Nandipha Makhubu
Boksburg,GP
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data and customer needs to identify trends and develop strategies to improve efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Solutions SME
Standard Bank South Africa
01.2019 - Current
- Define business requirements from understanding customer needs and frustrations received via surveys or customer sensing
- Understanding customer pain points in order to develop value propositions for implementation
- Develop business cases and business requirements for technical analysis
- Review and co-ordinate PI priority based on customer desirability, technical feasibility and bank viability
- Engage with stakeholders across the value chain, to gain in-depth understanding current process, systems, risks and dependencies which form as input into MVPs and overall client journey
- Work closely with Solution Architect in formulation of solutions to ensure alignment to broader IT architecture
- Co-ordinate with design team to ensure that personas and proposed solutions are optimally intuitive and solve customer needs
- Ensure all risks are assessed throughout development cycle
- Conduct business verification at the time of deployment to ensure requirements are met and review channel impact.
- Developed and presented business cases, presentations and reports to senior management.
- Prepared proposal documentation and specifications based on user analytics.
- Supported enterprise and business goals by introducing new product and service offerings.
Payments Analyst
Standard Bank South Africa
04.2016 - 01.2019
- Accountable to get knowledge and understand customer demands from the different client management areas regarding the allocated work streams to be delivered
- Designs and build enterprise features that will be consumed by various channels (staff assisted, ATM and digital, etc.) ensuring customer satisfaction and retention
- Accountable for the successful delivery of the functional and technical builds of the enterprise solution features as well as integration across the value chain and architectural alignment
- Actively participates in daily iterations and sprints (planning through to showcases), consider all retrospective decisions and team feedback
- Provides content during Process analysis and sign-off on documentation
- Understands dependencies on other teams impacting delivery of features and plan accordingly
- Analyze the As-Is payments value chain and compare it to a desired future state To-Be to identify the necessary changes to achieve that future state
- Identify inefficiencies in the payments business processes and determine how to improve on them.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Implemented new accounting processes to decrease spending and work flow downtime.
Process Analyst
Standard Bank South Africa
04.2014 - 03.2016
- Maintain great understanding of As-Is process and impact to customer and operations process
- Aligning payments processes to Architecture on ARIS modelling tool
- Having clear understanding of the relationship between business operational requirements, corporate strategy and customer satisfaction
- Ensure that process designs, aligns to approved methodology, governance process and principles
- Ensures all key process design deliverables are stored in agreed knowledge repository
- Ensure improvements on identified risks by engaging with business/ requirement owner, understanding risk impact and creating action plans.
- Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
Metallurgical Engineering Tech
AngloGold Ashanti
01.2011 - 01.2013
- Managed plant operators for process validation and ore flow proofing
- Executed report writing and presentations on plant deficiencies and established improvement ideas
- Gold production through mill optimal processing, engaged and completed a project to improve milling steels with SCAW metal company.
- Time management and shift overseeing
- Improvement of machinery operations and down times assessments
- Monitoring and running the elution columns for efficient gold stripping
- Gold absorbed in carbon sample preparation for lab
- Ore quality assessment for forecasting and budget planning
- Scaling improvement solutions at operator level and providing research findings to management.
Education
Advanced Diploma - Management Practice
Henley Business School
Johannesburg, South Africa07.2025
NQF 7- Business Analysis - Sustainable Business Analysis And Modelling
Rhodes Business School
South Africa05.2015
National Diploma - Metallurgical Engineering
Vaal University of Technology
Vaal, South Africa03.2013
Skills
- Stakeholder Management
- Attention to Detail
- Adaptability
- Strong analytical skills
- Strategic Thinking
- Problem-Solving
Accomplishments
Collaborated and led the delivery of below functionalities under my capacity as a solution SME:
- Debit order disputes enablement across digital channels (Digital Banking App, Internet Banking and USSD)
- Debi Check Mandates Management digital enablement (Mandate review, accept, reject)
- Account verification Service (AVS) maintenance
- Request to Pay maintenance.
- Real Time Clearing/ Immediate Payments enablement and maintenance.
- Security Axiomatic integration on transactional digital features.
- Visually impaired digital process improvement (Once-off payment, Beneficiary Management and Instant money)
- PayShap enablement and maintenance.
Certification
- PASA Functional Payment Training - 2015
Languages
English
Advanced (C1)
Xhosa
Bilingual or Proficient (C2)
Timeline
Solutions SME
Standard Bank South Africa
01.2019 - Current
Payments Analyst
Standard Bank South Africa
04.2016 - 01.2019
Process Analyst
Standard Bank South Africa
04.2014 - 03.2016
Metallurgical Engineering Tech
AngloGold Ashanti
01.2011 - 01.2013
Advanced Diploma - Management Practice
Henley Business School
NQF 7- Business Analysis - Sustainable Business Analysis And Modelling
Rhodes Business School
National Diploma - Metallurgical Engineering
Vaal University of Technology
- PASA Functional Payment Training - 2015
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