Enthusiastic and detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas, eager to contribute to team success through excellent organization skill. Hardworking and driven with quality-focused and proactive approach. Bringing 6+ years of experience in the Transport and Logistics Industry. Seeking to further my career within the Compliance and Risk field with a particular interest in Project management. Motivated to learn, grow and excel in my career.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Compliance Officer
Seabourne Express
Pomona, Kempton Park, Gauteng
10.2021 - Current
Risk assessments done to identify potential regulatory and non-regulatory risks within all relevant business departments.
Maintain & update the Business Risk Assessment and Liaise with Management on corrective actions.
Evaluated identified risks against a variety of information & factors (e.g., documents /statistics /reports /trends) to provide commentary and recommendations about how to mitigate these risks.
Drive service levels from the Quality & Compliance department to ensure that the operational risk needs of the business are serviced appropriately, through maintenance/reporting and controls of key areas.
Identified and manage the companies operational risk priorities and that these risk priorities are effectively addressed through a regular testing programme of the companies set policies, procedures, systems, and control.
Maintained the relationship with the company’s insurers. Set up internal policies and procedures to mitigate and report on the status of the companies, cover, contractual arrangements, and claim ratios.
Provided Trend analysis within the claims area to management for review with recommended correct actions.
Dealt with managed all Insurance and Warranty Program claims based on the company's policies as well as develop a clear standard protocol framework for claims lodged.
Maintained Health and Safety protocols and procedures through appointment as SHE Coordinator nationwide
Managed and maintained the companies’ relations with the appointed insurers as to ensure the company is secured across all potential liability point. i.e. Warehouse, Assets, Building, GIT, General cover. Regular updates on claims ratio
Provided assistance to the head of department to ensure OHS Compliance certification
Created policies and procedure to ensure a more effective operation within the department.
Designed and implements new systems to more effectively manage the risk of the business.
Managed the documents storage for the business.
Personal Assistant to Operations Director
Seabourne Express
Pomona, Kempton Park, Gauteng
07.2015 - 09.2021
Secretarial Duties for the Operations Director
Arranging all Travel logistics for the Operations Director as well as Senior Management
Diary Management
Minutes and Agendas for Exco and Branch Meetings
Acting as the Client Liaison
Managing Directors emails and responding where necessary
Ad Hoc Duties for Directors
Managing of the Branch Petty Cash
Managing and Procurement of the Branch Stationary and Consumables
Handling of Basic Office Administration and assisting with general Maintenance within the branch
Dealt with managed all Insurance and Warranty Program claims based on the company's policies as well as develop a clear standard protocol framework for claims lodged.
Issuing and arranging weekly casual wages
Assisting with HR Duties (Overtime capturing, Bargaining Council Leave, Payroll Queries) where required
Issuing of Truck Orders based on the requirements of the business
Reporting on various aspects within the company including but not limited to Risk Aspects, Health and Safety and Branch Related issues
Managing of Document Storage Solutions
Acted as the Health and Safety Coordinator for the Johannesburg branch.
Acted as the Quality Coordinator and assisted with Quality Audits, Findings reports and corrective action to be taken by the company.
Managed the Monthly Creditor Checks on various suppliers to ensure payments to suppliers are correct.
Processed and Verified Credit Applications for new clients.
Personal Assistant to the Principal
Diamond Estates
Edenvale, Gauteng
05.2015 - 07.2015
Personal Assistant to Principal of the Estate agency
Arrange of meeting for not only the Principal but also for Sales Agents
Drafted the Agenda’s and took Minutes for all meetings held within the agency
Opened and Managed the Mandate and Sales Files for the agency
Assisted with the General Office Administration
Assisted the Sales Staff with drafting of advertisements and paperwork for new sales.
Shop Assistant
Razz Ma Tazz Costume Hire
Edenvale, Gauteng
02.2012 - 04.2015
Provided Customer Service to walk in clients as well as online
Provide efficient Floor Sales and accurate Invoicing
Assisted with Cash Up at the beginning of the day as well as at the end of day
Assisted the Owner with Basic Shop Administration and Filing
Managed all Customer Bookings
Inventoried supplies regularly and reported needs to management.
Greeted customers entering store and offered assistance with requirements.
Assisted with purchases by removing tags and placing purchased merchandise in bags.
Checked incoming orders and organized new stock.
Circuit Coach
Curves Fitness Club for Women
Kempton Park, Gauteng
12.2010 - 01.2012
Motivated Members to become stronger, more agile and more effective through training habits and proper nutrition.
Maintained equipment, facilities and inventory.
Monitored Members during training and practice to quickly identify injuries.
Maintained a daily cold calling list to promote membership sales.
Maintained a constant stream of new sales appointments with new memberships sales weekly as well as training previous memberships. Achieved Sales targets on new as well as retainer memberships.
Participated in various forms of Marketing to promote new memberships and the facility
Worked flexible hours; night, weekend, and holiday shifts.
Shop Assistant
Razz Ma Tazz Costume Hire
Edenvale, Gauteng
10.2010 - 12.2010
Provided Customer Service to walk in clients
Provide efficient Floor Sales and accurate Invoicing
Assisted with Cash Up at the beginning of the day as well as at the end of day
Inventoried supplies regularly and reported needs to management.
Greeted customers entering store and offered assistance with requirements.
Assisted with purchases by removing tags and placing purchased merchandise in bags.
Checked incoming orders and organized new stock.
Receptionist
Family Fitness Centre
Kempton Park, Gauteng
02.2009 - 12.2009
Answered phone promptly and directed incoming calls to correct offices.
Greeted incoming visitors and Members professionally and provided friendly, knowledgeable assistance.
Received and Allocated membership payment.
Kept reception area clean and neat to give visitors positive first impression.
Supported various administrative duties including assisting with Sales Calls and Membership queries.
Assisted with Booking of various membership activities.
Education
High School Diploma -
Birchleigh
Kempton Park
01.2003 - 12.2007
Legal Secretary Course
Law Society of South Africa
Pretoria
03.2015 - 03.2015
Occupational Health And Safety Representative
Scott Safe
Johannesburg
10.2021 - 10.2021
First Aid Level 1
Scott Safe
Johannesburg
10.2019 - 10.2019
BCom Business Management
UNISA
Pretoria
Skills
Microsoft Word
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Accomplishments
Received the "Mission Impossible" Award in 2018 for achieving over and above the normal workload.
Received a "Long Service" Award in 2020 for 5 years of loyal service to the Company.
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