Summary
Overview
Work History
Education
Skills
Certification
Online Profile
Timeline
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NANGAMSO GOSO

Midrand

Summary

Communication Specialist with a strong background in internal communications, content creation, and stakeholder engagement. My experience as a Transport Coordinator and Call Center Consultant has sharpened my ability to manage logistics communication, customer relations, and clear messaging. Skilled in streamlining communication processes, enhancing engagement, and delivering impactful content, I thrive in dynamic environments that require strategic and effective communication.

Overview

14
14
years of professional experience
2023
2023
years of post-secondary education
3
3
Certifications

Work History

Communication Specialist

Mpact Recycling
01.2025 - Current
  • Trained employees on effective communication techniques, improving overall team performance and collaboration.
  • Optimized social media presence through strategic content creation, leading to significant growth in followers and engagement rates.
  • Prepared social media posts and videos with eye for viral content strategies.
  • Streamlined internal communication processes for increased efficiency and employee engagement.
  • Assist in creation of effective communication strategies for the company
  • Write and review content for company website, brochureware, and marketing material

Transport Coordinator

Mpact
02.2019 - 12.2024
  • Monitored delivery progress through careful logistics tracking, updating customers on changes to predicted arrival times
  • Carried out regular fleet reviews, maintaining compliance and operational readiness for maximised logistics efficiency
  • Conducted regular stock counts, ensuring depot held sufficient supplies for planned deliveries, reordering when required
  • Tracked and monitored delivery progress, updating customers and affected departments on delays to avoid further issues
  • Coordinated daily, weekly and monthly transport plans, consistently delivering structured logistics to exceed KPIs

Marketing and Communications Intern

Sanlam Sky
Johannesburg
02.2018 - 01.2019
  • Worked with marketing managers to develop digital campaign strategies, researching target audiences on Facebook, Google, Tiktok and LinkedIn
  • Created compelling and on-brand copy for marketing materials and promotions
  • Participated in brainstorming meetings to develop new slogans, advertisements and marketing outlets for rebranding efforts
  • Carried out research and prepared presentations for promotional products in collaboration with colleagues

Customer Care Consultant

Vodacom Directory
06.2011 - 01.2014
  • Responded promptly to customer queries about insurance policies via Email/SMS communication
  • Maintained engaging conversation with customers to build relationships and upsell further products
  • Checked product availability for customers and staff with enthusiasm and determination
  • Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction

Education

Bachelor of Arts Hons - Department of Communication Science

University of South Africa

Bachelor of Arts - School of Communication

University of Johannesburg

National Senior Certificate - undefined

Tsosoloso Ya-Africa Secondary School

Skills

Certification

Excel 2016 Advanced, Blazing Moon Corporate Training, 2023

Online Profile

www.linkedin.com/in/nangamso-goso-8155a2b4

Timeline

Communication Specialist

Mpact Recycling
01.2025 - Current

Transport Coordinator

Mpact
02.2019 - 12.2024

Marketing and Communications Intern

Sanlam Sky
02.2018 - 01.2019

Customer Care Consultant

Vodacom Directory
06.2011 - 01.2014

Bachelor of Arts - School of Communication

University of Johannesburg

National Senior Certificate - undefined

Tsosoloso Ya-Africa Secondary School

Bachelor of Arts Hons - Department of Communication Science

University of South Africa

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