Nandipha N Madikizela
Receptionist/ Customer Service Advisor
Durban ,KZN
Summary
Committed to delivering exceptional service and maintaining accurate data entry to support operational excellence. A very bubbly and nice people's person.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Huntswood
01.2025 - 05.2026
- Processed orders and returns accurately, ensuring compliance with company policies and procedures.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Gathered customer feedback to identify trends, contributing to continuous improvement initiatives within the department.
Receptionist Assistant
Ocean Villas
01.2022 - 01.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Assisted in scheduling appointments and coordinating events for guests and staff.
- Maintained accurate records of guest inquiries, reservations, and service requests.
- Provided exceptional customer service, addressing guest needs and resolving issues promptly.
- Monitored office supplies inventory, ensuring timely restocking to support daily operations.
Education
High School Diploma -
Maburg Secondary
Port Shepstone Skills
Customer service- treating every customer as the first customer of the day
Active listening
Data entry
Order processing
Data collection
Timeline
Customer Service Representative
Huntswood
01.2025 - 05.2026
Receptionist Assistant
Ocean Villas
01.2022 - 01.2023
High School Diploma -
Maburg Secondary