Nankonge Mpho Ndlanga Mandla
Loan Administration Co-ordinator
Johannesburg,GP
Summary
Experienced Loan Administration Team Leader with a proven track record of managing loan administrators across loan origination and credit review functions within the financial services sector. Holds a Bachelor of Commerce (B.Com.) in Management Accounting from the University of South Africa. Recognised for strong analytical capability, meticulous attention to detail, and effective people leadership. Demonstrates sound commercial and business acumen, complemented by excellent written and verbal English communication skills. Highly organised and self-motivated, with the ability to manage time effectively, meet deadlines, and build strong professional relationships. Possesses advanced financial modelling expertise and is proficient across the full Microsoft Office suite.
Overview
14
14
years of professional experience
6
6
Languages
Work History
Loan Administration Coordinator (Manager)
Sectional Title Solutions Investment Holdings (Pty) Ltd
- Current
- Managing a team of loan administrators to ensure that loans are originated, assessed, approved, and administered in line with internal policies, regulatory requirements, and risk appetite. Overseeing the end-to-end lending process.
- Lending and Credit Oversight
- Overseeing loan origination, credit assessment, approval, and disbursement processes.
- Ensuring credit applications are assessed accurately, consistently, and in accordance with approved credit policies and delegated authorities.
- Reviewing complex or high-value loan proposals and make recommendations to credit committees or senior management.
- Monitoring loan performance and portfolio quality, including arrears, restructures, and impairments.
- Risk Management and Compliance
- Ensuring compliance with internal credit policies, regulatory requirements, and industry best practices.
- Identifying, assessing, and mitigating credit and operational risks within the loan portfolio.
- Ensuring accurate documentation, security perfection, and adherence to loan covenants.
- Supporting internal and external audits by maintaining robust controls and documentation.
- Loan Team Leadership and Management:
- Leading, mentoring, and developing loan administrators.
- Allocating workloads, setting performance objectives, and conducting performance reviews.
- Providing technical guidance on credit analysis, structuring, and documentation.
- Promoting a culture of accountability, accuracy, and continuous improvement.
- Stakeholder and Client Management
- Liaising with the sales team, credit committees, legal teams, and external service providers.
- Maintaining strong relationships with internal stakeholders to support efficient deal execution.
- Resolving escalated client or operational issues relating to loans.
- Reporting and Process Improvement
- Preparing and reviewing management reports on loan pipeline, approvals, disbursements, and portfolio performance.
- Analysing trends and providing insights to support strategic decision-making.
- Driving process improvements to enhance efficiency, turnaround times, and service quality.
- Strategic and Commercial Support
- Supporting business growth initiatives while balancing risk and return.
- Contributing to the development and review of lending policies, procedures, and credit frameworks.
- Assisting in pricing, structuring, and negotiating loan terms in line with commercial objectives.
- Reason for leaving: Seeking career progression
Loan administrator
Sectional Title Solutions Investment Holdings (Pty) Ltd
04.2019 - 04.2023
- Loan applications:
- Initial financial feasibility assessments and documents review
- Determining the facility amounts
- Drafting proposal documents
- Loan Management:
- Updating records (downloading municipal valuations, Deeds office listings, etc.);
- Assisting with all documentation requirements (sourcing missing information);
- Sending out funding proposals to the necessary sales representatives;
- Assisting with general queries from sales representatives and Managing Agents;
- Assisting the legal team with amending loan statements according to legal requirements
- Updating existing loan statement
- Month-end Reporting:
- Creation of New Loan statements
- Capturing daily Payments and Advances of existing clients and new clients on the Loans Summary Reports and Loan statements
- Reporting on the performance of the Amortizing loans
- Updating Debit order reports
- Updating Advertising fees reports
- Updating Bank Reconciliation reports
- General operations:
- Creation of Payment instructions
- Assisting with Loan queries
- Liaising with the sales team
- Monitoring loans on an ongoing basis.
- Reason for leaving: Promotion
Commercial and Personal Lines Insurance administrator
Chilliblu Consulting Services (Pty) Ltd
08.2017 - 12.2018
- Commercial and domestic quote comparisons
- Drafting confirmation of cover letters
- Filling out client advice records, needs analysis documents and broker application forms
- Drafting newsletters educating clients about their insurance covers
- Filling out agency application documents
- Drafting motor and non-motor claims processes documents
- Sourcing vehicle values
- Checking that amendments on policies are done as requested by client
- Liaising with insurers to do policy amendments
- Comparing client’s asset register against their current policy schedule
- Checking and submitting claim forms to insurers
- Researching UMA’s that offer products which are not offered by the company’s list of insurers
- Sourcing replacement costs of clients’ assets to ensure correct cover
- General administrative work
- Reason for leaving: Retrenchment
Underwriting Assistant
African Motor Underwriters
07.2013 - 07.2017
- Issuing new policies, amending issued policies if required by the client
- Renewing policies.
- Liaising with insurance companies, handling queries and any other ad-hoc administration tasks.
- Preparing the insurance documentation
- Loading the policy on the Company’s Insurance administration platform.
- Issuing Endorsements
- Issuing of SASRIA as well as Sasria endorsements
- Cancellation of Policies
- Raising Debit Notes, Credit Notes and issuing Debit order Reconciliations
- Assisting with Credit control
- Reason for leaving: Better employment opportunity.
Accounting Assistant
Fixonate Consulting Services
01.2012 - 05.2013
- Assisting with Asset Management for various schools and private companies
- Assisting with the collection of audit data and preparation of the audit report
- Assisting with preparations of monthly and Annual Financial Statements for SME’s.
- Preparing BBBEE Certificates
- Preparing Share Certificates and Company registration for clients
- Handling client queries telephonically, electronically and daily walk-ins.
- General administrative work
- Reason for leaving: Contract Ended
Education
Matric -
Sandown High School
JohannesburgFinancial Modelling and Analysis - undefined
University of Cape Town – GetSmarter Platform
Cape Town01-2024
Santam SMK 123 Skills Programme - undefined
Sanlam Insurance Company
01-2018
Bryte Personal Lines Product-Specific Training - undefined
Bryte Insurance Company
01-2018
Bryte Commercial Lines Product-Specific Training - undefined
Bryte Insurance Company
01-2018
FAIS RE5: Representative Certificate - undefined
Moonstone Business College
01-2016
BCom - Management Accounting
University of South Africa
01-2012
Skills
Team leadership and Management
MS Excel and office suite
Financial Report preparation, analysis and generation
Attention to detail
Excellent communication
Self motivation
Employee development
Presentation preparation
Teamwork and collaboration
Problem-solving abilities
Timeline
Loan administrator
Sectional Title Solutions Investment Holdings (Pty) Ltd
04.2019 - 04.2023
Commercial and Personal Lines Insurance administrator
Chilliblu Consulting Services (Pty) Ltd
08.2017 - 12.2018
Underwriting Assistant
African Motor Underwriters
07.2013 - 07.2017
Accounting Assistant
Fixonate Consulting Services
01.2012 - 05.2013
Loan Administration Coordinator (Manager)
Sectional Title Solutions Investment Holdings (Pty) Ltd
- Current
Financial Modelling and Analysis - undefined
University of Cape Town – GetSmarter Platform
Santam SMK 123 Skills Programme - undefined
Sanlam Insurance Company
Bryte Personal Lines Product-Specific Training - undefined
Bryte Insurance Company
Bryte Commercial Lines Product-Specific Training - undefined
Bryte Insurance Company
FAIS RE5: Representative Certificate - undefined
Moonstone Business College
BCom - Management Accounting
University of South Africa
Matric -
Sandown High School