NANGAMSO GOSO
Midrand
Summary
Communication Specialist with a strong background in internal communications, content creation, and stakeholder engagement. My experience as a Transport Coordinator and Call Center Consultant has sharpened my ability to manage logistics communication, customer relations, and clear messaging. Skilled in streamlining communication processes, enhancing engagement, and delivering impactful content, I thrive in dynamic environments that require strategic and effective communication.
Overview
14
14
years of professional experience
2023
2023
years of post-secondary education
3
3
Certifications
Work History
Communication Specialist
Mpact Recycling
Germiston
01.2025 - Current
- Trained employees on effective communication techniques, improving overall team performance and collaboration.
- Optimized social media presence through strategic content creation, leading to significant growth in followers and engagement rates.
- Prepared social media posts and videos with eye for viral content strategies.
- Streamlined internal communication processes for increased efficiency and employee engagement.
- Assist in creation of effective communication strategies for the company
- Write and review content for company website, brochureware, and marketing material
Transport Coordinator
Mpact
Johannesburg
02.2019 - 12.2024
- Monitored delivery progress through careful logistics tracking, updating customers on changes to predicted arrival times
- Carried out regular fleet reviews, maintaining compliance and operational readiness for maximised logistics efficiency
- Conducted regular stock counts, ensuring depot held sufficient supplies for planned deliveries, reordering when required
- Tracked and monitored delivery progress, updating customers and affected departments on delays to avoid further issues
- Coordinated daily, weekly and monthly transport plans, consistently delivering structured logistics to exceed KPIs
Marketing and Communications Intern
Sanlam Sky
Johannesburg
02.2018 - 01.2019
- Worked with marketing managers to develop digital campaign strategies, researching target audiences on Facebook, Google, Tiktok and LinkedIn
- Created compelling and on-brand copy for marketing materials and promotions
- Participated in brainstorming meetings to develop new slogans, advertisements and marketing outlets for rebranding efforts
- Carried out research and prepared presentations for promotional products in collaboration with colleagues
Customer Care Consultant
Vodacom Directory
Midrand
06.2011 - 01.2014
- Responded promptly to customer queries about insurance policies via Email/SMS communication
- Maintained engaging conversation with customers to build relationships and upsell further products
- Checked product availability for customers and staff with enthusiasm and determination
- Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction
Education
Bachelor of Arts Hons - Department of Communication Science
University of South Africa
Bachelor of Arts - School of Communication
University of Johannesburg
National Senior Certificate - undefined
Tsosoloso Ya-Africa Secondary School
Skills
Delivery issue management
Daily delivery reporting
Transport scheduling
Multi-tasking
Analytics and reporting
Verbal communication
Strategic communication
Certification
Excel 2016 Advanced, Blazing Moon Corporate Training, 2023
Online Profile
www.linkedin.com/in/nangamso-goso-8155a2b4
Timeline
Communication Specialist
Mpact Recycling
01.2025 - Current
Transport Coordinator
Mpact
02.2019 - 12.2024
Marketing and Communications Intern
Sanlam Sky
02.2018 - 01.2019
Customer Care Consultant
Vodacom Directory
06.2011 - 01.2014
Bachelor of Arts - School of Communication
University of Johannesburg
National Senior Certificate - undefined
Tsosoloso Ya-Africa Secondary School
Bachelor of Arts Hons - Department of Communication Science
University of South Africa