Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NANGAMSO LANGUZA

Bloemfontein

Summary

I am an experienced and enthusiastic Consultant with track record of success across wide range of industries. I posses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. In addition, an effective advisor who communicates well with people of all ages and backgrounds. I also have an excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. I am focused on introducing efficient systems and processes. Detail-oriented team player with strong organizational skills. Lastly, i have the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
6
6
Languages

Work History

Customer Experience Consultant

Huawei
02.2023 - Current
  • Conducting comprehensive training sessions for store consultants
  • Analyze customer requirements to recommend the most suitable Huawei products that align with their needs, ensuring a personalized shopping experience
  • Monitor the performance and sales metrics of Huawei products within the stores, tracking key performance indicators (KPIs) such as sales volume and customer satisfaction

Personal Assistant

Lorna Macala, Estate Agent/ Realtor
09.2021 - 11.2022
  • Assisted her in scheduling appointments, property viewings, and client meetings, ensuring a well-organized calendar
  • Liaised with property owners, contractors, and service providers to facilitate repairs, maintenance, or renovations as needed
  • Prepared and maintained property listings, contracts, and other documentation accurately and in compliance with regulations
  • Assisted her in the preparation of property marketing materials, including brochures and online listings
  • Maintained clear and professional communication with clients, providing updates on property listings, offers, and negotiations.

Brand Representative/ Ambassador

Tradeway
01.2021 - 07.2021
  • Represented Huawei at various events, trade shows, and promotional activities to enhance brand visibility
  • Educated consumers and partners about Huawei's products, services, and innovations
  • Engaged with customers, answer inquiries, and provide information about Huawei products and services
  • Organised and stocked merchandise to keep necessary levels for sales demand
  • Monitor and report on sales performance and customer feedback to make necessary recommendations for improvement.

Receptionist

Ekhaya Lodge
02.2018 - 11.2019
  • Served as the primary point of contact for guests, answering inquiries and providing information about lodge amenities, services, and local attractions
  • Handled incoming phone calls, emails, and messages, directing them to the appropriate staff members
  • Efficiently handled check-in procedures, including verifying reservations, collecting necessary information, and providing room keys and relevant information
  • Followed safety protocols, such as verifying guest identities and addressing any security concerns or emergencies promptly.

Education

Matriculation

Boshof High School
Free State
01.2016 - 12.2016

Higher Certificate - Humanities

University of The Free State
Free State, South Africa
02.2018 - 11.2018

Bachelor of Social Science - Criminology & Psychology

University of the Free State
02.2019 - 04.2022

TEFL Certificate, Online course - undefined

Skills

    Interpersonal skills

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References

1. Michael Ndlovu: +27 (82) 661 2679

Zero to hero CEO

2. Joyce Malepa: +27 (83) 982 1744

Huawei manager


3.Xabisa Jones: +27 (11) 514 0160

Tradeway manager


4. Nomzekelo Mtwebana: +27 (72) 105 1510

Ekhaya Lodge manager


Timeline

Customer Experience Consultant

Huawei
02.2023 - Current

Personal Assistant

Lorna Macala, Estate Agent/ Realtor
09.2021 - 11.2022

Brand Representative/ Ambassador

Tradeway
01.2021 - 07.2021

Bachelor of Social Science - Criminology & Psychology

University of the Free State
02.2019 - 04.2022

Higher Certificate - Humanities

University of The Free State
02.2018 - 11.2018

Receptionist

Ekhaya Lodge
02.2018 - 11.2019

Matriculation

Boshof High School
01.2016 - 12.2016

TEFL Certificate, Online course - undefined

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