Nangaadzishumi "Doctor" Nefhere
Applications Specialist
Kemptonpark
Summary
Results-oriented professional with with 12 years marketing experience within the Sub-Saharan Africa IVD Diagnostic and Life Science industry, who enjoys existing relationships with Key Opinion Leaders, NGO and Funders.
With proven track record of successful projects, producing quality outcomes and exceeding targets by combining strategic thinking with hands-on experience to deliver impactful customer solutions while enhancing organizational performance, developing new business and maintaining existing buissness.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Applications Specialist
The Scientific Group (TSG)
Johannesburg
11.2023 - Current
- Co-visiting team on call outs.
- Perform Routine training and troubleshooting with customers (contract as well as per customer PO).
- Identify new business opportunities and work with senior management team to implement and execute.
- Project manage new projects through close collaboration with management team(s).
- Pre-planned training and diaries to be kept up to date for increased efficiency.
- Ensure that software upgrades are updated and that communication regarding updates is distributed.
- Promote cross-divisional communication, strategy, and tactical planning to maximize revenue generation.
- Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
- Interact with KOLs and other professionals in the trade to forge strong interpersonal relationships.
- Assist with customer satisfaction surveys as required.
- Continuously evaluate the support process that TSG is providing to ensure customer satisfaction.
- Interact with Product Managers, KOLs, and other professionals in the trade to forge strong interpersonal relationships.
Medical Sales and Applications Specialist
BD, Becton Dickinson and Company
Johannesburg
10.2014 - 09.2023
- Delivered product presentations and live tests to demonstrate product usability, highlights and successes.
- Used excellent sales techniques to increase customer interest in medical products.
- Scheduled appointments with pharmacists, doctors and other medical professionals to promote new products and deliver presentations.
- Negotiated customer pricing within agreed guidelines to achieve margin targets.
- Leveraged market analytics to secure new clients in growing territories, driving acquisition and revenue to support growth.
- Assessed client needs and made targeted product recommendations to build trust and increase revenue.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
- Responded quickly to client concerns and complaints, providing solutions to avoid future issues.
- Conducted product demonstrations, displaying product features, highlights and usability for increased engagement.
- Analysed data and market conditions and adjusted sales pitches to overcome objections and meet client-specific needs.
- Approached customers with consultative mentality to uncover and meet specific requirements.
- Boosted client retention, establishing sales goals and securing targeted rates.
- Designed sales strategies to increase profits, making reviews and amendments for underperforming areas.
- Increased sales lead pipeline and industry contacts through proactive networking.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Maintained in-depth knowledge of competitor products, price changes and market developments to forecast business demands.
- Managed projects through installation phases, offering clear, comprehensive training to clinical teams.
- Exceeded monthly sales KPIs, using advanced selling techniques and smart negotiation strategies.
- Attended medical product conventions to remain updated on medical industry trends and developments.
- Used excellent negotiation and persuasion techniques to obtain best prices for medical products.
Laboratory Consultant-Volunteer
BD, Becton Dickinson/ PEPFAR Labs
Mombasa
11.2014 - 11.2014
- Organized and managed lab inventory, monitoring and replenishing supplies to reduce downtime.
- Maintained clean and fully operational laboratory equipment.
- Coordinated lab equipment testing and calibration, scheduling regular maintenance to safeguard functionality.
- Maintained comprehensive database of sample data and research findings, drafting reports and presentations to share data.
- Collected data and performed laboratory experiments using established standards and protocols.
- Followed laboratory guidelines for handling biological specimens.
- Processed incoming samples and logged details in laboratory database.
- Applied knowledge of microbiology, chemistry and haematology daily.
- Streamlined lab SOPs and adjusted testing procedures to improve testing output.
- Calibrated laboratory equipment to precise specifications for accurate analysis.
- Developed controls for standardizing analysis techniques for accurate results.
- Used PPE and followed health and safety procedures.
- Managed preparation of specimens for analysis and observation to prevent contamination.
- Set up, cleaned and maintained laboratory equipment for optimal use and accurate results.
National Applications Specialist
BD, Becton Dickinson and Company
10.2012 - 09.2013
- Provided information on after-sales services for comprehensive support.
- Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
- Stayed current on policies, procedures and standards to offer optimal support.
- Scheduled new product deliveries.
- Kept detailed records of customer interactions for future reference.
- Kept organised calendar and set up new appointments for field personnel resolving issues.
- Referred customers to team leaders and expert advisers for complex inquiries.
- Maintained constant presence at front counter to receive enquiries.
- Remained updated on company offerings through regular product research.
Graduate Trainee
BD,Becton Dickinson.
02.2012 - 09.2012
- Used excellent sales techniques to increase customer interest in medical products.
- Learn BD products offerings.
- Co- travel with regional sales representatives.
- familiarise with company culture and policies.
- learn to create and follow-up on sales leads.
- Manage sales pipeline.
- Market segmentation and KOL Mapping.
- Assist with products training.
Research Field assistant
Department of Environmental Affairs
03.2009 - 04.2010
- Collecting field specimens and process the specimens in the laboratory accumulating the information using different laboratory techniques.
- Gathered information to file appeals for denials and minimised inaccuracies by maintaining accurate records of approvals.
- Helped management teams develop policies and procedures to improve record management, confidentiality and security.
- Streamlined operations by soliciting feedback, comments and complaints to improve work processes.
Practical Demonstrator
University of Venda
Limpopo
03.2005 - 11.2008
- Provided timely and accurate feedback to students on all forms of assessment, offering help with areas of weakness.
- Updated records of student attendance and assessment marks in compliance with registry, admissions and registration office requirements.
- Kept up-to-date inventory of equipment and recommended purchases to keep current with evolving technology.
- Delivered laboratory activities individually through pedagogies suited to experience and level of understanding of students.
- Marked students work following pre-determined marking scheme under direction of academic staff.
- Complied with quality assurance in all laboratory activities to produce quality test results.
- Prepared and marked assessments, using methods and styles of coursework and examination assessment aligned to assessment protocols.
- Enforced compliance with health and safety rules in carrying out all work to prevent accidents.
- Verified maintenance of academic integrity in lab courses to instill values and ethics in students.
- Developed lab manuals, teaching aid materials and web-based learning materials to promote active learning.
- Demonstrated use of varied equipment and techniques in support of faculty's teaching, research and enterprise activities.
- Built partnerships and relationships with other universities and colleges to enhance learning, teaching and student engagement skills.
- Employed quality laboratory practices to support students in achieving maximum individual ability.
- Met with teaching assistants to review expectations and responsibilities and distribute course information and marking schemes.
- Participated in developing new and innovative academic programmes of study to bolster academic department's reputation at national and international level.
- Engaged in academic department reviews to enhance efficiency and reputation of academic department and college.
Education
Bachelor of science degree - Biochemistry and Biology
University of Venda
Limpopo, South Africa 03.2008 - 05.2008
Senior - Science
Lwamondo Secondary School
Limpopo, South Africa 03.2003 - 12.2003
Skills
Territory management
Clinical training
Key opinion leader (KOL) relationships
CRM software management
undefinedReferences
References:
1. Rudy Bastin - Buisness development & global health project -EMEA - BD
contacts rudy.bastine@bd.com
2. Miss Marisha Meyer: Clinical Applications Manager-: BD Contacts : Marisha. Meyer@bd.com : +277 16741 213
3. Mrs. Lesego Makhutle: Business Development Manager
Employer : Smith & Nephew Orthopaedics.
Contacts : lesego.makhutle@otmail.com
Cell: +27724241783.
Additional Information
- Skilled in the following sales software:
- Sales force CRM
- Qlicksense
- Power BI
- Outlook
Accomplishments
- 2024- recognized for going above and beyond my work.
- 2023 - achieved 16% Sales growth.
- 2022-Achieved 50% Sales growth.
- 2021- Achieved 24% Sales growth.
- 2020-Archiving 14% growth during COVID pandemic.
- 2019-Achieved 11% Sales growth during COVID Pandemic.
- 2018-Africa Sales Person of the Year – Life Science
- Recognized by management for Implementation of Fleming Fund global projects in Zambia, Malawi, Eswatini and Zimbabwe and delivering outstanding revenue.
Timeline
Applications Specialist
The Scientific Group (TSG)
11.2023 - Current
Laboratory Consultant-Volunteer
BD, Becton Dickinson/ PEPFAR Labs
11.2014 - 11.2014
Medical Sales and Applications Specialist
BD, Becton Dickinson and Company
10.2014 - 09.2023
National Applications Specialist
BD, Becton Dickinson and Company
10.2012 - 09.2013
Graduate Trainee
BD,Becton Dickinson.
02.2012 - 09.2012
Research Field assistant
Department of Environmental Affairs
03.2009 - 04.2010
Bachelor of science degree - Biochemistry and Biology
University of Venda
03.2008 - 05.2008
Practical Demonstrator
University of Venda
03.2005 - 11.2008
Senior - Science
Lwamondo Secondary School
03.2003 - 12.2003
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