Nandipha Gxumisa
Summary
Experienced and versatile professional with a background in Area Management, Marketing Coordination, Reception, and Gaming Licensing. Skilled in team leadership, business development, marketing operations, stakeholder relationship management, regulatory compliance, and administrative support. Possesses strong communication, organisational, problem-solving, and decision-making skills, with the ability to manage multiple responsibilities, drive operational efficiency, and contribute to business growth. Committed to maintaining professional standards and achieving organisational objectives.
Overview
2027
2027
years of professional experience
Work History
Area Manager (Current)
Grand Gaming Hot Slots (Pty) Ltd
10.2019 - Current
- Manage and evaluate branch managers' performance, support KPI monitoring, disciplinary procedures, and recruitment processes, while fostering a positive and productive workplace culture.
- Maintain strong professional relationships with site owners to support business growth and long-term partnerships.
- Plan and implement marketing strategies and promotional activities at gaming venues to maximise revenue.
- Coordinate the registration and training of key personnel and gaming employees to ensure operational efficiency.
- Supervise site staff and oversee daily opening, start-up, and cash-up procedures to ensure compliance with operational standards.
- Investigate and resolve cash variances at gaming sites, ensuring accurate financial records and accountability.
- Conduct regular site visits to monitor revenue performance, analyse gaming statistics, identify growth opportunities, and drive business development.
- Conduct monthly compliance audits to ensure adherence to company policies, operational procedures, and relevant gaming regulations.
- Collaborate with liquor suppliers to coordinate joint promotional campaigns and improve customer engagement and revenue generation.
- Prepare and submit weekly reports on gaming machine performance, revenue trends, and operational results to support management decision-making.
Gaming Licensing Officer
Grand Gaming Hot Slots (Pty) Ltd
04.2017 - 01.2019
- Submitted new gaming site applications to the Gauteng Gambling Board (GGB).
- Managed stakeholder relationships with the Liquor Board, SARS, and GGB.
- Coordinated licensing applications for staff, key employees, and gaming operations.
- Collected and submitted additional supporting documents requested by the GGB.
- Submitted change-of-ownership applications and Type B licence applications to the GGB.
- Assisted with identifying and acquiring new gaming sites.
Licensing Administration
Grand Gaming Gauteng (Pty) Ltd
08.2011 - 10.2014
- Prepared and maintained licensing documentation for site visits, gaming licence applications, and regulatory assessments.
- Managed stakeholder relationships with site owners, accountants, SARS, the Gauteng Gambling Board (GGB), and the Liquor Board.
- Coordinated gaming licence applications, fingerprinting, background checks, site interviews, and additional documentation required by the GGB.
- Ensured compliance with internal policies, regulatory requirements, and gaming licensing procedures.
- Maintained company databases and the CEMS system, while controlling gaming equipment, keys, machine locks, and stationery.
- Coordinated liquor licence transfers, regulatory notices, purchase orders, meeting minutes, and general departmental administrative activities.
Receptionist
Kama Industries cc
- Welcomed visitors and directed them to the appropriate departments.
- Answered and transferred incoming calls and responded to enquiries.
- Managed appointments, meeting schedules, and boardroom bookings.
- Maintained reception records and ensured the reception area remained professional and organised.
Marketing Coordinator
Grand Gaming Gauteng (Pty) Ltd
- Coordinated marketing campaigns and site promotions across all areas.
- Reviewed content for the company website, Facebook page, and newsletters.
- Ensured promotional activities complied with company policies and regulations.
- Coordinated management meetings and internal communications.
- Prepared weekly and monthly marketing, stock, and compliance reports.
- Managed marketing budgets, promotional stock, suppliers, and invoice processing.
Subscription and Receptionist
Press Support (Pty) Ltd
- Operated the company switchboard, handled incoming calls, and directed enquiries to the appropriate departments.
- Captured and maintained accurate data and records to support daily operational activities.
- Prepared and printed distribution lists for newspaper and magazine carriers.
- Responded to customer enquiries and resolved non-delivery complaints relating to newspapers and magazines through the company hotline.
- Managed meeting schedules, booked boardroom facilities, performed general office duties, and procured stationery to ensure smooth office operations.
Education
National Quality Assurance Manager -
Kwelanga Training
01-2024
Certificate - Marketing NQF Level 4
KLM (Knowledge Leadership Management)
01-2015
Diploma - Computer Clerk
Boston Business College
01-2005
National Senior Certificate -
Langlaagte Technical High School
01-2003
Certificate - Area Manager Development Programme
Supatrain
Skills
- Area and Site Management
- Team Leadership and Supervision
- Revenue Growth and Maximisation
- Business Development
- Stakeholder Relationship Management
- Gaming Operations Management
- Regulatory Compliance and Licensing
- Performance Monitoring and KPI Management
- Marketing and Promotional Coordination
- Financial Reporting and Cash Control
- Staff Training and Development
- Problem-Solving and Decision-Making
- Risk Management
- Communication and Negotiation
- Strategic Planning and Execution
References
- Hugh, McLean, Head of Department, 010 900 0624, Grand Gaming Hot Slots (Pty) Ltd
- Humphrey, Mashiyane, Head of Department, 010 900 0624, Grand Gaming Hot Slots (Pty) Ltd
- Sakhe, Nyakatya, Region Account Manager, 010 900 0624, Grand Gaming Gauteng (Pty) Ltd
- Chantell, Popham, Human Resource, 011 920 9135, 011 396 9040, Grand Gaming Gauteng (Pty) Ltd
- Yolanda, Coetzee, HR, 011 472 3980, Press Support (Pty) Ltd
Timeline
Area Manager (Current)
Grand Gaming Hot Slots (Pty) Ltd
10.2019 - Current
Gaming Licensing Officer
Grand Gaming Hot Slots (Pty) Ltd
04.2017 - 01.2019
Licensing Administration
Grand Gaming Gauteng (Pty) Ltd
08.2011 - 10.2014
Receptionist
Kama Industries cc
Marketing Coordinator
Grand Gaming Gauteng (Pty) Ltd
Subscription and Receptionist
Press Support (Pty) Ltd
National Quality Assurance Manager -
Kwelanga Training
Certificate - Marketing NQF Level 4
KLM (Knowledge Leadership Management)
Diploma - Computer Clerk
Boston Business College
National Senior Certificate -
Langlaagte Technical High School
Certificate - Area Manager Development Programme
Supatrain