Nandi Xaba
Tembisa,Kempton Park
Summary
• Ensuring availability and quality of customer service to walk-in customers; providing customers with product and service information
• Enter new customers information on the system (CRM system )
• Updating existing customers information
• Identify and escalate priority issues
• Compiling Daily Reports
• Handle customer complaints and queries
• Managing and maintaining the filing system
• Cash handling
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Operator
Electronic Toll Collection (ETC-Etoll)
02.2011 - Current
- Ensuring availability and quality of customer service to walk-in customers; providing customers with product and service information
- Enter new customers information on the system (CRM system)
- Updating existing customers information
- Identify and escalate priority issues
- Compiling Daily Reports
- Handle customer complaints and queries
- Managing and maintaining the filing system
- Cash handling
- Assist road users to navigate the website and installing tags in the road user’s vehicle
- Data capturing
Call Centre
ETC-Etoll CENTRE
03.2020 - 04.2020
- Answer incoming calls and respond to customers emails
- Manage and resolve customers complains
- Identify and escalate issues to relevant departments
- Follow up customers calls where necessary.
Customer Service Consultant
JET (stores)
10.2009 - 02.2010
- Packing assisting at the stock room
- Refunds and Exchanges
- General Customer Assistance
- Point of Sale and Purchase
- Stock take.
Education
High School Diploma -
Thuto-Ke-Maatla Comprehensive School
Tembisa01.2006
Skills
- Computer skills
- Verbal Communication
- Handles Pressure
- Telephone Skills
- Time management
- Customer focus
- Organization
- Professionalism
Additional Information
I am an assertive person, adapt to any environment, can work under- pressure and work well in a team and independently. I am deadline driven person. Being a self-motivated individual. I also aim to seek new and explore new ideas in the business arena
References
- Masedi Seshibe, Customer service Manager, Electronic Toll Collections, 011 083 2000, 071 687 9672, 065 967 8650
- Thamsanqa khumalo, Call Centre Supervisor, 011 083 2000, 072 425 9305
- Zanele Cetywayo, Jet Supervisor, Midrand, 011 553 0336, 078 447 3718
Personal Information
- ID Number: 8612231489083
- Gender: Female
- Driving License: code 10
Certification
Matric
Timeline
Call Centre
ETC-Etoll CENTRE
03.2020 - 04.2020
Customer Service Operator
Electronic Toll Collection (ETC-Etoll)
02.2011 - Current
Customer Service Consultant
JET (stores)
10.2009 - 02.2010
High School Diploma -
Thuto-Ke-Maatla Comprehensive School
Matric
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