Competency Based Interview Technique
- Presiding Officer
- Career Development
- Balance Score Card Performance Management Approach
- NQF Knowledge
- Skills Development Act Knowledge
- Labour Relations Act Knowledge
- Organisational Behaviour
- Facilitation skills
- Organisational Development
- Integrated Talent Management Design
- Occupational Testing
Accomplishments
- Supervised team of 8 direct reports and a department of 32 staff members.
Affiliations
Certified Professional Certified Professional in Learning and Performance (American Society for Training and Development Certification Institute (ASTD CI).
Certified Performance Technologist International Society for Performance Improvement
Currently registered for Green Belt Six Sigma Project Management
Novella Idea Institute
Timeline
HR Service Delivery: Manager
MTN Shared Services Hub (Pty) Ltd
02.2015 - Current
Learning and Performance Manager: CFO and Shared Services
MTN SA (Pty) Ltd
05.2010 - 01.2015
Training Manager: Consumer Channel
MTN SA (Pty) Ltd
02.2006 - 04.2010
Training Manager: Customer Services
MTN SA (Pty) Ltd
09.2004 - 01.2006
HR Partner
MTN Sandton (Pty) Ltd
04.2004 - 08.2004
HR Partner
MTN Durban (Pty) Ltd
11.2001 - 03.2004
HR Consultant (3 Months Contract)
Statistics South Africa
07.2001 - 10.2001
HR Consultant
MultiChoice Durban (Pty) Ltd
12.2000 - 06.2001
Training Specialist/HR Consultant
MultiChoice Randburg (Pty) Ltd
01.1998 - 12.2000
Billing Queries Representative
MultiChoice (Pty) Ltd
01.1997 - 12.1998
Masters Diploma in Human Resources Management - undefined
Johannesburg University
BA - Psychology, English
UJ
Matriculated - Math, Physics, English, Afrikaans, Biology
Educational Program Centre
MBA -
Durban Institute of Technology
Human Resources Management
1999 Masters Diploma in Human Resources Managemen