NANDIPHA BUZA

Reception

• Assist with answering calls professionally and accurately within 3 rings

• Direct calls the correct channel via WEBEX

• Taking detailed messages when the relevant person is not available and distributed via WhatsApp

• Assist walk in candidates and clients are professionally greet and offer refreshments on arrival

• Advise relevant staff member within 5 minutes of visitor’s arrival

• Assist with courier collections and deliveries.

Administrative duties

• Book all Branch Meetings or any other meetings for all divisions, including social functions or events.

• Ordering of branch stationery

• Ordering of branch refreshments and groceries

• Manage the service provider for the office equipment

• Managing all services providers which includes quotes, invoicing and service delivery

• Managing the laptop, 3G and cellphone arrivals and return property from consultants

• Updating the CMS and client reallocations for CRC’s

Financial Management

• Ensure that the age analysis is managed as per the LabourNet Way

• Attend weekly meetings (1 per week) with debtors’ department and RM

• Load Purchase Order on Laserfiche, make follow up on POPs after the payment run

• Assist clients with invoices and statements and queries on accounts.

• Travel and Commission claims are reconciliation for monthly payroll input

• Consolidate the monthly payroll input with RM

Petty cash management

Keep receipts

Compile Monthly debit card reconciliation and send it to treasurer

Escalate credit card queries to treasures

Send staff claims for payment to creditors

New Deal management

• Ensure that new client is loaded on CMS and allocated to the correct consultant and that client information is correct

• Answer customer enquiries over the phone, email and face to face
• Service walk-ins Customers with products information
• Take and process customer orders and payments
• Organize deliveries and make sure necessary paperwork is signed
• Stock count
• Outreach to invite and tell customers about promotions and specials
• Elevate complaints to managements
• Do credit checks, raise invoice and deal with paperwork
• Capture customer credit deals on SAP system
• Cash drop
• Do courtesy calls
• Capture Refunds.

Assist employees with leave print outs

• Update attendance register weekly
• Compile leave report weekly
• Audit register by ensure employees have signed in and out
• Ensure that attendance register corresponds with PERSAL by Auditing leave book and attendance register and PERSAL
• Follow up on outstanding leave forms via email
• Compile monthly report and send Head Office every month end
• Assist on Leave gratuity calculations
• Assist on Amendment of capped leave credits for retirement process
• Calculate Substance Traveling Clams and capture on PERSAL
• Assist on implementing house owner deduction persal
• Assist on Implementing housing allowances on PEIRSAL
• Assist Withdrawal of housing savings on PERS.Al
• Assisting employee with enrolment of housing allowance PER8AL
• Assisting employees with long service submission and print out of tariffs/ amounts
• Assisting employees with salary related enquiries.
• RECRUITMENT
  • Capturing of applications
  • Preparing documents for shortlisting
  • Write shortlisting minutes , and send emails to shortlisted candidates for interviews
  • Prepare interview documents
  • Request, Boardroom for interviews
  • Send recommendations for appointment b1ihead office,
  • • Inform appointed candidates by s1ending him/her appointment letter