Nandipha Lebitse

• Ensuring the success of debit orders by aligning salary dates accordingly and reaching targets
• Administrator for the collections system
• Assisting with updating of the training material
• Attending all relevant meetings
• Coordinating cross-functional teams to meet project deadlines and deliver results.
• Responding to manager's complaints
• QA on systems and processes
• Monitoring processes to ensure audit compliance
• Record voice recordings and Monitor the call centre incoming line
• Implemented performance tracking measures to monitor progress towards company KPIs and identify areas for improvement.
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Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Scrutinizing of applications documents, ensuring validity and capturing of the correct information for the purpose of collections.

Calling big companies and government departments to confirm salary dates with Payroll.

Managing early debit orders in December by ensuring that we strike on the correct salary date.

System Authorizer.

Seconded to acting team leader .

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.