Nandile S.J. Mabetshe
Summary
Dedicated Call Centre Agent delivering exceptional customer service experiences. Resolves customer issues efficiently, enhancing overall satisfaction. Utilises active listening and problem-solving skills to foster positive relationships. Motivated individual with strong interpersonal skills and a commitment to customer satisfaction. Demonstrates adaptability in high-pressure environments, effectively managing complaints and ensuring timely resolutions. Eager to leverage communication and technical support skills in future roles. Results-driven Call Centre Agent adept at conflict resolution and data entry tasks. Implements effective solutions to customer queries, contributing to improved service quality. Focused on maintaining a calm and patient approach in all interactions.
Overview
2
2
Languages
1
1
Certification
1
1
year of professional experience
Work History
Call Centre Agent
Go-Chat
06.2025 - Current
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Remained calm under pressure to handle customer complaints and solve problems.
Education
Grade 11 -
Fairvale Secondary School
Austerville Drive, Wentworth, KZN01-2023
Skills
- Customer service
- Conflict resolution
- Active listening
- Problem solving
- Technical support
- Data entry
- Customer feedback
- Product knowledge
- Sales support
- Team collaboration
- Time management
- Quality assurance
- Relationship building
- Multitasking
- Excellent communication
- Customer communications
- Computer literate
- Patient and calm
Languages
English
Advanced
C1
IsiZulu
Advanced
C1
Interests
- I love reading books as they challenge my imagination
- Anything outdoors that let me converse with people
Certification
- [Area of study] Financial Management
- Coastal College
Timeline
Call Centre Agent
Go-Chat
06.2025 - Current
Grade 11 -
Fairvale Secondary School